1. Phone 505-920-4794
E-mail pavlo72@outlook.com
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Pavlo Quintana
14A Summer Road
Santa Fe, New Mexico 87506
Education Masters of Administration and Organizational Management
University of Phoenix (Albuquerque, N.M.), Spring 2000 (GPA: 3.78)
Bachelors of Liberal Arts w/ Minor in Psychology
University of New Mexico (Albuquerque, N.M.), Spring 1997 (GPA: 3.33)
Qualifications  Nearly 17 years LANL (Human Resource Division/Ombuds Program/Policy Office)
experience
 Experience in HR functions, training, business operations, team building, conflict
resolution, mediation, mentoring and project management
 Policy Office Subject Matter Expert
 Acting management supervisory experience
 Exceptional interpersonal skills and ability to work in a team environment
 Involvement in program leadership and strategic planning
 Outstanding organizational and analytical skills
 Specific interpersonal communication expertise
 Heightened Diversity Awareness (Diversity Working Group member: 2000 –
2004)
 Knowledge of and familiar with all LANL Resources
 Extensive Employment Law knowledge
 Excellent oral communication, written communication and presentation skills
 Ability to work independently, adjust to shifting priorities and work effectively
under pressure
 Ability to successfully work with all levels of employees and management and
internal/external customers
Work
Experience
Los Alamos National Laboratory
Policy Office – Contractor Assurance Specialist 2: July, 2009 – January, 2014
Policy Office – Contractor Assurance Specialist 1: December, 2006 – July, 2009
Provided a centralized, institutional focus for policies, procedures and instructions
specializing in Operations and Facilities. Also worked to centralize, streamline and
consolidate policy, procedures and instructions to improve efficiency and effectiveness
throughout LANL. Complied and displayed tracking statistics, reviewed and prepared
roll-up information on responses submitted to the Policy Office queries (voice of the
customer), including requests for review and comment of draft documents.
Able to deliver clear messages, convey general information and express novel ideas
targeted to specific audiences regarding meeting specific needs.
Background in working with and helping all levels of employees formulate requests and
responses to supervisors and subordinates, including focusing on LANL-related subject-matter,
especially through interviews and research.
Comfortable and familiar with editing for grammatical errors, general content and
formatting, including revising and rewriting various types of material.
Experience writing brochures, procedures, various reports, proposals, training materials,
and Web content.

2. Well-versed in concisely and creatively writing from a broad range of knowledge and
practical experience, while also being able to create original work, propose topics or
assignments and transfer or clarify information needed to be communicated to individuals
or audiences.
Able to gather information about a topic or subject-matter while selecting and organizing
the material as necessary for written communication.
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Ombuds Program – Associate Ombudsperson: March, 2001 – December, 2006
Provided Ombuds service to all employees, usually without appreciable direction on
unprecedented and extremely complex issues and problems. Applied advanced conflict
resolution skills such as mediation, consultation, coaching, facilitation, shuttle diplomacy
and referral. Developed new concepts and techniques to address unique situations with
minimal direction. Consulted with employees and external companies doing business
with LANL via anonymous telephone calls regarding various issues, questions, conflicts
and concerns requiring immediate assistance. Produced and analyzed reports and
trends while continuing to develop and nurture overarching institutional goals.
Communicated ongoing status regarding database activity including individual
accountability and responsibility for maintaining accurate and timely information along
with bringing closure to cases.
Applied knowledge of Laboratory systems, policies and conflict resolution processes to
make appropriate referrals, brainstorm options, provide or find answers to various
questions while creating solutions. Analyze outcomes of interventions for inter-office and
Lab-wide lessons learned. Served as an objective advocate for institutional fairness.
Acted as a confidential and neutral resource as a part of the Lab’s risk management
system.
Provided coaching for managers and employees on effective interpersonal relationships,
behaviors and available resources. Assisted individuals, Lab organizations, students,
retirees and members of the business community toward resolving workplace conflict at
the lowest level appropriate. Advised managers at all levels regarding resolving
management issues. Developed and provided presentations and trainings for a variety of
audiences. Applied knowledge of issues, trends, failures and successes toward
assessing and improving policies, management and employee and student recruitment
and retention.
Provided direct assistance regarding all general student activities including maintaining a
direct connection with STB-EPO while participating as a member of SPAC (Student
Program advisory Committee) and continuing regular communications with the Student
Association. Provided Ombuds training and presentations for new Students, Student
Mentors and Student Liaisons whenever requested/necessary/possible; student outreach
was always a continued initiative throughout the aforementioned.
Part-time Mediation Program leader functioning in the mentoring of volunteer Mediators,
coordinating training and outreach activities for the Mediators and Mediation Program
while providing the Ombuds Program Director with status on active mediations,
participation of Mediators, training meetings and/or activities for Mediators. Participated
in the recruitment and selection of new members for the volunteer Mediator Pool and
coordinated basic and continual training/learning exercises for the Mediator Pool. Have
served as a Mediator, specializing in mediations involving students and entry-level/newer
employees since 2001 and was the Mediation Program Case Coordinator for three years
prior.

3. Operated the administration of anonymous e-mail venues (future@lanl.gov,
askjohn@lanl.gov and tellpete@lanl.gov) for past LANL Directors. This involved
exclusively receiving all submissions sent to the e-mail addresses, deleting any
information that could identify the submitter and relaying the remaining contents to
Laboratory Director. A database was also created to track the volume of submissions
received by date and to provide a weekly report of trends to help establish patterns.
OMBUDS Graduate Research Assistant: October, 1999 – February, 2001
Assisted Associate Ombudspersons with all Ombuds related duties, processes and
procedures
HR-ER Graduate Research Assistant: June, 1997 – September, 1999
Assisted Employee Relations Specialists with processes and procedures including
investigations, disciplinary actions, performance actions tracks and providing advice and
recommendations to managers.
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Most Recent
Awards
 2012 Spot Award Recipient (2 of 2)
 2012 Spot Award Recipient (1 of 2)
 2011 Spot Award Recipient
 2005 Spot Award Recipient
 2005 LAAP Award Recipient
 2005 Spot Award Recipient
 2005 Los Alamos Achievement Award: Acting Mediation Center Program
Manager
 Science and Technology Base Division: Educational Program Office “Making It
Happen Award”, September 2003
Computer
Skills
 Proficient in the use of Microsoft Word, Excel, Outlook, Project, Visio, Excel,
Powerpoint, and Access, LANL Dashboard, Remedy Database, Eudora, Lotus
Notes v4.1, Meeting Maker and Filemaker Pro 8
Formal
Training
 University of New Mexico Los Alamos - Computer Application Training Course:
Microsoft Word 2010 Level 2, 2013
 University of New Mexico Los Alamos - Computer Application Training Course:
Microsoft Word 2010 Level 1, 2013
 Lean Six Sigma Yellow Belt Certification, May 2012
 University of New Mexico Los Alamos – Performance Based Training: Microsoft
Excel 2007 Level 1, 2008
 Pepperdine University School of Law – Straus Institution for Dispute Resolution:
Strategic Negotiation Skills, June 2006
 Equal Employment Opportunity Council: Annual EEO/Diversity Training &
Awareness Seminar, July 2005
 Pepperdine University School of Law: Cultural and Gender Issues in Dispute
Resolution, June 2004
 National Employment Law Institute: Employment Law Conference, December
2003
 Dale Carnegie & Associates Inc: Dale Carnegie Course - Class LA-16, April 2003
 Department of Energy Nonproliferation and National Security Institute
Counterintelligence Training Academy: DOE Counterintelligence Awareness,
February 2003
 Department of Energy Nonproliferation and National Security Institute: Seminar
Mentoring, September 2002
 Equal Employment Opportunity Council: Annual EEO/Diversity Training &

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Awareness Seminar, July 2002
 Los Alamos National Laboratory Ombuds Office: The Art of Insightful Listening,
July 2002
 New Mexico Human Rights Act Training Course: Civil Rights Act, Sexual
Harassment Prevention, Age Discrimination in Employment Act and the
Americans with Disabilities Act, May 2002
 Los Alamos National Laboratory Ombuds Office: Advanced Facilitation Training,
May 2002
 Department of Energy Nonproliferation and National Security Institute:
Interpersonal Communications, April 2002
 Los Alamos National Laboratory Office of Equal Opportunity: Americans with
Disabilities Act Workshop, May 2001
 National Technology University Advanced Management Programs: Liberating
Creativity and Innovation in the Workplace (live broadcast), March 2001
 National Technology University Advanced Management Programs: Negotiate with
Confidence, February 2001
 United States Department of Energy Nonproliferation and National Security
Institute: Compromise of Classified Information, February 2001
 National Technology University Advanced Management Programs: Professional
Ethics for the New Millennium (live broadcast), November 2000
 National Technology University Advanced Management Programs: Effective
Communications (live broadcast), October 2000
 Society of Professional in Dispute Resolution: Annual National Convention,
September 2000
 The Ombuds Association: Ombudsman 101 Course, June 2000
 Institute for Applied Management and Law, Inc.: Advanced Employment Law,
November 1999
 Council on Education in Management: Discipline and Termination Law Course,
October 1999
 University of New Mexico School of Law: Theory and Practice of Mediation,
October 1999
 University of North Carolina: Workplace Incivility and Conflict (live broadcast),
October 1999
 Federal Training Network: Negotiating with Confidence (live broadcast),
September 1999
 University of Maryland: Effective Business Writing (live broadcast), August 1999
 Safety Counseling, Incorporated: Preventing Sexual Harassment, May 1999
 Institute for Applied Management and Law: Employee Relations Law Seminar,
March 1999
 Institute for Applied Management and Law: Advanced Employment Law,
December 1998
 Council on Education In Management: Internal Investigation Training, November
1998
 Council on Education In Management: Employment Law Course, September
1998
Personal References available upon request