SlideShare a Scribd company logo
RETURN ON
EMPATHY (ROE)
PUT PEOPLE FIRST AND THE
BOTTOM LINE TAKES CARE OF
ITSELF!
Sandy Lamb PMI Global / UK
08 MARCH 2023
2
What is Emotional
Intelligence?
3
Assessment Areas
 Self-Awareness
 Self-Regulation
 Social-Awareness
 Social-Regulation
4
Self-Awareness
Hiring Managers
Value EQ over IQ and
here’s WHY…
5
Self-Regulation
“No one can make you feel inferior
without your consent.”
– Eleanor Roosevelt
6
Social-
Awareness
(Empathy)
Talk Less, Listen More!
7
Social-Regulation
8
Mind Your
Ps and Qs
9
ROE ROI
10
Additional Resources
MHS EQi-2.0 and TTI Success Insights
EQ assessments
“Emotional Intelligence” and “Social
Intelligence” – Daniel Goleman
“The Go-Giver” by Bob Burg & John
David Mann
“Positive Intelligence”– by Shirzad
Chamine
CONNECTION
IS MY
SUPERPOWER
SANDY LAMB
CEO / OWNER
SLAMB@ALTITUDE-EXEC.COM
+1 – 240-566-2718

More Related Content

Similar to Sandy Lamb 'Return of Empathy (ROE)

Truth to power
Truth to powerTruth to power
Truth to power
Leo Bottary
 
M-9&10 S.Umapathi.ppt
M-9&10 S.Umapathi.pptM-9&10 S.Umapathi.ppt
M-9&10 S.Umapathi.ppt
JBOODHOO1
 
Measurement is Sexy - Wikibrands
Measurement is Sexy - WikibrandsMeasurement is Sexy - Wikibrands
Measurement is Sexy - Wikibrands
Sean Moffitt
 
Leadership & Emotional Intelligence: Two Sides of the Same Coin
Leadership & Emotional Intelligence: Two Sides of the Same CoinLeadership & Emotional Intelligence: Two Sides of the Same Coin
Leadership & Emotional Intelligence: Two Sides of the Same Coin
Ivo M Michalick Vasconcelos, PMP, PMI-SP, CPCC
 
3 Qualities of Successful Leaders - LEADERSHIP
3 Qualities of Successful Leaders - LEADERSHIP3 Qualities of Successful Leaders - LEADERSHIP
3 Qualities of Successful Leaders - LEADERSHIP
Swarnava Chattopadhyay
 
Introduction to the Social Media Lifecycle - NCD Haarlem
Introduction to the Social Media Lifecycle - NCD HaarlemIntroduction to the Social Media Lifecycle - NCD Haarlem
Introduction to the Social Media Lifecycle - NCD Haarlem
Edwin Korver
 
EI/EQ_Why and How
EI/EQ_Why and HowEI/EQ_Why and How
EI/EQ_Why and How
Seda Maurer
 
RU EQ? Emotional Intelligence (EQ/EI)
RU EQ? Emotional Intelligence (EQ/EI)RU EQ? Emotional Intelligence (EQ/EI)
RU EQ? Emotional Intelligence (EQ/EI)
gotopaz
 
Practical and Impactful Leadership Communication: Skills to bring out the gre...
Practical and Impactful Leadership Communication: Skills to bring out the gre...Practical and Impactful Leadership Communication: Skills to bring out the gre...
Practical and Impactful Leadership Communication: Skills to bring out the gre...
Heidi Alexandra Pollard - CEO Mentor
 
Tools to Regulate Your Emotions 2018
Tools to Regulate Your Emotions 2018Tools to Regulate Your Emotions 2018
Tools to Regulate Your Emotions 2018
ADvisors Marketing Group
 
Arcelor mittal
Arcelor mittalArcelor mittal
Arcelor mittal
A1MITTAL
 
Management of Creativity
Management of CreativityManagement of Creativity
Management of Creativity
dancrean
 
People operations how emotional intelligence can help you scale companies gl...
People operations  how emotional intelligence can help you scale companies gl...People operations  how emotional intelligence can help you scale companies gl...
People operations how emotional intelligence can help you scale companies gl...
Customer Growth Advisors
 
Increase Your Emotional intelligence-Basics for Beginners
Increase Your Emotional intelligence-Basics for BeginnersIncrease Your Emotional intelligence-Basics for Beginners
Increase Your Emotional intelligence-Basics for Beginners
Joan Mullally
 
10 challenges of developing emotionally intelligent leadership
10 challenges of developing emotionally intelligent leadership10 challenges of developing emotionally intelligent leadership
10 challenges of developing emotionally intelligent leadership
The Dental Coaching Academy
 
5 Temptations of a CEO
5 Temptations of a CEO5 Temptations of a CEO
5 Temptations of a CEO
Rolf Crocker
 
EIA2019HK - Marketing ABC - Ross Kingland
EIA2019HK -  Marketing ABC - Ross KinglandEIA2019HK -  Marketing ABC - Ross Kingland
EIA2019HK - Marketing ABC - Ross Kingland
European Innovation Academy
 
How to win friends and influence people
How to win friends and influence peopleHow to win friends and influence people
How to win friends and influence people
Bryan Daly
 
Human potential assessment tool introduction description slideshow view
Human potential assessment tool   introduction  description slideshow viewHuman potential assessment tool   introduction  description slideshow view
Human potential assessment tool introduction description slideshow view
Markyvan
 
How to win friends and influence people
How to win friends and influence peopleHow to win friends and influence people
How to win friends and influence people
Bryan Daly
 

Similar to Sandy Lamb 'Return of Empathy (ROE) (20)

Truth to power
Truth to powerTruth to power
Truth to power
 
M-9&10 S.Umapathi.ppt
M-9&10 S.Umapathi.pptM-9&10 S.Umapathi.ppt
M-9&10 S.Umapathi.ppt
 
Measurement is Sexy - Wikibrands
Measurement is Sexy - WikibrandsMeasurement is Sexy - Wikibrands
Measurement is Sexy - Wikibrands
 
Leadership & Emotional Intelligence: Two Sides of the Same Coin
Leadership & Emotional Intelligence: Two Sides of the Same CoinLeadership & Emotional Intelligence: Two Sides of the Same Coin
Leadership & Emotional Intelligence: Two Sides of the Same Coin
 
3 Qualities of Successful Leaders - LEADERSHIP
3 Qualities of Successful Leaders - LEADERSHIP3 Qualities of Successful Leaders - LEADERSHIP
3 Qualities of Successful Leaders - LEADERSHIP
 
Introduction to the Social Media Lifecycle - NCD Haarlem
Introduction to the Social Media Lifecycle - NCD HaarlemIntroduction to the Social Media Lifecycle - NCD Haarlem
Introduction to the Social Media Lifecycle - NCD Haarlem
 
EI/EQ_Why and How
EI/EQ_Why and HowEI/EQ_Why and How
EI/EQ_Why and How
 
RU EQ? Emotional Intelligence (EQ/EI)
RU EQ? Emotional Intelligence (EQ/EI)RU EQ? Emotional Intelligence (EQ/EI)
RU EQ? Emotional Intelligence (EQ/EI)
 
Practical and Impactful Leadership Communication: Skills to bring out the gre...
Practical and Impactful Leadership Communication: Skills to bring out the gre...Practical and Impactful Leadership Communication: Skills to bring out the gre...
Practical and Impactful Leadership Communication: Skills to bring out the gre...
 
Tools to Regulate Your Emotions 2018
Tools to Regulate Your Emotions 2018Tools to Regulate Your Emotions 2018
Tools to Regulate Your Emotions 2018
 
Arcelor mittal
Arcelor mittalArcelor mittal
Arcelor mittal
 
Management of Creativity
Management of CreativityManagement of Creativity
Management of Creativity
 
People operations how emotional intelligence can help you scale companies gl...
People operations  how emotional intelligence can help you scale companies gl...People operations  how emotional intelligence can help you scale companies gl...
People operations how emotional intelligence can help you scale companies gl...
 
Increase Your Emotional intelligence-Basics for Beginners
Increase Your Emotional intelligence-Basics for BeginnersIncrease Your Emotional intelligence-Basics for Beginners
Increase Your Emotional intelligence-Basics for Beginners
 
10 challenges of developing emotionally intelligent leadership
10 challenges of developing emotionally intelligent leadership10 challenges of developing emotionally intelligent leadership
10 challenges of developing emotionally intelligent leadership
 
5 Temptations of a CEO
5 Temptations of a CEO5 Temptations of a CEO
5 Temptations of a CEO
 
EIA2019HK - Marketing ABC - Ross Kingland
EIA2019HK -  Marketing ABC - Ross KinglandEIA2019HK -  Marketing ABC - Ross Kingland
EIA2019HK - Marketing ABC - Ross Kingland
 
How to win friends and influence people
How to win friends and influence peopleHow to win friends and influence people
How to win friends and influence people
 
Human potential assessment tool introduction description slideshow view
Human potential assessment tool   introduction  description slideshow viewHuman potential assessment tool   introduction  description slideshow view
Human potential assessment tool introduction description slideshow view
 
How to win friends and influence people
How to win friends and influence peopleHow to win friends and influence people
How to win friends and influence people
 

More from PMIUKChapter

Learning Leadership Lessons from Rock’n’Roll
Learning Leadership Lessons from Rock’n’RollLearning Leadership Lessons from Rock’n’Roll
Learning Leadership Lessons from Rock’n’Roll
PMIUKChapter
 
Overview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentationOverview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentation
PMIUKChapter
 
The Tay Bridge Disaster presentation pdf
The Tay Bridge Disaster presentation pdfThe Tay Bridge Disaster presentation pdf
The Tay Bridge Disaster presentation pdf
PMIUKChapter
 
Innovation Basket webinar presentation 2024
Innovation Basket webinar presentation 2024Innovation Basket webinar presentation 2024
Innovation Basket webinar presentation 2024
PMIUKChapter
 
How Pencils and Scotch Tape Led to the Space Elevator - slides.pptx
How Pencils and Scotch Tape Led to the Space Elevator - slides.pptxHow Pencils and Scotch Tape Led to the Space Elevator - slides.pptx
How Pencils and Scotch Tape Led to the Space Elevator - slides.pptx
PMIUKChapter
 
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdf
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdfSupercharge Your Project Management Skills with CHATGPT practical - UK.pdf
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdf
PMIUKChapter
 
Doctoral Research Conference 2022.pdf
Doctoral Research Conference 2022.pdfDoctoral Research Conference 2022.pdf
Doctoral Research Conference 2022.pdf
PMIUKChapter
 
Leadership
LeadershipLeadership
Leadership
PMIUKChapter
 
PMI Generational Leadership Matrix.pdf
PMI Generational Leadership Matrix.pdfPMI Generational Leadership Matrix.pdf
PMI Generational Leadership Matrix.pdf
PMIUKChapter
 
NAVIGATING THE GRAY OF LEADING ACROSS THE GENERATIONS.pdf
NAVIGATING THE GRAY OF LEADING ACROSS THE GENERATIONS.pdfNAVIGATING THE GRAY OF LEADING ACROSS THE GENERATIONS.pdf
NAVIGATING THE GRAY OF LEADING ACROSS THE GENERATIONS.pdf
PMIUKChapter
 
Agile and Product Management Presentation by Pamela Schure
Agile and Product Management Presentation by Pamela SchureAgile and Product Management Presentation by Pamela Schure
Agile and Product Management Presentation by Pamela Schure
PMIUKChapter
 
Invisible to Invaluable Presentation.pptx
Invisible to Invaluable Presentation.pptxInvisible to Invaluable Presentation.pptx
Invisible to Invaluable Presentation.pptx
PMIUKChapter
 
Project Management Methodologies and Project Governance
Project Management Methodologies and Project GovernanceProject Management Methodologies and Project Governance
Project Management Methodologies and Project Governance
PMIUKChapter
 
Product Management Strategy and Product Governance
Product Management Strategy and Product GovernanceProduct Management Strategy and Product Governance
Product Management Strategy and Product Governance
PMIUKChapter
 
Stuart Thorp's Presntation.pptx
Stuart Thorp's Presntation.pptxStuart Thorp's Presntation.pptx
Stuart Thorp's Presntation.pptx
PMIUKChapter
 
Sam Baker's Presentation.pptx
Sam Baker's Presentation.pptxSam Baker's Presentation.pptx
Sam Baker's Presentation.pptx
PMIUKChapter
 
Playing Project Management PMI UK Chapter May 2023.pdf
Playing Project Management PMI UK Chapter May 2023.pdfPlaying Project Management PMI UK Chapter May 2023.pdf
Playing Project Management PMI UK Chapter May 2023.pdf
PMIUKChapter
 
Multi-level Network Governance for Chaotic Disaster Management Contexts by Br...
Multi-level Network Governance for Chaotic Disaster Management Contexts by Br...Multi-level Network Governance for Chaotic Disaster Management Contexts by Br...
Multi-level Network Governance for Chaotic Disaster Management Contexts by Br...
PMIUKChapter
 
Delivering Crisis Projects with Business Resilience by Serhiy Kovela, Sheila ...
Delivering Crisis Projects with Business Resilience by Serhiy Kovela, Sheila ...Delivering Crisis Projects with Business Resilience by Serhiy Kovela, Sheila ...
Delivering Crisis Projects with Business Resilience by Serhiy Kovela, Sheila ...
PMIUKChapter
 
Istanbul Earthquake Loss Assessment Studies by Himmet Karaman
Istanbul Earthquake Loss Assessment Studies by Himmet Karaman Istanbul Earthquake Loss Assessment Studies by Himmet Karaman
Istanbul Earthquake Loss Assessment Studies by Himmet Karaman
PMIUKChapter
 

More from PMIUKChapter (20)

Learning Leadership Lessons from Rock’n’Roll
Learning Leadership Lessons from Rock’n’RollLearning Leadership Lessons from Rock’n’Roll
Learning Leadership Lessons from Rock’n’Roll
 
Overview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentationOverview PMI Infinity - UK Chapter presentation
Overview PMI Infinity - UK Chapter presentation
 
The Tay Bridge Disaster presentation pdf
The Tay Bridge Disaster presentation pdfThe Tay Bridge Disaster presentation pdf
The Tay Bridge Disaster presentation pdf
 
Innovation Basket webinar presentation 2024
Innovation Basket webinar presentation 2024Innovation Basket webinar presentation 2024
Innovation Basket webinar presentation 2024
 
How Pencils and Scotch Tape Led to the Space Elevator - slides.pptx
How Pencils and Scotch Tape Led to the Space Elevator - slides.pptxHow Pencils and Scotch Tape Led to the Space Elevator - slides.pptx
How Pencils and Scotch Tape Led to the Space Elevator - slides.pptx
 
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdf
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdfSupercharge Your Project Management Skills with CHATGPT practical - UK.pdf
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdf
 
Doctoral Research Conference 2022.pdf
Doctoral Research Conference 2022.pdfDoctoral Research Conference 2022.pdf
Doctoral Research Conference 2022.pdf
 
Leadership
LeadershipLeadership
Leadership
 
PMI Generational Leadership Matrix.pdf
PMI Generational Leadership Matrix.pdfPMI Generational Leadership Matrix.pdf
PMI Generational Leadership Matrix.pdf
 
NAVIGATING THE GRAY OF LEADING ACROSS THE GENERATIONS.pdf
NAVIGATING THE GRAY OF LEADING ACROSS THE GENERATIONS.pdfNAVIGATING THE GRAY OF LEADING ACROSS THE GENERATIONS.pdf
NAVIGATING THE GRAY OF LEADING ACROSS THE GENERATIONS.pdf
 
Agile and Product Management Presentation by Pamela Schure
Agile and Product Management Presentation by Pamela SchureAgile and Product Management Presentation by Pamela Schure
Agile and Product Management Presentation by Pamela Schure
 
Invisible to Invaluable Presentation.pptx
Invisible to Invaluable Presentation.pptxInvisible to Invaluable Presentation.pptx
Invisible to Invaluable Presentation.pptx
 
Project Management Methodologies and Project Governance
Project Management Methodologies and Project GovernanceProject Management Methodologies and Project Governance
Project Management Methodologies and Project Governance
 
Product Management Strategy and Product Governance
Product Management Strategy and Product GovernanceProduct Management Strategy and Product Governance
Product Management Strategy and Product Governance
 
Stuart Thorp's Presntation.pptx
Stuart Thorp's Presntation.pptxStuart Thorp's Presntation.pptx
Stuart Thorp's Presntation.pptx
 
Sam Baker's Presentation.pptx
Sam Baker's Presentation.pptxSam Baker's Presentation.pptx
Sam Baker's Presentation.pptx
 
Playing Project Management PMI UK Chapter May 2023.pdf
Playing Project Management PMI UK Chapter May 2023.pdfPlaying Project Management PMI UK Chapter May 2023.pdf
Playing Project Management PMI UK Chapter May 2023.pdf
 
Multi-level Network Governance for Chaotic Disaster Management Contexts by Br...
Multi-level Network Governance for Chaotic Disaster Management Contexts by Br...Multi-level Network Governance for Chaotic Disaster Management Contexts by Br...
Multi-level Network Governance for Chaotic Disaster Management Contexts by Br...
 
Delivering Crisis Projects with Business Resilience by Serhiy Kovela, Sheila ...
Delivering Crisis Projects with Business Resilience by Serhiy Kovela, Sheila ...Delivering Crisis Projects with Business Resilience by Serhiy Kovela, Sheila ...
Delivering Crisis Projects with Business Resilience by Serhiy Kovela, Sheila ...
 
Istanbul Earthquake Loss Assessment Studies by Himmet Karaman
Istanbul Earthquake Loss Assessment Studies by Himmet Karaman Istanbul Earthquake Loss Assessment Studies by Himmet Karaman
Istanbul Earthquake Loss Assessment Studies by Himmet Karaman
 

Recently uploaded

Maximize Your Efficiency with This Comprehensive Project Management Platform ...
Maximize Your Efficiency with This Comprehensive Project Management Platform ...Maximize Your Efficiency with This Comprehensive Project Management Platform ...
Maximize Your Efficiency with This Comprehensive Project Management Platform ...
SOFTTECHHUB
 
Customer Relationship Managemenet’s Impact on Customer Satisfaction and Perfo...
Customer Relationship Managemenet’s Impact on Customer Satisfaction and Perfo...Customer Relationship Managemenet’s Impact on Customer Satisfaction and Perfo...
Customer Relationship Managemenet’s Impact on Customer Satisfaction and Perfo...
Istanbul Beykent University (İstanbul Beykent Üniversitesi)
 
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...
LinghuaKong2
 
Corporate innovation with Startups made simple with Pitchworks VC Studio
Corporate innovation with Startups made simple with Pitchworks VC StudioCorporate innovation with Startups made simple with Pitchworks VC Studio
Corporate innovation with Startups made simple with Pitchworks VC Studio
Gokul Rangarajan
 
一比一原版(philau毕业证书)美国费城大学毕业证如何办理
一比一原版(philau毕业证书)美国费城大学毕业证如何办理一比一原版(philau毕业证书)美国费城大学毕业证如何办理
一比一原版(philau毕业证书)美国费城大学毕业证如何办理
nozaxy
 
Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024
Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024
Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024
Neal Elbaum
 

Recently uploaded (6)

Maximize Your Efficiency with This Comprehensive Project Management Platform ...
Maximize Your Efficiency with This Comprehensive Project Management Platform ...Maximize Your Efficiency with This Comprehensive Project Management Platform ...
Maximize Your Efficiency with This Comprehensive Project Management Platform ...
 
Customer Relationship Managemenet’s Impact on Customer Satisfaction and Perfo...
Customer Relationship Managemenet’s Impact on Customer Satisfaction and Perfo...Customer Relationship Managemenet’s Impact on Customer Satisfaction and Perfo...
Customer Relationship Managemenet’s Impact on Customer Satisfaction and Perfo...
 
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...
m249-saw PMI To familiarize the soldier with the M249 Squad Automatic Weapon ...
 
Corporate innovation with Startups made simple with Pitchworks VC Studio
Corporate innovation with Startups made simple with Pitchworks VC StudioCorporate innovation with Startups made simple with Pitchworks VC Studio
Corporate innovation with Startups made simple with Pitchworks VC Studio
 
一比一原版(philau毕业证书)美国费城大学毕业证如何办理
一比一原版(philau毕业证书)美国费城大学毕业证如何办理一比一原版(philau毕业证书)美国费城大学毕业证如何办理
一比一原版(philau毕业证书)美国费城大学毕业证如何办理
 
Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024
Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024
Neal Elbaum Shares Top 5 Trends Shaping the Logistics Industry in 2024
 

Sandy Lamb 'Return of Empathy (ROE)

Editor's Notes

  1. 2
  2. Natural tendency with EQ is to FIX OTHERS. But we need to look internally first. That is why the areas of EI are listed in order, starting with intrapersonal and then moving on to intrapersonal. Each area builds on the next, but it all starts with awareness! Intrapersonal – WHO I AM First 3 Interpersonal – WHAT I DO Last 2 Difference between EQ and IQ Research by EQ provider TalentSmart shows that emotional intelligence is the strongest predictor of performance. Hiring managers have taken notice: 71 percent of employers surveyed by CareerBuilder said they value EQ over IQ, reporting that employees with high emotional intelligence are more likely to stay calm under pressure, resolve conflict effectively, and respond to co-workers with empathy. While there is no known connection between IQ and EQ; what sets them apart is that EQ is a flexible set of skills that can be acquired and with practice and improved over time.
  3. Return on Investment vs. Return on Empathy When things aren’t going as planned, we tend to go straight to results (pointy end) rather than starting with our behaviors that ultimately drive them. “My job would get so much easier if my employees would simply do their jobs and meet corporate expectations.” This is about the organization, but rarely is it about the individual taking accountability for their own actions. I’m asking you to step back and consider that in order to have something like happiness, joy or profits, it starts with BEING. Our values, beliefs and attitudes shape how we show up every day, which in turn drive our actions and ultimately the outcomes we visibly see. It is your responsibility as the leader to truly want their team to BE happy in order to create the right environment where exploration and discovery with the employees can occur. HUMAN to HUMAN, not BOSS to SUBORDINATE Rather than measure KPIs like profit, sales, net worth, etc. what if we were to focus on the PEOPLE FIRST? How do we keep them informed, interested and inspired?