1. Paul Andrews /IBMProjectHistory
RBC WealthManagement: WorkedwithRBC WealthManagementfor8 years, below are the highlights.
ProjectManager – IBM, 2006 - 2014
 Primaryfocal for all MAC and installationactivityasIBMwas the preferredvendor. Various
projectsincludingacquisitionintegrationsandPCandserverrollouts. Workedwithclientto
understandscope of installationwork,developpricing forbiddingforinstallationwork, write
SOW and workwithin IBMfor contract. Schedule andattendpilotsitestoverifyprocess.
Developinstallationschedule. Write installationinstructions,whennecessary,scheduling, hold
weeklyconferencecallswithtechstodiscussscope andexpectations, verifyingtecharrival,
escalatingwhennecessary fornon-arrival,verifyingsuccessful completionof tasks. Senddaily
summaryof previousdayinstall activity,attendweeklymeetingswithclienttodiscussproject
status,manage openissuestill resolution. Create monthlybillingtoclient.
Best Buy Co., Inc.: WorkedwithBestBuy for 17 years,below are the highlights.
ProjectManager – IBM, 2009 - 2015
 2014/2015 – OvernightsupportforPOSupgrade andpinpadinstallation for1,100 sites.
Managed the installationactivityfor upto21 sitespernight, insuringthe storescouldopenfor
businessthe nextday. Trackinginstall activityandescalatingtoproperteamswhenissues
developed. Alertedprojectteamtoreoccurringissuesforresolution.
 2015 – Managedand trackedissuesandgo-backsforHolidayHealthChecksandseasonal
registerinstallation. Verifyingtecharrival,escalatingwhennecessary,contacttechswhen
workingdidn’tprogressatexpectedpace andresolve issues. Providestatus forpreviousday
activity.
 2013 – Serverfanupgrade. Broughtinto facilitate,withintwoweeks,the installationof an
additional faninIBMserversat880 BestBuy storesdue to overheatingandverifyingwith
networkservicesthatthe serveriswithinittemperature limits. Developedschedule and
engagedtechs. Provideddailystatusof previousdayactivity.
 2009/2012 – Holidayhealthchecks. Issuesmanagerandresolutionfocal,updatedstatusduring
dailyconference calls.
ProjectCoordinator– IBM, 1998 - 2004
 2004 – OvernightsupportforCustomerCentricity TrackingProject.
 2001/2002 – Customerkioskinstalls. Workedwithclienttounderstandscope,scheduledand
attendedpilotsforproof of concept,wrote installationinstructions. Scheduledtechsand
monitoredtheirarrival,escalatingwhennecessaryfornon-arrivals,verifiedcompletion.
Maintainedissue/resolutionlog,senddailystatusupdates.
 2000 – Managedstore supportfor MSN Rollout. Managedthe supportteamfor the register
applicationforsellingMSN.
 1998/1999 – IssuesownerforPOSupgrade. OwnedissuesderivedfromPOSupgrade,including
cabling,asBest BuyswitchedtoIBM POSsystem. Facedclientdailytoreview issuesfrom
previousnightandschedule techstoresolve. Providedailyandweeklyreportsonissuesadded
and closed.

2. Kohl’sDepartment Stores: WorkedwithKohl’sovera9-year period,beloware the highlights.
ProjectManager – IBM, 2004 - 2013
 2004/2005 – Kohl’sPOSupgrade. Managedtwodistinctareasof the project - new storesand
remodelsalongwithmanagingthe PMO. Verifiedequipmentordermatchedstore spec,
verifyingequipmenton-site. Schedulingtechsforinstallation,escalatingwhennecessary for
non-arrival,replenisheddedicatedtravelingteamleadtechswithsupplies. Issuesownerand
resolutionmanagement,providingdailyissuesandresolutionstatus. Heldweeklyconference
callsfor techsto understandscope andexpectations. Managedand directedtwoPMO
contractors.
 2005/2013 – Bi-yearlyseasonalregisterinstallation/de-installation. Verifiedequipmentarrival,
scheduledtechs,escalatingwhennecessaryfornon-arrivals,verifyingcompletionof work,
managingissuesthroughresolution. Provide dailystatusreports.
Hy-Vee,Inc.: WorkedwithHy-Vee overa12-year period,below are the highlights.
ProjectManager – IBM, 2006 - 2013
 2006/2014 POS upgrades. Workwithclienttounderstandscope changes. Developinstall
schedule,write/update installationinstructions,schedule techs,escalatingwhennecessaryfor
non-arrivals,contactingstore managerwithinstall date. Provide 1stlevel supportfortechnical
issues,verifycompletionof work,issue/resolutionmanagement,provide dailystatusof
installationstatusandissuesstatus.
 2001/2005 ProvidedSaturday HelpDeskcoverage forstores. Openandassignticketsforissue
resolution,escalatingtoHy-Vee teammemberswhennecessary.
Safeway,Inc.: WorkedwithSafewayovera2-yearperiod,below are the highlights.
ProjectManager – IBM, 2014 - 2015
 2014/2015 – Overnightmanagementof install activityof servers,routersandaccesspoints.
Managed overnightconference call sharedwithSafewayprojectmanagerandoff-shoreSafeway
support. TrackedissuesandengagedSafewayteammembers orvendorsforissues resolution.
Made decisionforstore cancelationorrevertingbacktoprevioussystemdue tomissing
equipmentandhardware orcable issues.
Sears Holdings,Inc.: WorkedwithSearsovera 11-yearperiod,below are the highlights.
ProjectManager – IBM, 2004 - 2014
 2004/2005 – POSupgrade. Scheduledtechsandmonitoredtheirarrival,escalating when
necessaryfornon-arrivals,contactpointfortechstounderstandscope andreceive instructions.
Managed the PMO, owningissuesandmanagingthroughresolution,provideddailystatus
update.
 2005/2014 – Focal fororderingregisterperipherals,maintainedorderlogandpasseditto
integrationcenterforfulfillment. Bill clientmonthlyforpurchases.

3. Charlotte Russe, Inc.: WorkedwithCharlotte Russe for 1 year,below are the highlights.
ProjectManager – IBM, 2012
 POSupgrade. Attendedpilotforprocessverification,wrote instructionmanual forinstall,
scheduledtechs,escalatingwhennecessaryfornon-arrivals,ranweeklyconference callsfor
techsfor scope reviewandexpectations. Providedovernight1st
level techsupportandowned
issues/resolutionlog. Provideddailystatusreportof previousnightinstalls.
Target Stores, Inc.: WorkedwithTarget fora 7-yearperiod,below the highlights.
ProjectCoordinator– IBM, 2000 - 2006
 2000/2001 – FoodAvenue POSupgrade. Scheduletechsandtrack arrivals,escalatingwhen
necessaryfornon-arrivals. Ownedissue/resolutionlog,provideddailystatusforpriornight
installs. ManagedPMOoffice.
 2000/2006 – Focal fororderingadditional registersandperipherals,maintainedorderlogand
passediton to integrationforfulfillment. Billedclientmonthlyforpurchases.
ITS, Inc.: WorkedwithITS for9 years,below are the highlights.
ProjectManager – IBM, 2006 - 2014
 Schedulinginstallsof ATM,monitoring techarrival,escalatingwhennecessaryfornon-arrivals,
verifyingcompletion. ReportissuestoITSand clientbilling.
US Bank: WorkedwithUS Bankfor 5 years,below are the highlights.
ProjectManager – IBM, 2006 - 2010
 ProvidedMACservices. Engagedclientforunderstandingof scope,schedule techs,monitor
theirarrival,escalatingwhennecessaryfornon-arrivals,verifycompletionof activities. Report
dailystatus,bill clientonmonthlybasis.