Phoenix Group is a supply chain management company that was established in 2001 and has since expanded its services. It provides end-to-end logistics solutions through air, rail, and road transportation across India. Phoenix has a network of offices strategically located across North, East, West, South, Central and North East India to provide coverage of the entire country. It offers services including domestic and international freight, warehousing, and real-time tracking of shipments. Phoenix aims to achieve high on-time performance, optimal costs, minimal damaged shipments, and real-time information updates for its clients.

1. Welcome
About Phoenix
Phoenix VMV
Organizational
Hierarchy
Our Association
Our Network
Services Offered
Freighter Service
SOP
Our Financials
Quantum
TMS
KPI
Our Clientele
Why Us?
Thanking Note
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2. Phoenix Group
… welcomes you to introduce itself and offer you its proposal to
serve you as your preferred
Supply Chain Service Provider
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3. About Phoenix Group
The group initiated its operations by the trade name S M Cargo Services in the year 2001 under the
leadership of the vibrant & grass root logistician with the objective of providing personalized logistics
services to all its clients.
In the year 2006, Phoenix Air Express Pvt. Ltd. was founded to act as the GSA for Kingfisher Airlines
and further had obtained the GSAs of Blue Dart, Spice Jet, Go Air, Air Costa, Air Vistara, Air Asia &
Jet Airways.
In the year 2013, Phoenix Express Pvt. Ltd. was incorporated with the objective of providing its
customers the consolidated and single window domestic logistics services by Air, Rail & Road and
consolidated all the businesses under the flagship of Phoenix Express Pvt. Ltd.
Over the years, the focus has been on providing the end to end domestic logistics solutions through
air, rail and road to the Telecommunications, Online Shopping, Readymade Garments, Fabric, Auto
Parts, Pharmaceuticals, Perishables and other varied industries.
Phoenix continues to grow and prosper in all its fields and this was made possible by sound
leadership and dedicated young blood yet experienced team.
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4. Phoenix’s Vision, Mission & Values
 The company holds and works to achieve the VISION of being India’s largest & professional
single window Supply Chain Management service provider to every need.
 Phoenix has the belief in the MISSION of making every business/ professional recognize
and exploit its strengths in-turn rendering us the further supremacy in our line of work.
 And we can achieve this as we understand that our VALUES are:
1. Client stands first,
2. Value People,
3. Reliability, Responsibility and Responsiveness,
4. Be result oriented.
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5. Organization Hierarchy
5
Directors
General Manager
Operations
Executives
Regional Manager -
North
Regional Manager -
East
Manager Accounts
Regional Manager -
South
Regional Manager -
West
Manager CRM
Operations
Executives
Operations
Executives
Accounts
Executive
Key Account
Executives
Operations
Executives
Packers &
Loaders
Packers &
Loaders
Packers &
Loaders
Data
Executives
Packers &
Loaders
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6. Our Association
We have our privileged association with
We are also in network with
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7. Our Network
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North:
 Delhi, Jammu, Srinagar, Amirtsar, Ludhiana, Chandigarh, Zirakpur, Parwanoo, Dehradun, Haridwar, Rudrapur,
Jaipur, Lucknow.
 East:
 Kolkata, Bagdogra, Patna, Bhubneshwar, Ranchi, Port Blair.
 North East:
 Guwahati, Agartala, Aizawl, Dibrugarh, Dimapur, Imphal, Shilong, Jorhat, Silchar, Tinsukia.
 West:
 Mumbai, Aurangabad, Pune, Nagpur, Ahmedabad, Goa.
 South:
 Bangalore, Hyderabad, Vijaywada, Chennai, Coimbatore, Tirupur, Kochi, Mysore.
 Central:
 Raipur, Indore, Bhopal.
Through these strategically located offices, no place in India is out of our reach…
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8. Services Offered
With a 24 x 7 ready physical conditions, a team of specialized personnel is here to offer:
 End to End Supply Chain Management – Domestic
Domestic Freighter – Connecting DEL – BLR – MAA – DEL,
 Primary Logistics Services:
 Air, Rail, Road, Multi Modal.
 Secondary Logistics Services:
 Delhi, Western UP, Punjab, Haryana, HP, UK, J & K, Karnataka, Tamil Nadu
 Air transportation – Port to Port:
 PAN India
 Rail transportation:
 Ex – Delhi, Ex - Mumbai & Ex – Bangalore
 Road transportation:
Routes – DEL, JAI, IXU, IDR, AMD, BOM, PNQ, BLR, MAA, HYD, VGA, IXW, IXR & CCU.
 Export Oriented Cargo:
 Ex DEL to BOM, MUN, MAA & TCR.
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9. Freighter Operations Schedule
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Origin Destination Departure Arrival
Delhi Bangalore 1:45 4:40
Bangalore Chennai 5:20 6:16
Chennai Delhi 6:55 10:05
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10. Warehousing
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The warehousing is proposed post the implementation of GST:
Zirakpur  Catering J&K, Punjab, HP, Chandigarh and Northern Rajasthan,
Gurgaon  Catering Delhi, Haryana, Rest of Rajasthan, Western UP and UK,
Lucknow  Catering Eastern UP and North Eastern MP,
Kolkata  Catering Jharkhand, Bihar, West Bengal, Orissa and Chhattisgarh,
Guwahati  Catering entire North East India,
Indore  Catering Rest of Central India,
Bhiwandi  Catering Maharashtra, Goa and Gujarat,
Bangalore  Catering Entire South India.
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11. Standard Operating Procedure – End to End
Supply Chain
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 Intimation of shipments from client to Phoenix,
 Phoenix coordinates with CHA / plant for the time & quantity of clearance,
 Phoenix picks up the material from the import bay/ plant’s dispatch bay,
 Phoenix brings the shipment to the hub,
 Phoenix in-scans the shipments at the mother hub,
 Phoenix does the primary logistics as per the client’s directions of mode of transport,
 Phoenix deliveries the goods at its state warehouses,
 Phoenix in-scans the shipments at the state warehouses,
 Phoenix delivers the shipments to the end point of delivery
 Phoenix communicates MIS to the client at every stage of supply chain.
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12. Our Growth Story
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470.24
465.27
499.89
550.89 552.96
420
440
460
480
500
520
540
560
Rs. In Million
2010-11 2011-12 2012-13 2013-14 2014-15
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13. Quantum
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11756
11631.75
12497.25
13772.25 13824.987
10500
11000
11500
12000
12500
13000
13500
14000
Weight in Tons
2010-11 2011-12 2012-13 2013-14 2014-15
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14. Transport Management System
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 Pickup confirmation from the customer,
 Destination,
 Mode,
 No. of packets,
 Weight.
 Feeding of the booking details in ERP,
 System generated labeling on the goods,
 Booking with carrier,
 Pre alert to the destination,
 Docket wise booking confirmation with details to the customer on E-Mail,
 Destination staff’s coordination with the carrier for receiving of the goods,
 Delivery at the destination,
 Feeding of the delivery details in the ERP,
 Real time tracking on web and android.
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15. Key Performance Indicator
We have tied ourselves in the following four basic KPIs to meet the customers’ satisfaction.
 On time performance,
 Optimum Cost per Kg,
 No. of damaged shipments,
 Real time information flow.
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16. Our Clientele
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… and a few more.
Flipkart – Online Shopping,
Micromax – Telecom,
Videocon – Telecom,
Zen Mobiles – Telecom,
Lemon Mobiles – Telecom,
Beetel – Telecom,
Cannon – Imaging,
Shahi Exports – Fabric,
Oswal Group – Yarn & Fabrics,
Richa Global – RMG Exports,
Asmara Apparels – Buying House,
DCM Engineering – Auto Parts,
Micro Turners – Auto Parts,
GKN Driveline – Auto Parts,
DTDC – Courier & Cargo,
Aramex India – Couriers & Cargo,
Essel Group – Packaging divisions,
Uflex – Packaging,
Chetak Logistics – Logistics,
Glaxo SmithKline – Pharmaceuticals,
Synthes Medical – Medical,
ITC Ltd. – Life Style
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17. Why Us
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 Swift TAT from pick ticket allocation to routing & shipping,
 Improved productivity through Process Diagnostics & Change Management,
 Improved productivity through SOP,
 Strict adherence of KPIs,
 Consolidation facility at origins &/ or destinations in shipping,
 Our belief is; results are better than replies,
 Real time MIS to customer end,
 Blend of young yet experienced professionals.
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18. Thanks Giving
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We would like to take the opportunity to thank you with the belief that:
 The art of winning in business is in working smart,
 All business depends upon men fulfilling their responsibilities,
When one is out of quality he’s out of business.
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