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Raddon Chart of the Day
                                           November 1, 2012
                                Likelihood to Take on Greater Risk in the
                                  Non-Retirement Investment Portfolio
        35%
                                                                                   31%                  31%
        30%

        25%

        20%                                                                                                                19%

        15%
                                                        11%
        10%

          5%                  2%
          0%
                        Extremely                  Very Likely                Somewhat             Not Very Likely Not at All Likely
                          Likely                                                Likely
                                     Base: Households with Non-Retirement Investment Products
Source: Raddon Financial Group, National Consumer Research – Spring 2012
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                 www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                     October 30, 2012
                       Purpose of Non-Retirement Investment Portfolio

        Safety of Capital/Funds Is First Priority                                                                                      17%

  Balance Between Growth and Safety with
                                                                                                                     12%
       Some Protection from Inflation

      Primary Interested in Growth and Less
                                                                                                         6%
      Concerned about Fluctuating Concerns

Sole Objective Is Maximum Growth over the
                                                                                                         6%
                  Long Term

              Although Want Portfolio to
                                                                                                    4%
        Grow, Uncomfortable with Fluctuating…

                                                                            0% 2% 4% 6% 8% 10% 12% 14% 16% 18%

 Source: Raddon Financial Group, National Consumer Research – Spring 2012
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.             www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                               October 25, 2012
                                        Consumer Financial Needs or Goals


                   Have Additional Retirement Income                                                                                  68%
 Reduce the Amount Owed on Credit Cards/Loans                                                                41%
Regain Money That Was Lost in the Market Decline                                                            40%
 Reduce Taxes on Savings and Investment Income                                                              39%
                                     Improve Credit Rating                                                 36%
                                            Purchase a Home                                          22%
                                          Pay College Tuition                                    22%
           Build Enough Money to Invest in Business                                    13%
         2nd Home Purchase (Retirement/Vacation)                                     11%

                                                                     0%        10% 20% 30% 40% 50% 60% 70% 80%
  Source: Raddon Financial Group, National Consumer Research – Spring 2012
  ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                 www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                    October 23, 2012
                    Attitude About Interest Rates on Insured Deposits


                                                                                              Percent of All Households




      42%                                                                                          Important to Shop Around

                                                           58%                                     Not Worth Time to Compare Rates




Source: Raddon Financial Group, National Consumer Research – Spring 2012
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.               www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                 October 18, 2012
              Influence of a Rewards Program on a Customer Referral




                                                              34%                                  Rewards Program Existence
                                                                                                   Influenced Recommendation


                                                                                                   Rewards Program Existence Did Not
               66%                                                                                 Influence Recommendation




                                                                        Base: Households That Made a PFI Recommendation
                                                                        and Received a Reward for the Referral

Source: Raddon Financial Group, National Consumer Research – Spring 2012
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                        October 16, 2012
                              Most Households Were Not Rewarded For
                              Recommending Their PFI to Family/Friends
100%
90%                                                                                                                         88%

80%
70%
60%
50%
                     Base: Households That Made a PFI Recommendation
40%
30%
20%
10%                         7%                                    4%                                1%
  0%
                Yes, Both Parties                       Yes, I Received                    Yes, They Received          No, Neither
                   Rewarded                                Reward                                Reward                Rewarded
 Source: Raddon Financial Group, National Consumer Research – Spring 2012
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.               www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                          October 11, 2012
                           Primary Customers That Have Recommended
                            Their PFI to Family Members and/or Friends
80%
                                                                                                                        70%
70%

60%
                                                                                                    50%
50%                      48%

40%                                                             37%

30%

20%

10%

0%
               All Households                       Big Bank Primary                     Other Bank Primary Credit Union Primary
                                                       Customers                             Customers            Members
 Source: Raddon Financial Group, National Consumer Research – Spring 2012
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.           www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                        October 9, 2012
                         Things That Consumers Have Put Off Given the
                         Economy or Their Personal Financial Situation
                           Take a Vacation                                                                             28%
 Do Some Home Improvements                                                                                           27%
                            Buy a New Car                                                              19%
Buy Major Household Appliance                                                                   14%
              Purchase a New Home                                                       11%
                           Buy a Used Car                                               11%
               Recreational Purchase                                     5%
         Purchase a Second Home                                     3%
                                           Other                          6%
                    None of the Above                                                                                                     37%

                                                       0%           5%          10%          15%      20%    25%       30%        35%        40%
 Source: Raddon Financial Group, National Consumer Research – Spring 2012
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                  www.raddon.com | 800.827.3500
Raddon Chart of the Day
                              October 4, 2012
            Most Consumers Report That Their Job Situation Did Not
                   Prevent Them From Applying For a Loan



                                                    15%

                                                                                              Job Situation Prevented Applying
                                                                                              for a Loan

                                                                                              Job Situation Did Not Prevent
                                                                                              Applying for a Loan

                              85%

                                                                                                     Percent of All Households
Source: Raddon Financial Group, National Consumer Research – Spring 2012
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.               www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                                 October 2, 2012
                                         Wage Earners Employment Status
60%

50%            48%

                          39%
40%

30%                                                                                                                         26%
                                                                                                                                     23%
20%                                                       18%
                                              14%                                        13%
10%                                                                            8%                           7%
                                                                                                       4%
0%
          Stably Employed                  Employed but                     Unemployed              Under Employed            Retired
                                            Concerned
                                            Primary Wage Earner's Employment Status
                                            Secondary Wage Earner's Employment Status
 Source: Raddon Financial Group, National Consumer Research – Spring 2012
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                www.raddon.com | 800.827.3500
Raddon Chart of the Day
                           September 27, 2012
       Impact of the Economy on Consumers or an Immediate Family
          Member’s Employment Situation in the Past Two Years
30%
              25% 26%                                24%
25%
                                   23%
                                                                20% 19%
20%
                                                                                                                                      18%
                                                                                            16%
                                                                                                      14% 13%       15%
15%                                                                                                                          13%

10%

5%

0%
                     Lost Job                     Reduced Hours/Pay                          Reduced Salary        Benefits Reduced
                                                    Spring '11               Fall '11               Spring '12
 Source: Raddon Financial Group, National Consumer Research – Spring 2012
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                    September 25, 2012
                        Some Consumers Perceive That They Are Seeing
                            Signs That the Economy is Improving
80%
                         69%
70%
              61%
60%                                57%

50%
40%
30%
                                                     21%
20%                                                                       16%
                                                                12%                                         12%      11% 13% 15%
10%                                                                                          6%        5%
0%
            See No Evidence the                  Just Begun to See Signs Definitely See Evidence                            Not Sure
             Recession Is Over                   the Recession Is Ending Economy Is Improving

                                                    Spring '11               Fall '11               Spring '12
 Source: Raddon Financial Group, National Consumer Research – Spring 2012
 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.                 www.raddon.com | 800.827.3500
Raddon Chart of the Day
                                  September 20, 2012
                  Consumer Perceptions of Their Personal Situation in
                     the Next Six Months in Comparison to Today
70%

60%                                                                                   57%59%59%
                                                                       55%
                                                               53%            53%
50%

40%
            29%
30%
                    21%            20%20%20%                                                                    21%
20%                        16%                                                                            15%         14%15%15%
                                                                                                    10%
10%

0%
                        Better Shape                                    About the Same                     Worse Shape
           Spring '07               Spring '08               Spring '09               Spring '10   Spring '11      Spring '12
Source: Raddon Financial Group, National Consumer Research – Spring 2012
©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc.           www.raddon.com | 800.827.3500

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Raddon Chart of the Day November 1, 2012

  • 1. Raddon Chart of the Day November 1, 2012 Likelihood to Take on Greater Risk in the Non-Retirement Investment Portfolio 35% 31% 31% 30% 25% 20% 19% 15% 11% 10% 5% 2% 0% Extremely Very Likely Somewhat Not Very Likely Not at All Likely Likely Likely Base: Households with Non-Retirement Investment Products Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 2. Raddon Chart of the Day October 30, 2012 Purpose of Non-Retirement Investment Portfolio Safety of Capital/Funds Is First Priority 17% Balance Between Growth and Safety with 12% Some Protection from Inflation Primary Interested in Growth and Less 6% Concerned about Fluctuating Concerns Sole Objective Is Maximum Growth over the 6% Long Term Although Want Portfolio to 4% Grow, Uncomfortable with Fluctuating… 0% 2% 4% 6% 8% 10% 12% 14% 16% 18% Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 3. Raddon Chart of the Day October 25, 2012 Consumer Financial Needs or Goals Have Additional Retirement Income 68% Reduce the Amount Owed on Credit Cards/Loans 41% Regain Money That Was Lost in the Market Decline 40% Reduce Taxes on Savings and Investment Income 39% Improve Credit Rating 36% Purchase a Home 22% Pay College Tuition 22% Build Enough Money to Invest in Business 13% 2nd Home Purchase (Retirement/Vacation) 11% 0% 10% 20% 30% 40% 50% 60% 70% 80% Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 4. Raddon Chart of the Day October 23, 2012 Attitude About Interest Rates on Insured Deposits Percent of All Households 42% Important to Shop Around 58% Not Worth Time to Compare Rates Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 5. Raddon Chart of the Day October 18, 2012 Influence of a Rewards Program on a Customer Referral 34% Rewards Program Existence Influenced Recommendation Rewards Program Existence Did Not 66% Influence Recommendation Base: Households That Made a PFI Recommendation and Received a Reward for the Referral Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 6. Raddon Chart of the Day October 16, 2012 Most Households Were Not Rewarded For Recommending Their PFI to Family/Friends 100% 90% 88% 80% 70% 60% 50% Base: Households That Made a PFI Recommendation 40% 30% 20% 10% 7% 4% 1% 0% Yes, Both Parties Yes, I Received Yes, They Received No, Neither Rewarded Reward Reward Rewarded Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 7. Raddon Chart of the Day October 11, 2012 Primary Customers That Have Recommended Their PFI to Family Members and/or Friends 80% 70% 70% 60% 50% 50% 48% 40% 37% 30% 20% 10% 0% All Households Big Bank Primary Other Bank Primary Credit Union Primary Customers Customers Members Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 8. Raddon Chart of the Day October 9, 2012 Things That Consumers Have Put Off Given the Economy or Their Personal Financial Situation Take a Vacation 28% Do Some Home Improvements 27% Buy a New Car 19% Buy Major Household Appliance 14% Purchase a New Home 11% Buy a Used Car 11% Recreational Purchase 5% Purchase a Second Home 3% Other 6% None of the Above 37% 0% 5% 10% 15% 20% 25% 30% 35% 40% Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 9. Raddon Chart of the Day October 4, 2012 Most Consumers Report That Their Job Situation Did Not Prevent Them From Applying For a Loan 15% Job Situation Prevented Applying for a Loan Job Situation Did Not Prevent Applying for a Loan 85% Percent of All Households Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 10. Raddon Chart of the Day October 2, 2012 Wage Earners Employment Status 60% 50% 48% 39% 40% 30% 26% 23% 20% 18% 14% 13% 10% 8% 7% 4% 0% Stably Employed Employed but Unemployed Under Employed Retired Concerned Primary Wage Earner's Employment Status Secondary Wage Earner's Employment Status Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 11. Raddon Chart of the Day September 27, 2012 Impact of the Economy on Consumers or an Immediate Family Member’s Employment Situation in the Past Two Years 30% 25% 26% 24% 25% 23% 20% 19% 20% 18% 16% 14% 13% 15% 15% 13% 10% 5% 0% Lost Job Reduced Hours/Pay Reduced Salary Benefits Reduced Spring '11 Fall '11 Spring '12 Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 12. Raddon Chart of the Day September 25, 2012 Some Consumers Perceive That They Are Seeing Signs That the Economy is Improving 80% 69% 70% 61% 60% 57% 50% 40% 30% 21% 20% 16% 12% 12% 11% 13% 15% 10% 6% 5% 0% See No Evidence the Just Begun to See Signs Definitely See Evidence Not Sure Recession Is Over the Recession Is Ending Economy Is Improving Spring '11 Fall '11 Spring '12 Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500
  • 13. Raddon Chart of the Day September 20, 2012 Consumer Perceptions of Their Personal Situation in the Next Six Months in Comparison to Today 70% 60% 57%59%59% 55% 53% 53% 50% 40% 29% 30% 21% 20%20%20% 21% 20% 16% 15% 14%15%15% 10% 10% 0% Better Shape About the Same Worse Shape Spring '07 Spring '08 Spring '09 Spring '10 Spring '11 Spring '12 Source: Raddon Financial Group, National Consumer Research – Spring 2012 ©2012 Open Solutions Inc. Raddon Financial Group (RFG) is a business unit of Open Solutions Inc. www.raddon.com | 800.827.3500