3. The Teams –
New Fylde and New Progress
Kate Henderson – Senior Community Involvement Manager
Sian Coulton – Community Involvement Manager (NPHA)
Sue Fisher – Community Involvement Manager (NFH)
Alison Hughes – Community Involvement Administration Assistant
4. The Teams –
New Fylde and New Progress
Jacky Howcutt – Progress Futures Manager
Louise Wright – Community Development Worker
Gill Gillett – Community Development Worker
5. The Teams – Progress Care
Tenant Services Manager
Alan Greig Hilary Slack Peter Loosemore
Tenant Involvement Coordinators
Admin Assistant
Andrea Wilson Carol Mclaren
6. What is Community Involvement?
• Community Involvement is about giving you the
opportunity to have a say in the way that we provide
your services
• It offers you the chance to influence decisions that
affect your home, community and the housing service
that you receive
• Getting involved can take as little or as much time as
you wish to give
7. Benefits to tenants
• Gives tenants a voice to influence decisions, which
may affect them or the community where they live
• Tenants have a greater understanding of how the
organisation operates
• Improves relationships between tenants and the
organisation
• Helps us to improve services
8. • Activities help develop community spirit and can
help reduce vandalism, crime and anti social
behaviour
• Tenants get involved in planning works on
schemes/estates, improving the environment
where they live
• Getting involved gives tenants the chance to meet
new people and learn new skills in a welcoming
and friendly environment
Benefits to tenants
9. Benefits to Progress Housing Group
• A better understanding of tenants needs and
priorities
• A better and more productive relationship between
tenants and staff
• Builds communities and helps reduce
vandalism, crime and
anti-social behaviour
• Ideas from tenants helps us to improve where you
live
10. Ways to get involved
• Estate Walkabouts
• Story in the newsletter
• Gardening competitions
• Complete surveys/ questionnaires
• Attend conferences
• Follow us on Facebook or Twitter
11. • Forum Groups
• Communications Panel
• Estate Appearance Review Panel
• Disability and Equality Forum
• Community Investment Panel
• Resident Associations
• Training
• Community Events
Ways to get involved
17. You are in the best
position to monitor and
assess the housing
service you receive!
18. How we will help you…….
We offer a variety of involvement options to suit you which
allows you to give as much time as you can spare
We can assist with:
• Payments to cover any reasonable travel costs incurred and
assistance in arranging transport through our Tenants
Expenses Policy
• Payments towards childcare to enable you to attend
meetings
• Arranging for documents to be translated into different
languages, large print, Braille or audio
• Ensure communication methods are effective – for
example, arranging for an interpreter to attend a meeting
• Provide training and funding to help you get involved.
19. Your Impact
• We produce an annual impact assessment
document each year to show you how you
have made an impact on services and your
community.
• It also shows whether you believe what we
have delivered offers VFM.
• Our new Scrutiny Pool will also allow you to
have an impact on services through the
development of improvement plans.
21. Want to get involved?
If you would like to get involved please call us on
01772 450600, or complete and return this slip to
Community Involvement Team, Sumner House, 21
King St, Leyland PR25 2LW
Name:
Address:
Tel:
E-mail:
