The document discusses complaints and how to respond to them. It provides examples of expressions used for complaining and positive and negative responses. It also includes vocabulary words related to topics like protesting, accusing, disapproving, and lamenting. Examples are given of complaining about issues like a job, food, and a hotel and the responding positively or negatively to address the complaints.

2. GROUP No - 05
Group Name-

3. Members Info
Saiful Islam Bappy 15106140
MD. Koushik Saifi 15202077
MD. Hasan Ali 16106021
MD. Asaduzzaman Ashik 16103384
MD. Bashir Ahmed 16105111

4. Topic-
Complaining

5. Complaints
Complaints are expression of displeasure or annoyance
in response to an action that is seen by the speaker
as unfavourable
Ways of Complaining
• Face to face
• By Phone
• By Email
• By Letter

6. Expressions of Complaining
• I Have a Complaint to make…….
• Sorry to bother you but……..
• I’m sorry to say but…….
• I’m afraid I’ve got a complaint about…..
• I’m afraid there is a slight problem with…..
• Excuse me but there is a problem about…..
• I want to complain about
• I’m angry about….

7. Response to Complaint
Positive Response:
• I’m sorry, but this will never occur/happen again.
• I’m sorry, we promise never to do the same mistake
again.
• I’m sorry, we’ll do our best not to do the same
mistake again

8. Negative Response:
• Sorry there is nothing we can do about it.
• I’m afraid, there is not much we can do about it
• We are sorry but the food is just alright

9. Examples
I’m sorry to say this, but you need to find a job.
I’m sorry, I’ll try my best to find a job.
I’m sorry to bother you, but this steak is not
satisfactory
Sorry there is nothing we can do about it.
I have a complaint to make that your Pizza is too
salty.
I’m so sorry, but this will never happen again
I’m afraid there is a slight problem in this hotel.
I’m sorry, there isn’t much we can do about it.

10. Vocabulary
Word Meaning
Protest Objection
Accuse Charge
Disapprove Ignore
Reproach Blame
Lament Mourning
Struggle Warfare
Consider Weigh

11. Asaduzzaman Ashik
HOPE AND WISH

12. USING HOPE
The verb hope is used to express:
An event that possibly happened (Past).
An event that will possibly happen (Future).
In other words, there is a chance for an event to
be real.

13. HOPE IN THE PAST
STRUCTURE FORMATION
In order to express a possibility in the past, the
following rule is followed:
*The word “that” is optional in the sentence and can be
excluded from it without alterating its meaning.
** The subject can be the same person or two different
people.
**Subject + hope + that* + **subject + simple past

14. SOME EXAMPLES
Let´s analyze some sentences.
Explanation:
This sentence expresses that Antonio does not know
if she enjoyed the party but there is a possibility that
it happened.
Antonio hopes (that) she enjoyed the party
Subject Subject Simple past

15. Vocabulary
• Recognize
• Recommend
• Religion
• Religious
• Remember
• Reflection
• Reformer
• Reign
• Relinquish

16. Giving good and Bad news
By
Hassan Ali

17. How to tell good news
• I’m really pleased to tell you…
• I’ve got some good news for you…
• Great news for you…
• You know what I got a bit of great news for
you…

18. How to tell bad news
• I’m afraid I’ve got some bad news for you…
• I really don’t know how to say it, but…
• I’ve got a bit of bad news to tell you…
• I’m sorry to have to say this, but…

19. Responding to good news
• Wow, that sounds exciting !
• That’s marvelous !
• That’s superb !
• Congratulations !
• I can’t believe that !

20. Responding to bad news
• I’m sorry to hear that…
• Oh, dear !
• That’s awful !
• I’m sorry to hear such terrible news.
• That’s some crummy news

21. Vocabulary-Good
• Acceptable
• Excellent
• Exceptional
• Favorable
• Great
• Marvelous
• Positive
• Satisfactory
• Superb
• Valuable

22. Vocabulary-Bad
• Awful
• Cheap
• Crummy
• Dreadful
• Unacceptable
• Rough
• Sad

23. • SHOCK
• EXAMPLE:
• I WAS SHOCKED TO HEAR THE NEWS.
• I WAS STUNNED/taken abacK by the news
• I was completely taken aback by his behavior.
• I was just stunned by her clothes.
• The news came as a complete shock.
• We are all in complete shock.

24. • Disbelif
• EXAMPLE:
• I just can’t believe he won the race.
• It’s unbelievable that they got married
• I just can’t imagine they were able to get
along with each other.

25. • Awe
• Scare
• Disturbance
• Incredulity
• Dubiety
• Trauma
• Distrust
• Repudiation
Vocabulary

26. Expressin Fear

27. What is Fear?
Fear is a feeling, when we
fall in danger it
expresses, which causes
a change in behavior,
such as fleeing, hiding,
or freezing from
perceived traumatic
events.

28. A person looks when he/she is scared
• Eyes Wide open
• Raised/Furrowed eyebrows
• Flared nostrils
• Rapid breathing
• Clammy palms
• Heart pounds/beats faster

29. Face Expression

30. Talking about fear
Question Answer
How did you feel?
How did you react?
What was your reaction?
Where you afraid of…..?
Where you scared of…..?
Where you terrified of…..?
It was felt like……….
I felt like…………
 I was afraid of……
scared of…..
terrified of…..

31. Vocabulary
Word Synonym
Dread awful, orotund
Fright fear, awe,
Terror Dismay, funk
Horror Deadly,
Dismay Terrify, horrify
Panic worry, concern, perturb,
Scared shrunken, timid
Alarmed excited, impatient, anxious
Anxious worried, devised, wistful
Worried coastal, disinterested,
impartial