Flat4Day is the leading online marketplace for short-term vacation rentals in EEMA region. We value team work and care about providing great service, while having fun and making others happy. If you are interested in joining a dynamic and flexible work environment and do something fun with like-minded, young individuals; then read on!

1. Customer Support Specialist
Company Services | Istanbul
Flat4Day is the leading online marketplace for short-term vacation rentals in EEMA region.
Flat4Day currently provides more than 27,000 vacation rental properties to its customers and
provides customer service in Turkish, English, Arabic, German, French and Russian to
thousands of travelers everyday. Our team of 45 people is headquartered in Istanbul, Turkey.
You will be responsible for:
 Provide friendly and efficient customer support service to the worldwide Flat4Day community
primarily in English.
 Be a first point of contact to handle customer questions regarding properties and rentals listed
on Flat4Day.
 Reach hosts and property managers when necessary to figure out answers to specific
questions regarding property details, calendars or pricings, in a timely manner.
 Respond professionally to inbound customer queries over email and phone calls, including
urgent situations.
 Identify and escalate issues appropriately to the Inventory Team and Reservations Managers.
 Customize template responses while responding to customer emails.
 Be efficient in working with the internal ticketing system of the company and follow the
predetermined courses of actions in answering common questions.
 Research information and troubleshoot problems using available resources.
 Manages effective relationships with other key functions (call center staff, inventory team,
support team and reservations managers,..) to ensure seamless communication between
hosts and travelers.
Experience
 Must be available for a regular schedule of 40 hours a week, one that spans weekends and
holidays as our travelers need our support. Shifts may include evening or morning hours and
occasional weekends. (The working hours will be compensated based on the shift system; we
know you are human )
 Patience, empathy, and a unique ability to manage stress.
 Skilled and eloquent in writing in English.
 Comfortable and fluent in speaking in English
 Strong communication and interpersonal skills.
 Ability to work under pressure and adapt quickly to adverse situations.
 Technical aptitude and the ability to pick up new technology quickly.
Bonus Skills
 Basic understanding of Turkish
 Any other European or Middle Eastern language knowledge would be a plus (including, but
not limited to German, French, Italian, Spanish, Russian, Arabic etc)
 Familiarity with ticketing systems.
 Experience with resource project management
 Previous, demonstrable experience with creation of online help resources
Benefits:
 Monthly Salary

2.  Apple or PC equipment
 Paid time off
 Social Security
 Monthly Lunch Allowance
 Snacks & Fully Stocked Kitchen
ARE YOU INTERESTED?
Email your resume to hr@flat4day.com