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Leadership
Characteristics and Styles
A leader is one who inspires,
motivates and leads people to
accomplish organizational goals
Leadership is all about
influencing a group of people
Characteristics of an
Effective Leader
Takes Challenges to Grow
Takes
Calculated
Risks
Adopts a Leadership Style that Fits
Their Personality
Has Courage During Times of
Controversy
Accepts Their Mistakes
Communicates Frequently
Is Approachable
Understands the
Situation and the Facts
Essential Requisites
of Leadership Are
Trust
Collaboration
Confidence
Competence
Competitive Spirit
The 5 Levels of
Leadership
Five Levels of Leadership
 Level 1: Position or Title; people follow because they have to (Rights).
 Level 2: Permission; people follow because they want to (Relationships).
 Level 3: Production; people follow because of what you have done for
the organization (Results).
 Level 4: Personnel Development: People follow because of what you
have done for them (Reproduction).
 Level 5: Personhood; People follow because of who you are and what
you represent (Respect).
How Do You Define
Leadership Style?
Types of Leadership Styles
Basic Leadership Styles
• Autocratic • Democratic
• Bureaucratic • Laissez-Faire
Autocratic Leadership Style
Autocratic Leadership Style
 The classical approach
 Manager retains as much power and
decision making authority as possible
 Does not consult staff, nor are staff
allowed to give any input
 Staff expected to obey orders without
receiving any explanations
 Structured set of rewards and
punishments
When to Use Autocratic
Leadership Style?
When Quick Decisions Are
Needed
No Need For Others’ Input
Team Agreement is Not
Necessary
When High Level of
Management Control is
Needed
Limitations of Autocratic
Leadership
Employees Cannot Question
Decisions
Little Opportunity to Give
Suggestions
Low Staff Morale, High Turnover
and Absenteeism, Work
Stoppage
Democratic/ Participative
Leadership Style
Democratic Leadership Style
 Encourages staff to be a part of
the decision making
 Keeps staff informed about
everything that affects their work
and shares decision making and
problem solving responsibilities
The Democratic Leader
 A coach who has the final say, but gathers
information from staff before making a decision
 Produce high quality and high quantity work for long
periods of time
 Staff like the trust they receive and respond with
cooperation, team spirit, and high morale
When To Use Democratic
Leadership Style?
Team Agreement is Needed
Greater Motivation and
Commitment
Knowledgeable and Skillful Team
Members
Limitations of Democratic
Leadership Style
It is a Time Consuming Affair
Not Appropriate When You Can’t
Afford Mistakes
Bureaucratic Leadership Style
Bureaucratic Leadership Style
 Manages “by the book¨
 Everything done according to procedure
or policy
 If not covered by the book, referred to
the next level above
 A police officer not a leader
 Enforces the rules
When To Use Bureaucratic
Leadership Style?
Staff are Performing Routine
Tasks
Over and Over
Safety or Security Training Being
Conducted
Staff Performing Tasks That
Require Handling Large
Amounts of Cash
Limitations of Bureaucratic
Leadership Style
When Work Habits Form That are
Hard to Break, Especially if They
Are No Longer Useful
When Staff Lose Interest in their
Jobs and in their Co-workers
When Staff Do Only What is
Expected of Them and No More
Laissez-Faire/ Free Rein
Leadership Style
Laissez-Faire Leadership Style
 Also known as the “hands-off” style
 The manager provides little or no direction and gives
staff as much freedom as possible
 All authority or power given to the staff and they
determine goals, make decisions, and resolve
problems on their own
When to Use Laissez-Faire/
Free Rein Style?
When the Team is Highly
Capable
When Team Members Are Able
to Analyze the Situation
When Close Monitoring of a
Decision is Not Needed
Limitations of Laissez-Faire/
Free Rein Leadership Style
Not Suitable For Lesser
Experienced Employees
Poor Productivity
Lack of Motivation
Other Leadership
Styles
Transformational Leadership
 Creates and sustains a context that maximizes human
and organizational capabilities
 Facilitates multiple levels of transformation
 Aligns them with core values and a unified purpose
 Makes change happen in:
 Self
 Others
 Groups
 Organizations
Transactional Leadership
 Emphasizes getting things done within the umbrella
of the status quo
 In opposition to transformational leadership
 “By the book" approach - the person works within
the rules
 Commonly seen in large, bureaucratic organizations
Creative Leadership
 Ability to uniquely inspire people, to complex and
readily changing situations
 To generate shared innovative responses and
solutions
Collaborative Leadership
 Empowers staff to facilitate collaborative and
synergism
 Working with and through other people instead of
bowing to authoritarianism
Change Leadership
 Endorses alteration
 Beyond thinking about individuals and
individual organization, single problems and
single solutions
 Rethinking systems to introduce change on
parts of the whole and their relationship to
one another
Intelligence Leadership
 To navigate the future by embracing ambiguity and
reframing problems as opportunities
 A proactive stance in taking an organization into
uncharted territory
Multicultural Leadership
 Fosters team and individual effectiveness
 Drives for innovation by leveraging multicultural
differences
 Teams work harder in an atmosphere of
understanding and mutual respect
Servant Leadership
 A practical philosophy focusing on people
who choose to serve first and then lead as a
way of expanding service
 Servant leaders are "servants first" with the
object of making sure that other people's
highest priority needs are being served
 Leaders put the needs of their followers first
Bridging Leadership
 Fostering synergy and reinforcing behaviour and
motivation through the use of communication to
create climate of trust and confidence
 Projection of confidence on the face of a difficult
challenge
Purposeful Leadership
 Leader and the community share a common purpose
to develop or provide the drive, authority and
commitment to undertake projects
Determining the Best Leadership Style
 Should leaders be more task or relationship
(people) oriented?
 Leaders have a dominant style, one they use in a
wide variety of situations
 No one best style - leaders must adjust their
leadership style to the situation as well as to the
people being led
 Many different aspects to being a great leader - a
role requiring one to play many different leadership
styles to be successful

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