3. INTRODUCTION
A chatbot is an Artificial Intelligence (AI) computer
software that can simulate a conversation using textual
or audio techniques. AI powered bots can take over a
variety of duties since they are considerably more
powerful and can execute numerous tasks at once. The
basis of chatbots is artificial intelligence which analyses
customers ‘ data and blends the response with them.
Chatbots are also known as smartbots, interactive
agents, virtual assistants or artificial conversation
entities.
4. FACTORS OF MOTIVATION
• Productivity: Chatbots provide the assistance or access to
information quickly and efficiently.
• Entertainment: Chatbots amuse people by giving them
funny tips, they also help killing time when users have
nothing to do.
• Social and relational factors: Chatbots fuel conversations
and enhance social experiences. Chatting with bots also helps
to avoid lonliness, gives a chance to talk without being
judged.
• Curiosity: The novelty of chatbots sparks curiosity. People
want to explore their abilities and to try something new.
5. OBJECTIVE
We are making a chatbot which takes access of
data of schools, colleges and hospitals. This
chatbot is used when a person wants immediate
data or information for any school or college or
any hospital’s data accordingly. This chatbot could
be used by any parent who wants to know about
their child’s course fees, attendance and also a
person who wants to know about the nearest
hospital for information like specialities available,
doctors, availability of beds, payment structure and
also the details of any admitted relative.
6. WORKING MODEL
• For School
• For College
• For Hospital
Opening Page
Bot: What do you want to know?
User: Which school is best in Odisha
?
Bot: Gives solution
Bot: What do you want to know?
User: Top 10 colleges in Odisha
Bot: Gives solution
Bot: What do you want to know?
User: Which hospital is nearest to me
?
Bot: Gives solution
Fig. For Normal Users
7. • For School
• For College
• For Hospital
Opening Page
Bot: What do you want to know ?
User: Student’s data
Bot: Which school/college ?
User: ABC School/ XYZ College
Bot: Asks for User ID and Password
User: Provides User ID and Password
Bot: Gives desired data
Bot: What do you want to know ?
User: Asks for patient’s information
Bot: Which hospital ?
User: PQR Hospital
Bot: User ID and Password
User: Provides User ID and Password
Bot: Gives desired data
Fig. For Registered Users
10. ADVANTAGES
• Reduced Costs: Chatbots eliminate the requirement of
any manpower during online interaction.
• 24*7 Availability: Chatbots once installed, are available
24*7.
• Learning and Updating: AI-based chatbots are capable
of learning from interactions and updating themselves on
their own.
• Multiple Customer Handling: Humans have a limit to
the number of clients they can handle at once. However,
with chatbots, there is no such constraint and they can
handle as many queries as required at once.
11. DISADVANTAGES
• Complex Interface: Chatbots requires long time for understanding user requirement.
• Inability to Understand: Chatbots cannot respond properly, due to fixed programs if an
unsaved query is introduced to them. This leads to customer dissatisfaction and may result in
the loss.
• Time-Consuming: The idea of using chatbot is to accelerate the response and makes better
customer interaction but it appears more time-taking due to less data available and time
needed for self updating. It appears confused while attending more number of customers at
the same time.
• Zero decision-making: Sometimes they are enabled to make proper decisions. Big
companies like Microsoft etc. are facing the same trouble.
• Poor Memory: Chatbots lacks in memorizing the past conversation which require typing the
same things again. This may annoy customers.
12. CONCLUSION
Under this project, an attempt is made to build a chatbot to
help people have easy access to data of big institutions like
schools, colleges and hospitals. The classification of text in
chatbot by using pattern matching to build, train, test it,
helps in getting the desired output. It allows spoken or
written phrases to be analyzed by computers to determine
the intent of the user. Architecture and designing process of
the chatbot is studied to understand how they interact with
humans. AI chatbots helps better decision making. The
advantages, disadvantages and various other applications
of a chatbot are mentioned.
13. FUTURE SCOPE
Next generation chatbots will become
increasingly utilitarian. They will be more
specialized into the particular fields they will be
working at. They will be proliferate, managing
them will be more overwhelming than managing
apps. They will significantly reducethe need of
manpower as well as the response time for
queries. Large number of sectors will rely on
chatbots for smooth customer intraction as well as
strong customer care services.
14. REFERENCES
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[2]. Sarosa, M., Junus, M., Hoesny, M. U., Sari, Z., & Fatnuriyah, M 2018. Classification Technique of Interviewer-Bot Result using Naïve Bayes and
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Learning (iJET), 13(02), 33-47.
[3]. Deshpande, A., Shahane, A., Gadre, D., Deshpande, M., & Joshi, P. M, 2017. A Survey of various chatbot implementation techniques. International
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[4].Dr. Kevin Curran, Dr. Daniel Kelly. Task-based Interaction Chatbot. EEE521 final year project Report school of computing, Engineering & Intelligent
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[5]. Ravi, R 2018. Intelligent Chatbot for Easy Web-Analytics Insights. International Conference on Advances in Computing, Communications and
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[6].https://chatbotsmagazine.com/what-is-the-working-of-a-chatbot-e99e6996f51c
[7]. https://images.app.goo.gl/L9Mw2Z5BEmF3prt36
[8]. https://en.wikipedia.org/wiki/Chatbot
