customer service reprersentative

1. CURRUCULUM VITAE
PAYAL SISODIYA
Mobile: +917083169544
E-Mail: payal.sisodiya2002@gmail.com
PROFESSIONAL PROFILE
A focused professional with over 3 years of experience as a Customer Service Associate in First
Source Pvt. Limited, a leading provider of customized Business Process Management (BPM)
services.
KEY ACCOMPOLISHED
 Co-coordinating between the front end & back end & reporting with effectively handling
various client related technical support and problem, resolving the same on a daily basis
along with details of process. and assisting System problem resolution related to
(Desktop,notebook,OS,Mobile Handsets) Internet connectivity
 Versatile Customer Care Executive committed to providing exceptional customer care
through the efficient management and allocation of resources. Especially adept at
providing comprehensive account management support. Specialize in addressing
identified customer care issues in a timely manner.
ACHIEVEMENTS
1. Highest number of olr % acheived in 2017.
2. Selected by supervisor to assist with team lead to resolve complex claims-processing
issues; participate in quality-control audits; and monitor status updates.
3. Maintained a superior quality rating of in-bound voice process and claims resolution,
exceeding the departmental goal.
4. Provided optimum service to customer, negotiated fair settlements in terms of billings.
5. Received the annual Top Performer Awards and a Service Excellence Award.

2. IT SKILLS
Knowledge in Computer MS-Excel,MS-Windows, MS-Officeand well conversant with Internet
EDUCATIONAL QUALIFICATION
 B.A in the year of 2017 (Barkatullah University)
 12th
from VMV College ,Nagpur .
 10th from Adarsh Vidya Mandir,Nagpur
PERSONAL PROFILE:-
Father’s Name: Durgashankar Khamele
Address: Khamele Chambers,Itwari Area,Near city Post Office,Nagpur,Maharastra
Date of birth: 20th February 1988.
Marital Status : Unmarried
Languages Known: English, Hindi
Hobbies: Listening Music
Nationality: Indian