1. Paul F. Scott
913 Cumberland Circle
Minneola, FL 34715
(352) 243-2357 / pafosco@cfl.rr.com
WORK HISTORY
WALT DISNEY WORLD, Lake Buena Vista, FL
Disney’s Animal Kingdom September 2012-Present
Downtown Disney October 2010- January 2011
Guest Relations Host
 Demonstrated proficiency in ATS, Lilo, DPMS, Alacarte, TAG, and MAD operating systems
Youth Education Programs Cross-U March 2002-Present
Program Coordinator, Trainer, and Facilitator
 Trained, coached, and monitored facilitators in order to improve their program delivery
 Modified program content and delivery to meet unanticipated operational challenges and student needs
 Co-designed college-level leadership program
 Was hand-selected to train inaugural training group for Managing Your Personal Brand program
 Provided direct instruction and hands-on experiences to a diverse school-age audience in seven subjects
Disney’s Wilderness Lodge Resort & Villas September 2009 – September 2011
Trainer, Club Concierge, Front Desk Operations, Room Assignor, Front Desk Service Advisor
 Revised and updated all FSA checklists for utilization on Sharepoint
Kim Possible World Showcase Adventure, Epcot WS Operations January – September 2009
Trainer
 Collaborated with opening team to establish a unique outdoortechnology-based attraction
 Championed Environmentality, diverted 800+ cellular phones packaging and accessories from landfill
Epcot Dream Squad July 2008-December 2008
Magic Kingdom Dream Squad , Global Dream Squad August 2006- August 2007
Trainer and Specialist
 Trained inaugural and subsequent Magic Kingdom Dream Squad team
 Executed and coordinated all levels of prize fulfillment during Year of a Million Dreams
 Managed highly confidential information while executing sweepstakes
 Explained and audited legal documents for Year of a Million Dreams winners
 Partnered with Marketing, Operations, and Guest Relations leadership to ensure seamless delivery of awards daily
Magic Kingdom Restaurant Operations April 2002-August 2006
Coordinator of Training
 Led regulatory and orientation sessions for over 200 Cast Members annually
 Partnered effectively with global team, developing F & B Train the Trainer class,global training scripts,Facilitation Skills
class, and Equipment Data Tools project
 Designed Guest service initiative class, KRONK, with team as part of continuous training for QSR Cast
 Demonstrated proficiency in LMS, SAP, DRS and Peoplesoft operating systems
HONG KONG DISNEYLAND, Lantau Island, Hong Kong December 2007-January 2008
Youth Education Programs
Facilitation Manager (TA)
 Aided in design,implementation, and training of liberal studies and elementary physics programs
ENTERPRISE RENT-A-CAR
Senior Loss Control Administrator, St. Louis, MO November 1997 – May 2001
Management Assistant, Washington, DC; St. Louis, MO April 1995 – November 1997
 Composed and won legal arguments submitted to American Board of Arbitrations
 Managed and maintained fleets of up to 500 cars, increasing D.C. group fleet size to 10,000 cars; St. Louis fleet to 5,000 cars
EDUCATION
UNIVERSITY OF CENTRAL FLORIDA, Orlando, FL
Master of Arts in Teaching, Social Science
MISSISSIPPI STATE UNIVERSITY, Starkville, MS
Bachelor of Arts in General Liberal Arts, minors in Anthropology,History, Psychology