2. Facility Management Training
We have over 80 fully developed facility management training modules, complete with
presentations slides, reading textbooks, case studies and reference materials, which deliver
practical skills to corporate real estate, facility management and property management teams as
well as individual professionals. We provide classroom, online and bespoke training modules for
the following courses;
1. Facility Management Master Class:
This course is for facility and property managers, operations management professionals, directors
and managers and is designed to deliver cutting edge skills, tools and templates for best in class
Facility Management.
Facility Management (FM) is the effective and sustainable integration of people, property, and
process, enabled by relevant technology within the built environment. It crosses all service
industry sectors including: Residential, Commercial (offices), Education, Healthcare, Hospitality
(hotels and restaurants), Retail, Manufacturing, Townships, IT Parks, Data Centers,
Airports/Airlines, and even Outer Space.
1. Facility Management
Foundations/Services
2. Exemplary Customer Service
3. Financial Management
4. Quality Improvement
5. Emergency Preparedness/Business
Continuity
6. Asset Management
7. Sustainability
8. Design, Build, & Commissioning
Process
9. Marketing Management
10.Building site tour and Project briefing
11. Human Resource Management
12. FM Technology
13. Leadership Communication
14. Project Assignment Work and
presentation
2. Facility Maintenance Management (FMM):
This course is for building services operatives who are directly involved in the provision of hard
FM services. It delves deeply into maintenance planning, maintenance standards, FM technology
and IT services management, air-conditioning, elevators, escalators, power generating systems
3. Maintenance and troubleshooting, as well as building wiring and electrical equipment
maintenance and troubleshooting.
1. Work Methods Statements
2. Facility Maintenance Strategies
3. The Facility Maintenance Plan
4. Building Maintenance Standards
5. Building Fabric and Structure
Maintenance
6. Air-conditioning Maintenance
7. Building Electrical System
Maintenance
8. Information and Telecommunications
Management
9. Facility Inspections and Action
Worksheets
10. Facility Condition Assessments and
Surveys
11. Health and Safety Management
12. Maintenance Records
13. Regulatory Requirements and
Building Codes
14. Power Systems Maintenance
15. Elevators and Escalators Maintenance
16. Fire Fighting Equipment
Maintenance
17. Plumbing Maintenance
18. Maintenance Automation
19. Project Management for Repairs
20. CAFM, CMMS, BIM and other FM
Technologies
3. Asset Management & CMMS Workshop:
This workshop is for managers that are accountable for the assets in their organizations. It
thoroughly explores the theoretical and practical aspects of assets data collation, tagging,
operational tracking and disposal of physical assets as well the effective use of computerized
maintenance management systems (CMMS) for facility, property, maintenance and real estate’s
portfolio management.
This workshop covers Practical Assets Register creation and audit, conversion of the asset register
into an operations and maintenance dashboard, Asset Lifecycle Management,
Decommissioning/Proper Disposal/Replacement of Asset, Model Selection (Optimum
replacement age, Repair/Replacement, Alternative Decision Making, Maintenance Strategy
Selection or other uses), Computer Based Asset Monitoring, CMMS implementation and
Challenges, CMMS Vs other FM systems.
4. Facility Management Operations (FMO):
This course is for building services operatives who directly interface with building users, manage
service providers, custodial, and maintenance teams.
4. The course covers key learning requirements for Building Managers including communication,
emergency preparedness and business continuity, environmental stewardship and sustainability,
finance and business, human factors, leadership and strategy, project management, quality
management, real estate and property management and technology with a very strong focus on
operations and maintenance.
1. Introduction to Facility Management
Operations
2. Managing FM Stakeholder
Communications
3. Assets Register
4. Finance and Business for Facility
Management
5. Space Planning and Move
Management
6. FM Reports and Records Keeping
7. Health and Safety Management
8. FM Contracts Execution and
Monitoring
9. Regulatory Compliance
10. Assets Management
11. Managing Cleaning and Hygiene
Services
12. Managing Gardening, Landscape and
Waste Services
13. Managing Security Services
14. Managing Hospitality Services
15. Managing Indoor Environmental
Quality
16. Utilities Management
17. Customer Service
18. Help Desk Management
19. FM Operations Planning and Control
20. Managing Workplace Services
5. FM Business and Finance Workshop:
This workshop is for facility mangers, procurement managers and finance managers engaged in
the built environment. It coversbudgeting, accounting fundamentals, cost concepts, procurement,
Outsourcing and contracts. It is a workshop designed to tackle complex financial issues in facility
Management such as cost reduction strategies, facility condition index monitoring, financial
management metrics.
6. Facility Management Strategy (FMS):
This course is for facilities, real estates and property department leaders, financial, procurement,
general services and administrative heads who oversee budgets, strategic planning, and
procurement of FM services, are concerned about cost optimization, strategic alignment with core
business, building user productivity and workplace policy implementation. This course will treat
5. various FM contracting models, value-based FM contracting processes as well as FM
organizational leadership.
1. FM Core Competencies
2. FM Department Organization
Structures
3. FM Leadership and Strategy
4. Procurement in Facilities
Management
5. Emergency Preparedness and
Business Continuity
6. The Facility Master Plan and the Real
Estate Master Plan
7. Types of Facility Management
Contracts
8. Outsourcing in Facility Management
9. Facility Management Accounting
Essentials
10. Sustainability and Environmental
Stewardship
11. Integrated Facility Management
12. Health and Safety Management
System
13. Corporate Social Responsibility
14. Stakeholder Management
15. FM Performance and Quality
Management
16. FM Benchmarking
17. Real Estate and Property
Management
18. Facility Management Trends
19. Supply Chain Management
20. Building Lifecycle Management
7. Building Commissioning & Operational Readiness Workshop:
This workshop is for construction project managers, facility managers, maintenance managers
and real estate development managers who work in teams to conceptualize, plan, design and
operate facilities in every sector.
The workshop will cover topical issues like operational readiness programs, operations and
maintenance manuals, testing and commissioning manuals and handover manuals to guarantee
sustainability and maintainability of the built environment.
6. 8. Workplace Productivity (WPP):
This course is for every professional who wants to acquire the requisite skills required to navigate
the modern work place and deliver results with peak performance. Modules in the course includes
relevant soft skills, desktop computing skills, people management and social skills.
1. Customer Service
2. Business Ethics and Etiquette
3. Basic Bookkeeping
4. Self Confidence
5. Business Writing
6. Creative Problem solving
7. Call Centre Training
8. Civility in the Workplace
9. Conflict Resolution
10. Change management
11. Employee Motivation
12. Communication Strategies
13. Emotional Intelligence
14. Microsoft Access
15. Microsoft Word
16. Microsoft Excel
17. Microsoft Outlook
18. Microsoft PowerPoint
19. Microsoft Project
20. Microsoft Publisher
9. FM Contracting and Procurement Workshop:
This workshop is for Procurement and Real Estateleaders who are responsible for servicecontract
specification, contract cost and risk management and contract monitoring. The purpose of this
one-day workshop is to review FM service contract risk management strategies, develop KPIs,
service levels and scopes of various FM services. At the end, participants will be able to develop
out-put and value-based contracting models as well as establish metrics for effective FM services
contract management.
7. 10. Energy Management and Sustainability Workshop:
This workshop is designed to develop a knowledge of documentation and information systems
associated with energy management, principles and practice of energy management and
associated practices. Also, build energy management leaders with competencies enabling them to
achieve excellence in energy efficiency for facilities management. The workshop will address
baseline energy metrics, tools for energy monitoring and effective execution of energy audit
projects. It is also assist business owners and employees understand their energy use, gather and
manage data all in view toreducing cost through greater efficiency and sustainability. This creates
awareness on the positive impact of energy savings and the business benefits they can bring.
11. Energy Preparedness and Business Continuity Plan:
This is a workshop designed to deal with specific FM leaders need to perform and proactively
manage risks associated with natural and man-made disasters through preparedness, mitigation,
response and recovery. The process of putting together a risk assessment plan, a disaster recovery
plan and a business continuity plan will be explored through an all-hands-on approach.
Participants will be required to come out of the workshop with a workable set of plans for their
organizations.
