Service Management Functions defines the role of support professionals and system administrators in an organizational change initiatives. This model is one of the process best practices listed under the Microsoft Office Framework process model. The roles and tasks are divided into four quadrants - Changing, Operating, Supporting and Optimizing. The tasks and processes at each stage are clearly listed in each quadrant. Download this PowerPoint Slide on Service Management at http://www.24point0-slides.com/service-management-powerpoint

2. Service Management

3. Service Management
SLA Review
Capacity Management
Availability Management
Cost Management
Workforce Management
Contingency Planning
OPTIMIZING
CHANGING
Help Desk
Problem Management
Recovery
Change Management
Configuration Management
SUPPORTING
Operations
Review
Release
Readiness
OPERATING
System Administration
Measure & Monitor
Services Administration
Security Administration
Network Administration
Implementation
Review

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