1. RESEARCHPOSTER PRESENTATION DESIGN © 2011
www.PosterPresentations.com
INFORMATION SYSTEMS INTERNSHIP
Fiserv, Inc. is a leader in financial services technology.
Fiserv enables clients to achieve best-in-class results by
driving quality and innovation in payments, processing
services, risk and compliance, customer and channel
management, and business insights and optimization.
I did my Fall Internship with The Biller Solutions division
at Fiserv as a Project Coordinator Intern and worked
closely with 2 managers on 2 different projects.
One project involved coordinating the pre-deployment
and post-deployment testing of products for various
Billers. Excel spreadsheet, MS SharePoint, MS Project
and Clarity were primarily used.
The second project involved supervising the execution
of code migration deployments and Biller migration
from SEM(System Event Manager) to AutoSys.
INTRODUCTION
OBJECTIVE
1. Learnt the concept of playbook, CRQ # (change request
number) generated for each deployment, CAB (change
acceptance board) processes and VSS ( compiling process)
2. Followed the playbook for processing the flow of code
migration deployment. It is a key document which
contains all the necessary information required for
coordinating the code and migration deployments. IT
defines the sequence of steps to be followed in order to
have a successful deployment.
ACCOMPLISHMENTS & CONCLUSION
6. So far the transition has been challenging but we have
been able to achieve considerable success. By the end of
the year, the Project Management Team of Biller
Solutions would be able to reach a 90 day goal to setup a
product for our clients.
RELEVANT COURSEWORK
Agile Software Project Management (MIS 6360) :
Prepared the Project Map using MS Project 2013,
determined deadlines of activities involved, initiated
weekly follow-up meetings
Spreadsheet Modeling & Analytics (OPRE 6332) :
Math Functions, concept of Macros, Date Functions,
formatting, Charts, Reference Functions cam in handy
LEARNINGS
• Great learning experience and exposure to the
Financial Services Technology & Payment Gateways
• Hands-on experience with MS Project and SharePoint
• Worked extensively with excel to maintain the
progress of projects
• Got familiar with various environments involved in
product development, testing and launch.
• Project coordination & management was the key
highlight of the internship.
References:
http://mainstreet.fiserv.net/display/router.aspx
?docid=68283
ACKNOWLEDGEMENT & CONTACT
I appreciate and acknowledge the guidance of my
managers Robert Valliere, Vanessa Overton and Ilona
Giles and the Project Management Team for helping
me learn and make the most of my Internship at
Fiserv.
Name: Pallavi Verma
Zmail : pxv141730@utdallas.edu
UTD ID : 2021239333
• Operations Support for the Project Management
tool (Clarity)
• Coordinating between the Offshore Testing team
and the ADPs
• System maintenance and troubleshooting
• Reporting requests and maintenance
• Maintain existing and create new procedure guides
• Participation in project team meetings
• Learning the Financial software industry
• Prepare a Project Map for the Non-Prod Evolution
and restructuring of Client Testing Environment
• Track weekly activities and get updates from the
Team
Pallavi Verma
Project Coordinator Intern
3. Learnt the change process flow which includes the
following elements:
• Can only be submitted with a Change template that
has been approved by the Change Control
Management Team
• The tasks are well known, documented and proven
(repeatable)
• Authority is effectively given in advance (pre-
approval)
• The risk is usually low and always well understood
4. Because Standard changes are “pre-approved” and
repeatable changes they only require a peer review to
be completed prior to implementation
5. If there is a requirement for an additional groups
resource the lead time for submitting these changes is
the prior day before 3pm Eastern