1. RAJINDER JANGI
34 Mohawk Avenue  Middlesex, NJ 08846 | 732.672.7124 | rjangi@gmail.com
SERVICE BANK MANAGER
COMMITMENT | HARD WORK | EXCELLENCE | RESULTS
Highly accomplished and results-driven professional with extensive background in handling intermediate duties and
support related to branch operational activities and financial services such as processing all new account transactions,
assisting customers in their selection of various accounts and financial services, cross-selling the Bank's products and
services, maintaining and closing of all account types, and performing branch clerical duties. Strong financial modeling
and analytical skills to execute an effective business plan to increase profitability. Progressive leadership experiences have
created a passion for surpassing financial and service objectives. Superb communication, interpersonal, leadership and
project management skills; excels in challenging environments.
Areas of Key Strengths:
 Customer Service Relations  Financial Services  Branch Management
 Account Management  Staff Supervision & Training  Regulatory Compliance
 Teller Operations  Banking Products and Services  Revenue Growth Generation
 Leadership and Motivation  Problem Solving  Collaborative Teamwork
PR O F E S S I O N A L E X P E R I E N C E
Service Manager: WELLS FARGO BANK | 2009-Present
Oversaw daily teller services duties to ensure prompt and efficient transaction processing and generate sales through
quality referrals. Managed store sales in the absence of store manager
• Directly responsible for coordinating 5-6 direct reports, staff salary and rewards, sales referrals, and service goals
• Developed, trained and coached a successful service and referral team
• Prepared and organized schedule of staff maximize resources and achieve service and sales goals
• Effectively ensured compliance with audit and operational regulations and guidelines are met
• Selected to improve store’s performance metrics after multiple years of unacceptable ratings; prepared and led team
through the financial audit process which resulted in a 96% passing rate versus goal of 85%
• Successfully promoted several employees to senior levels
• Earned 2011 regional awards for outstanding sales performance and highest team referrals
• Earned Shared Success Award for Teamwork & Partnership in 2014
Teller Manager: WACHOVIA BANK / FIRST UNION BANK | 2003-2009
Oversaw all operations of the bank with regard to deposits and withdrawal as well as reviewing balance sheets,
preparation of final records and ensuring accounts are balanced
• Performed on-the-job coaching, performance reviews, career pathing, and mentoring both my home branch tellers
and tellers from other branches
• Interviewed and assisted hiring of teller staff
• Managed 6-8 direct reports
• Successfully promoted four out of five tellers, including three part-time tellers under my leadership
• Earned 11 “Shared Success” awards for outstanding customer service, teamwork, leadership, and motivation
• Recognized as top performer by being awarded New Jersey’s Candlelight and Silver award for two consecutive years in a row
Teller Supervisor: FIRST UNION BANK | 1992-2003
Supervised and coordinated activities of workers engaged in receiving and paying out money and keeping records of
transactions. Performs a variety of teller and leadership duties of tellers and clerks
• Prepared and organized work schedule and prioritized work
• Efficiently handled questions and resolved difficult or complex problems presented by tellers or other staff
• Examined tellers' reports of daily transactions for accuracy
• Verified cash when overages/shortages occur; assisted tellers when balancing problems occur using knowledge of
common errors
ED U C A T I O N & P R O F E S S I O N A L DE V E L O P M E N T
Bachelor of Education – K through 12 (1977) / Bachelor of Arts in Economics and Political Science (1976)
RAMGHARIA COLLEGE | Punjab, India
Interviewing & Hiring Certification (2004)