1. Jan Feb Mar Apr May
Global
Presence
Employee
Self-Confidence
Corporate
Growth
Customer
Retention
CUSTOMER SERVICE TRAINING
Soft Skill development!
Corporate growth through
Interactive PracticalInteractive Practical
Training & DevelopmentTraining & Development
•Increase
revenue and
profit through
customer
retention &
satisfaction•

2. info@rctid.co+62 812 810 91647
CUSTOMER SERVICE TRAINING
Can excellent customer service result in
decreased marketing budget allocation?
CORE COMPETENCIES OF EXCELLENT CUSTOMER SERVICE SKILL:
1. The Foundations:
First Impressions, Courtesy, Attitude, Ethics
2. Effective communication
3. Relationship building
4. Putting the client first: Face to Face contacts
5. Telephone Contacts
6. E-Client contacts
7. Calming the storm – how to handle complaints
8. Being the best you can be – putting it all together
9. Marketing the business
10. Teamwork
11. One-on-one training
“Customer Service skills in today’s economic
climate are critically important for any
business model.”
Receive a training needs analysis to determine the
needs for your organization!
Participantswilllearn customer service skills that can
apply immediately into their work circumstances.

3. ENGLISH LEARNING TRAINING
Create a positive global presence!
Keep pace with global trends;
Enjoyable • Extensive • DevelopmentalEnjoyable • Extensive • Developmental
TrainingTraining with Results!with Results!
Benefit from increased
self-confidence and
self-worth from the
development in
soft skills.

4. info@rctid.co+62 812 810 91647
ENGLISH LEARNING TRAINING
Can global industries and business models adapt
to our dynamically changing environment
without English?
“The English language is arguably the most
universal language around the world,
hence an important aspect of
international business”
Receive a training needs analysis and placement
testing for your organization today!
Enjoyaworkforcewith
goodorganization,andconfidentinEnglish
Ensure a better representation of your organization,
through clear efficient communication with other
organizations globally, and through effective
communication skills with your clients.
Englishlanguagetrainingfocusingonallfourmajorskills:
-reading,writing,speaking,andlistening-
withmultiplelevelsincluding:beginners,
pre-intermediate, intermediate,andadvanced.

5. ENGLISH FOR SPECIAL PURPOSE
for a Fast Growing Global Market!
Excellent Communication Skills
Quality Tailor Made Training forQuality Tailor Made Training for
Peak Communication EfficiencyPeak Communication Efficiency
Benefit from language learning
based on the learner’s need

6. info@rctid.co+62 812 810 91647
ENGLISH FOR SPECIAL PURPOSE
Will focusing on the context of your organization
outside the training room, allow for optimal
communication efficiency?
Right Choice Training offers ENGLISH for SPECIAL PURPOSES including:
• English for Medical Professional
• English for Aviation
• English for Mining, Oil &Gas
• English for Banking
• English for Hospitality
Receive a training needs analysis to determine a tailor
made training suited for your organization!
ParticipantswilllearnbusinessEnglishskillsalongwithspecific
topic-relatedterminology,jobrelatedfunctionsandkey
functionalexpressionsessentialforyourorganization.
ESPtrainingisaspecifiedapproachoflanguagelearning,
focusingoncontentandmethodsneededtodevelopessential
communicationskillswithintheorganizationanditsindustry.
“English for Special Purposes provides soft skill development
through Business English training and addresses topics
including responsibilities, customer service and
inter-departmental relations.”

7. Ready to Write
that gets Results!
Concise Communication
Courses
©
Ready to WriteReady to Write
Clear•Concise
Active, Dynamic &Active, Dynamic &
Motivating LearningMotivating Learning
Courteous•Correct
Business Correspondence

8. info@rctid.co+62 812 810 91647
Ready toWrite: Business Correspondence
How can we make sure that our messages sound
right and are acted upon?
Ready to Write
“One of the biggest challenges in email and
letter writing is finding the right words”
Jonathan Stevens
Receive thousands of phrases and sentences
to match any business situation.
Participants will discover that a ‘reader-friendly’ style
makes messages easier for both the reader and the writer.
ReadytoWrite:BusinessCorrespondenceincludes:
• The top ten reasons for writing
• The four Cs of reader-friendly writing
• The SOFAR format to organize emails and letters
• Choosing the right style: formal or informal
• Using the word and phrase bank to create effective emails and letters
• Editing for accuracy

9. Ready to Write
that gets Results!
Concise Communication
Courses
©
Ready to WriteReady to Write
Clear•Concise
Active, Dynamic &Active, Dynamic &
Motivating LearningMotivating Learning
Courteous•Correct
Business Reports

10. info@rctid.co+62 812 810 91647
Ready to Write: Business Reports
How can we make sure that our reports have
structure and clarity?
Ready to Write
“Effective reports deliver the message
clearly and concisely.”
Jonathan Stevens
Learn each step of report writing from
planning to the final draft.
DayTwowilllinktheknowledgeandskillstoyour
ownworkplacewriting.
ScheduleforDayOne:
• Introduction and questionnaire on writing at work
• Tips and techniques for reader-friendly writing
• Problem solving activity: The John Jones report
• Tango: The essential words for effective reports
• Traffic in Jakarta: Connecting causes and effects
• Writing your own reports
Onlyatwodaycourse,withaone-weekinterval!