1. Patricia R. Rocha
2140 Kennedy Circle, McAllen TX 78501
956-280-2203
procha73@yahoo.com
OBJECTIVE
Currentmedical office specialiststudentseekingtosuccessfullycompletetrainingatBrightwood College.Iam
lackingthe two final moduleswhichconsistof 100 clockhours for hands-ontrainingata local medical facility.
I am interestedindoingthisat your facilityandwouldlike permissiontodo so. I am congenial,aprofessional
at relaying information, and familiar with the etiquette of working with protected health information. I
demonstrate organizational skillsandstrongprioritizingabilities,andattentivenesstodetail.
EDUCATION
BrightwoodCollege,McAllen,TX
Medical Office Specialist 08/2015 - 05/2016
Medical Office Specialist Traininq/Skills
Medical Terminology Coding- ICD-9 and ICD 10
CodingCertified AppointmentScheduling
Medical Records Billing
Telephone SkillsandEtiquette Basic HCPCS
Verificationof Insurances ElectronicMedical Records
Knowledgeof Insurances Claims, Denials and
Appeals
Paymentfollow upCalls Referrals
AdultLearningCenter,McAllen,TX
GED
PROFESSIONAL EXPERIENCE
Liberty Tax Watagua TX 01/2014 -04/2014
Tax Professional –Seasonal
 Preparedtax returnso Answeredphonecalls
 Performedinacall centerenvironment
 SchedulingappointmentsoCompiledpacketsand
documentationtocomplete tax returns
 Disbursedtax returnchecks
Super Target North Richland Hills TX 11/2013 - 01/2014
Team Member
o Maintained floors fully stocked o Managed and
documented inventory records o Completed data
entrytasksoAnsweredphonecallsoOrderedcharges

2. McAllen Medical Center, McAllen, TX 06/2011 – 09/2013
Inventory Clerk Coordinator
 Suppliedall unitswithnecessarymaterials/supplies
 Orderedsuppliesforwarehouse
 Managed charges
 Answeredphone inquiries
 Completeddataentrytasks
 Managed inventory
Penitas Income Tax Service, Penitas, TX
 CustomerService Representative
 Gatheredinformation/documentsto
prepare returns
 Data enteredW2's and demographics
 Answeredphone callsoAssistedwithIRS
questions o Filedandfaxeddocuments
o ScheduledappointmentsoCopied
documents
 Completeddataaudits
01/2012 -
04/2012
H&R Block, Arlington,TX
Office Manager
 o Managed employeesandworkflow oResponsible fora
highvolume of dataentryand record-keeping
01/2004 -
04/2010
Dr. SamirWahby MD PA - AdultandAdolescentPsychiatry,Arlington,TX
Medical Receptionist
 Scheduled/confirmed
appointments
 o Checkedpatientsin/out
 Verifiedinsurances
 Completeddataentrytasks
 o Documentedpatient
demographics
 o Pulledchartso Managed
collections
 o WorkedwithEMRs o Faxed,
filed,andcopiedasneeded
 o Closedoffice atthe endof
day
02/2003 -
11/2003
Dr. GilbertAragonFamilyHealthCenter,Irving,TX
12/1999 -
11/2002
Medical Receptionist
Dutiesat thisjobsite are identical tothose listedwhile employedwithDr.SamirWahby
McAllen Medical Center, McAllen, TX 01/1993 - 10/1999

3. Unit Secretary/Certified Nurse's Assistant - Med/Surgical Unit
 Responsible forperforminggeneral receptionistandclerical dutieswithinthe nursingunits
 o Assumedpatientclerical dutiesnecessarytoassistthe healthcare teamas theyprovided
patientcare
 o ScheduledappointmentsforinandoutpatientproceduresoWorkedcloselywithdoctors'
offices
 o Providedconsultations
 o Managed patientdischarge oManagedpre-operativechecklist
 o Transferredpatientstoother unitsorto otherfacilities
References
Available uponrequest