Our purpose at The Starr Conspiracy is to humanize B2B brands. We believe that people buy business software and services as much with our hearts as with our heads. So we want to help our clients appeal to both, by discovering and communicating what makes them authentic and relatable to their most desirable buyer- on the most human level.
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The Starr Conspiracy Agency Resume
1. An introduction to The Starr Conspiracy
INTEGRATED BUSINESS-TO-
BUSINESS MARKETING
2. 2THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
We believe that people buy business
software and services as much with
our hearts as with our heads. So we
want to help our clients appeal to
both, by discovering and
communicating what makes them
authentic and relatable to their most
desirable buyer — on the most
human level.
OUR PURPOSE AT
THE STARR CONSPIRACY
IS TO HUMANIZE
B2B BRANDS.
3. 3THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
The Starr Conspiracy is an integrated1
business-to-business2
marketing3
agency.4
We partner exclusively with enterprise software and services companies
— especially in segments that are changing the world of work, from
talent and human capital management to project management and
fintech. You can see an honest and comprehensive list of our clients at
the end of this document.
4. 4THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
1
Integrated.
We strive to deliver all the marketing services
our clients need to hit their marketing and
sales goals under one roof, and to integrate
those services so that they build on each other
in support of our clients’ business strategy.
To that end, we offer content, creative,
advertising, digital marketing, software
development, media buying, public relations,
strategy, research, and sales consulting.
2
Business to business.
We don’t care about shampoo and cars.
Our clients change the world a little bit every
day with solutions that enhance the way
people work. That’s why we chose business
to business.
3
Marketing.
Marketing is different from advertising.
Advertising is mostly about campaigns and
media buys; it’s part of marketing. We do
those things — but we also partner with our
clients to focus on more strategic marketing
considerations like strategy, message, brand,
and promotion.
4
Agency.
An agency is more than a firm or a company,
because we are able to organize legal
and financial transactions among multiple
parties. For example, we are able to buy
media on your behalf or contract with third
parties when necessary. Labels like “firm” or
“company” don’t quite capture the depth of
our trust with clients.
5. 5THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
STRATEGY MESSAGE BRAND PROMOTION
Generally speaking, we drive outcomes in four areas:
6. 6THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
• Go-to-market Strategy
• Marketing Strategy
• Market Research
• Message Development
• Branding
• Web Design and Development
• Software Development
• Advertising
• Creative
• Digital Marketing
• Public Relations
• Analyst Relations
• Sales Consulting
• Merger and Acquisition Advisory Services
We offer the following services:
7. 7THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
Like any professional services shop (and especially
agencies), our ability to deliver excellent outcomes
depends entirely upon our ability to attract great talent,
keep people around, and organize them into effective
teams. As you’ll learn later in this document (when
reading about The Inner Ring), we’re pretty good at
attracting and retaining great people — and we have a
great operating system for getting great work done
efficiently. But for now, let’s just look at how our delivery
teams are organized (excluding operations, business
development, and internal management roles).
58 TEAM MEMBERS
in San Francisco and Fort Worth (with a few of
them in outposts like Athens, Greece; New York
City; and Portland, Oregon), including:
• 12 strategists
• 8 researchers
• 7 writers
• 6 creatives
• 6 digital marketers
• 4 developers
• 3 PR/AR pros
And growing!
8. 8THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
Industry Expertise.
You shouldn’t have to pay an agency to
learn your business. We built The Starr
Conspiracy on a foundation of strategy
and research. We set the bar at knowing
at least as much about your industry as
you do. But we try to be above the bar
by knowing more. Our ramp-up time is
measured in days, not months or years.
Agile.
We are Agile with a capital “A.” I’m
not using Agile as a fancy way to say
quick, flexible, and responsive. Of
course we are all of those things. But
unlike most every other agency in
the world, we run on an Agile client
delivery system. We create road
maps collaboratively with our clients.
We work in epics, stories, and sprints.
We run a kanban. We’re that kind
of Agile. And you’ve probably never
experienced anything like it.
The Inner Ring.
The reason we can deliver on industry
expertise and implement a delivery system
as sophisticated as Agile is because we
keep great people around long enough
to reach their full potential. The Inner
Ring is the group of team members who
have been with The Starr Conspiracy for
five years or longer. Some people in The
Inner Ring have been with us for 15 years.
But here’s the kicker: Out of 58 total team
members, 20 people are in The Inner Ring.
That kind of people retention is unheard of
in the agency world.
I probably can’t tell you why you should choose to work with The Starr Conspiracy. But I can tell you
why other people have. Here are three things that other people most frequently say make us unique:
9. 9THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107 9THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
WE BUILD ALL
PROJECTS AROUND
OUR PROVEN
PROCESS —
THE HONEYCOMB.
STRATEGY
RESEARCH
CREATION
VALIDATION
ACTIVATION
MEASUREMENT
HONEYCOMB
10. 10THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
The Honeycomb emphasizes six phases of execution:
Strategy — defining the purpose of the project, the desired outcome, and how to attain it
Research — gathering information that will help us create the best work with the highest probability of success
Creation — doing the direct work that results in a finished product
Validation — making sure we hit the mark by seeking feedback from appropriate audiences
Activation — defining and implementing strategies that make the work stick
Measurement — evaluating the success of our work against the stated strategy and goals
1.
2.
3.
4.
5.
6.
People sometimes ask how much time we spend in each stage for each project. We strive for balance, because neglecting any of the six phases
weakens the outcome considerably. So we try and spend about 15 to 20 percent of our time in each phase. Sometimes people really want us to
focus most of our time on creation, and completely ignore some phases — especially research and activation. We don’t recommend it.
11. 11THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
But we understand that people won’t know how
good we are until we’re working together. We
don’t want long termination periods or annual
contracts to get in the way of people taking a
chance on us. So here is our guarantee: You can
terminate our relationship without cause and with
no notice anytime you want. In other words, fire
us at any time, for any reason, and we’re done.
WE THINK WE’RE
PRETTY GOOD.
12. 12THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
WHAT OUR CLIENTS SAY …
“The Starr Conspiracy provides
innovative ideas, industry expertise,
flexibility, and works as a true partner
focused on delivering the best
product and results possible.”
“The Starr Conspiracy really wants to
help us address the challenges our
business is facing, not just a focus on
‘doing what you paid for,’ but more of
a focus on helping us understand how
we can improve our business.”
“Today’s marketing tech stack is
expanding in both complexity and
variety. The Starr Conspiracy helps
keep my business on top of what’s
out there, what it does, and what the
practical application is. I don’t see
them as a vendor, but a consultative
partner vested in my success. In short,
The Starr Conspiracy makes my job
easier.”
“The Starr Conspiracy is integral to
our content strategy — and the team
never disappoints. Their team keeps
us on track, anticipates our needs, and
is always generally looking out for us.”
“The Starr Conspiracy doesn’t just
do what we ask — the team always
seems to be asking themselves how
they can do even more than we ask.
Working with the team is a genuine
pleasure.”
“The Starr Conspiracy gets my
industry, endlessly contributes value,
and really wants to partner with my
business for mutual success.”
“I’ve been very impressed with the
thoughtfulness, organization, and
speed demonstrated by The Starr
Conspiracy. The communication
is clear and quick, any schedule
changes are proactively shared well
in advance, and the accounts team is
always willing to jump in to help
out when we have questions.”
Net Promoter Score (NPS) = 54
14. 14THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
WHAT OUR EMPLOYEES SAY …
I appreciate the opportunity to be
heard, for the support of the client
delivery directors, and for everyone
working their asses off to both help
us hit our earned revenue goal and
simultaneously striving to make this
a great place to work. We have hard
work ahead, but there’s no better
team to face the challenge.”
“I love the focus on getting everyone
on board and ensuring people
understand all the components of
the agency. I see a lot of effort and
it’s beneficial to me as an individual
working here.”
“Change is hard sometimes, and we
as an agency are hard on ourselves
because we shoot for perfection
quickly. With that said, taking a breath
and reminding myself that I am lucky
to work here and wouldn’t want to be
anywhere else is super-important and
something I’ve been trying to do more
of. 500 GREAT JOBS!”
“OFFICE OLYMPICS!!!!!!!!!!!! We needed
that. As we grow, I think it becomes
even more important to take a step
back and rally as a company, not just
as departments. And thanks to the
partners for tolerating the trivia. It was
fun to learn some new stories.”
“I worked for a few big corporations
and sat through the quarterly
‘assemblies’ with about as much
interest as I have when getting all
my teeth pulled. I figured out pretty
quickly that these meant nothing to me
and were, in fact, not even designed
for me. It feels really good to go into a
‘quarterly meeting’ with a company I
care about and that cares about
me for once in my working career.”
Employee Net Promoter Score (eNPS) = 84
16. 16THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
WE WORK IN
TWO MODELS:
PROJECTS AND
SUBSCRIPTIONS.
Minimum project cost $5,000
Average project cost $45,000
Average project duration 3 months
Minimum monthly
subscription fee $11,000
Average monthly
subscription fee $25,000
Average voluntary duration
of subscription About 3 years
17. 17THESTARRCONSPIRACY.COM | 122 S. MAIN ST., FORT WORTH, TX 76104 | 461 2ND ST., SUITE 102 | SAN FRANCISCO, CA 94107
The Starr Conspiracy was founded in 1999 in Fort Worth, Texas. Since the very
beginning, we have focused exclusively on enterprise software and services
(though there’s a lot more of it now than there was back then). In 2013, we
opened our San Francisco office to get closer to our clients in the Bay Area. We
have 58 team members and they mostly work from our two physical locations.
However, we also have a few mostly virtual team members in outposts like
Athens, Greece; New York City; and Portland, Oregon. The Starr Conspiracy is still
managed by Bret Starr, the current CEO and founding partner.