2. C U S T O M E R R E L A T I O N S H I P M A N A G E M E N T
Our Software Solutions for Better Client & Sales Management & Analysis
3. CRM – Basics
• Customer relationship management (CRM) is a term that refers
to practices, strategies and technologies that companies use to
manage and analyze customer interactions and data, with the goal
of improving business relationships with customers, assisting in
customer retention and driving sales growth.
• CRM systems are designed to compile information on customers
across different channels -- or points of contact between the
customer and the company -- which could include the company's
website, telephone, live chat, direct mail, marketing materials and
social media.
• CRM systems also gives the marketing facing staff detailed
information on customers' personal information, purchase history,
buying preferences and concerns.
4. Sales & Marketing Management
Sales & Marketing management
deals with customers and Sales Team
and products. The software provides
easier management of all sale leads,
prospects with detailed analysis of
Clients and Product/Services Data
Product / Services Showcase
We provide software to showcase
the technical details of your products
and Services. Calculation tools based
on technical specs and create a
proposal offer based on Client
feedback and requirements.
Customized CRM Solutions
Customized Solutions offered by us
are intended to design solutions
guided by your business needs. The
solution provides you the exact data
management and analysis which will
benefit your business.
Semantic – CRM Software Solutions
Semantic Software offers user friendly and feature rich solutions for effective Customer Relationship Management.
We provide Software solutions to address three types of CRM requirements.
5.
6. Sales & Marketing Management
- Leads to Sales Tracking & Management
-Customer Database with Multiple Contact Details
- Customer wise leads tracking with multiple
options for searching
- Search Customers by contact person details,
City, Business type etc.
- Product/Service wise Leads Tracking and
Profitability Analysis
- Salesperson wise Leads, Conversions and
Performance Analysis
- Excel and PDF Reports and Graphic Evaluations