1. SharePoint 2010 creating a vibrant
culture and competitive advantage
Rita Arrigo Principal Consultant Oakton

2. Setting the scene
Organisation: Oakton Technology Consulting
Industry: Technology
What we do: A consulting and technology firm founded
in 1988, bringing together industry
experience, business insight and specialist
technology
Employees: 1100
Location: Melbourne, Sydney, Canberra, Brisbane
and Hyderabad

3. Why SharePoint?
Knowledge Management
“Disparate and dated knowledge
repositories limit the ability to
respond to opportunities and solve
customer problems”
Social Computing
“Existing Platform not intuitive and
limited remote access. Staff
wanted a 2.0 feel similar to
Teamwork
“Limited ability to hold online
discussions, share issues,
work together within and
between teams”
Connectivity
“Siloed and insular communities
prevent exchange of ideas and
reduce the ability to find and
leverage diverse skills and
experience”
Communication
“Disparate and dated knowledge.
Communication not prioritised or targeted,
resulting in information overload & inability to
know what is important

4. Oakton’s Knowledge Mgt Journey
4
2003 2007 20010/11
• 1:1 interactions
• Owner generated
content
• Many to Many
interactions
• User generated content
• Sharepoint 2007
• Introduction of meta data and
information architecture
concepts
• Team sites and Project sites
• Navigational issues and limited
search
• Predominately read only
• Method development by single
author
• Sharepoint 2010 (cloud-based)
• Social networking enabled
• Enhanced metadata
• Personalisation
• Enhanced search
• Method enahancement by
multiple authors
• Sharepoint 2003
• Very limited focus and functionality
• “Folders on the intranet)
• Oakton Development Methodology
predominates

5. Consulting Technology
How you
about a
problem
is more
important
than the
problem
itself
think

6. Agenda
• Introduction to Ozone – A Real-time Collaboration and
Information Sharing Platform
• The Results
• Evidence

7. A snapshot of Oakton
₋ An Australian Consulting and Technology firm
founded in 1988
₋ Listed on the ASX in 2000
₋ 1100 consultants and technologists, with deep industry
expertise, intimate domain knowledge and specialist
technology skills
₋ Mature off shore development team in Hydrabad
₋ Strategic partners include Microsoft, Oracle, SAP and IBM.

8. Over 23 years we have amassed deep industry-based expertise:
we understand the trends and the issues you face
Perhaps that’s why we see things others don’t
Education
Healthcare
Government
Wholesale+retail+business
Construction+property
Utilities
Telecommunications
Financial services
Resources

9. Integrated into the way individuals work
— Creating Networks, Sharing and Collaboration
— Allowing staff in different teams to be
constantly connected and communicating
across functional and location boundaries to
solve the more complex problems
— New way of working drives great engagement,
participation and social interaction
The Heart Beat of Oakton
www.oakton.com.au

10. Online Collaboration technologies
allow employees, partners and
customers enhanced capabilities
to work better together and share
information in both co-located and
distributed enterprise
environments.
It can be defined as the work that
takes place among people when a
business process is not pre-
determining how the work should
take place.
What is Online Collaboration
*Source – CoSpaces Reference Architecture

11. Demo
Ozone

12. Ozone – A Demonstration

13. Live Blogging from AUSPC

15. Online Now

16. Activity and Tagging

17. www.oakton.com.a17
Ozone - Activity feed
Facebook style status
update capability,
including attached
links and images
Hash tags and
mentions incorporated
in a post
Replies and interaction

18. Search in Ozone
Search
facets
Integrated
people
search

19. Collaboration sites
User tags
Activity stats
Specific site
types
Bid, Project, Team and Community sites available on self service basis

20. Self service site creation
Abstracted
security
model
CRM
system
integration

21. Datamining Ozone

22. The Gestalt nature of Ozone
• We make sense of things by understanding entirety rather
than as disjointed parts.
• Therefore the whole is greater than the sum of the parts
• Breaking Down the state and level barriers
• Collaboration on Projects

23. Evidence
Improved Organisation Performance
— Quality of Proposals
— Through ease of access of IP
— Easily find and leverage IP
Improved Employee Satisfaction
— Employee rated the improved in Corporate
Communications from 28% to 68% where
the single biggest change was Ozone
— Employee felt better about corporate
communications
— Improved Communications brings better
business alignment
Comments included
— Ozone is fantastic great initiative
— Improved Communications from
Ozone
— Good Offering from Ozone
— Significantly Improved

24. More on ROI
Employee Retention
— Reduced Voluntary turnover by 5%
— Quality Relationship with Managers
Continuous Improvement
— Oakton recognised that the previous portal where it
was useful for documents and finding information, did
not provide, networking or collaborative features or
Search.

25. Queensland Government - Department of Education and Training
As part of its Smart Classrooms strategy, DET
developed a new an Online Collaboration
Solution called The New Learning Place for all
corporate staff, teachers, non-teaching staff,
students, parents and/or guardians and
community members.
One Portal provides a range of online
communication and collaboration tools that
are ideal for team work.
Over 50,000 teachers and 500,000 students
are now using the solution.
Oakton participated in a full development
lifecycle to analyse, define and deliver the
solution.
Microsoft SharePoint Case-Studies

26. SharePoint 2010 is used for Oakton’s internal
collaboration and Document Management
platform
Focus is on search, and collaborating around
client deliverables and developing internal IP
Integration with CRM platform via BCS
Aggressive time frames, minimal budget
Supported by our Hyderabad team
Oakton - Intranet and collaboration platform
Microsoft SharePoint Case-Studies

27. Gold Sponsors
Bronze Sponsors Media Sponsors
Silver Sponsors