2. ZMET (Zaltman metaphor elicitation
technique ) bring images to the discussion that
represent their thoughts and feelings.
These images serve as a jumping of point for a
conversation that helps us uncover the deep
emotional framework.
3. Introduction
• LUX is a global brand developed by Unilever.
• Popularly known for “the beauty soap”.
• The range of products includes shower gels, hair
shampoos and conditioners.
• Lux started as “Sunlight Flakes” laundry soap in 1899.
• In 1929, it was launched in India.
• Today, Lux is the market leader in countries
like India, Pakistan, Brazil, Thailand and South Africa.