14. Missing Details
To: All members of staff--
There will be one free drink per
person at this year’s summer party.
Also, please bring you own cup.
Regards, Management
15.
16. 1. Too direct or not direct enough
2. Too many or missing details
3. Communication breakdowns
17. Causes of Communication Breakdowns
• Confusing message
• Missing details
• Jargon
• Distractions
• Person isn’t listening
• No feedback
19. • Your hard-working and generally efficient
administrative assistant, Sue, has recently
been bringing in resumes and cover letters to
type for her unemployed husband. He has
been out of work for six weeks. This has
caused her regular work to be a bit
backlogged.
You (her manager) want this to stop. Using
the Directing Style explain what you would
say?
24. Use the Discussing Style
• Time is available
• Opportunity to influence goals and plans
• Employee has experience, confidence, and
ideas related to the task
35. • Your hard-working and generally efficient
administrative assistant, Sue, has recently
been bringing in resumes and cover letters to
type for her unemployed husband. He has
been out of work for six weeks. This has
caused her regular work to be a bit
backlogged.
You (her manager) want this to stop. Using
the Discussing Style explain what you would
say?
48. • Your hard-working and generally efficient
administrative assistant, Sue, has recently
been bringing in resumes and cover letters to
type for her unemployed husband. He has
been out of work for six weeks. This has
caused her regular work to be a bit
backlogged.
You (her manager) want this to stop. Using
the Delegating Style explain what you would
say?
51. • Use a Leadership Style that fits the
needs of the situation.
52. PERSONAL DEVELOPMENT PLAN
Identify one leadership style you
want to improve. List one action you
will take to become more proficient
in using that style.
53. Paul B. Thornton
• Author and speaker
• His latest e-books:
Leadership-Perfecting Your Approach and Style—Amazon
Kindle $1.99.
Leadership Case Studies—Amazon Kindle $4.99.
Editor's Notes
Can you remember when you began learning how to ride a bike?
Goal setting
Decision Making
Clarify problems before giving solutions or explanations. If you don’t, you’ll end up solving the wrong problem.
And I found that the most effective form of mentorship was that I would be blunt when I had to be blunt, but the tome was one of encouragement.
Give short answers and ask if you answered their question. You can always say more but you can never take back.
Pretty cheap company.
My neighbor’s 17 year old son said to his mother – “How can I make some money?” His mother said, “Weed all of the flower beds around the house.”
Is that enough direction?
He dug up 3 plants his mother had planted a week earlier. Two of the plants had a wooden stick supporting the plant.
Clarify problems before giving solutions or explanations. If you don’t, you’ll end up solving the wrong problem.
And I found that the most effective form of mentorship was that I would be blunt when I had to be blunt, but the tome was one of encouragement.
Give short answers and ask if you answered their question. You can always say more but you can never take back.
“The important and difficult job is
never to find the right answers,
it is to find the right question.”
Peter Drucker
The Practice of Management,1954
Someone once said the 4 most important words in any organization---What do you think?
Goal setting
Making Decisions
Questions force people to participate
Productive discussions start with great questions.
Productive discussions start with great questions.
Productive discussions start with great questions.
When individuals coach themselves, they take responsibility for their own personal growth.
“It’s easier to do it myself.” “If you want something done right, you’ve got to do it yourself.”
Things may get worse before they get better
Can’t let go.
“It’s easier to do it myself.” “If you want something done right, you’ve got to do it yourself.”
“It’s easier to do it myself.” “If you want something done right, you’ve got to do it yourself.”
Managers span of control has increased from 7 to 17. which leads to a sink or swim type of delegation.
