Fusion Solution

1. Business Process
Outsourcing

2. HELLO!
I am Parth Soni &
I am Rakshita Janjire
We are here for presenting
Working Structure Of BPO
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3. INTRODUCTION
▸ Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the
operations and responsibilities of a specific business process to a third-party service provider.
Originally, this was associated with manufacturing firms, such as Coca-Cola that outsourced large
segments of its supply chain.
▸ BPO is typically categorized into back office outsourcing, which includes internal business
functions such as human resources or finance and accounting, and front office outsourcing, which
includes customer-related services such as contact centre (customer care) services.
▸ BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is
contracted to a company's neighbouring (or nearby) country is called nearshore outsourcing.
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4. BENEFITS & THREATS
Benefits
The main advantage of any BPO is
cost reduction through
economies of large scale. By
outsourcing, a firm excels in core
activities by virtue of limited
focus; and by contracting out non
con core activities to expert and
specialized service providers.
Threats
Outsourcing of an information
system can cause security risks
both from a communication and
from a privacy perspective.
Also, it may result in resentment
in home countries in many
cases. Moreover, it only
develops the ‘doing skills’ rather
than ‘thinking skills’.
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GDP CONTRIBUTION OF BPO IN INDIA

6. “The way to get started
is to quit talking and
begin doing !!

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8. Fusion Solutions
27/3, Near Janjeerwala Square, New Palasia, Indore, Madhya Pradesh 452001
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9. Mission, Vision, and Values
are the core foundation of our success and commitment towards the excellence.
VISION
The vision is to transform
lives and deliver world-
class business solutions.
Values
▸ Innovation
▸ Collaboration
▸ Accountability
▸ Transparency
▸ Integrity
Mission
mission is to be a preferred
business partner, innovating
through our multi-domain
expertise in consulting, IT
services and virtual staffing
solutions. And to add value &
delight the lives we touch.
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10. About the Company
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Employees 300+
Paid up capital Rs156,000
Founder Madhukar
Dubey
Date of
incorporation
9 October, 2006
Head office Udaipur,
Rajasthan

11. Services
Merchant Cash Advance Services
Providing power(money) to the merchants and
retailers for taking loans against the sales,
by helping in administrative functions and
documentation.
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Pre sales Activities
Fusion employs great minds that utilize internet
research techniques to determine the marketing
needs of your organization.
Voice Support Services
Voice support encompasses a variety of
options for businesses of every size.
Client-facing support handles technical
and basic customers.
Accounting and Bookkeeping
Fusion handles the financial intricacies of
your growing business so you can focus on
core objectives, as you are a businessman
not a bookkeeper.
E-Commerce Support
Fusion customer service representatives
have acted as the backbone of growing
brands by helping their business digitalise.
Healthcare BPO
Removing the hassle of healthcare
administration and improving patient
satisfaction.

12. Recruitment Process Outsourcing
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Virtual Assistant

13. Other services..
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14. Work Planet
Fusion offers many careers for professionals who are
interested in joining strong teams, learning in a
dynamic environment and thriving on challenge.
Fusion provides an environment where people
leverage their skills, talents, experience, and interests
to grow professionally and build rewarding careers.
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•Trainee Associate / Associate
•Senior Associate
•HR Associate (Generalist)
•DotNet (.NET) + SQL Developers
•Android Mobile Developers
•IOS Mobile Developers
•PHP/MySQL Developers
•QA/QC Experts
•Web Designers (UI/UX)
•Tele-Caller/ Sales Executive
THE EXPERTS

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WEBSITE
https://www.fusionfirst.com

17. OFFICE LOCATION17
•Udaipur
•Indore

18. WHY ONLY FUSION?
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Talent pool of 300+ certified virtual assistants.
Magnificent security measures including end-to-encryption,
implementation of Cyberoam CR300iNG firewall and DMZ
zones to protect local and internal physical network.
Flexible working norms, allowing clients to discontinue the
contract by just giving 15 days prior notice.
Own blog to attract employees and customers.

19. Their Clients
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