The webinar delivers information regarding ISO 9001 Internal audit process. It provides the guidelines and requirements to develop and conduct such process and highlights the importance of ISO 9001 internal audit. Main points covered: • Benefits of ISO 9001 internal audit • Requirements for conducting and ISO 9001 internal audit • Requirements for developing an internal audit program Presenter: Gregory Peckford is the Founder of QCA Online - a quality management training and consulting provider, and the author of Mastering ISO 9001: 2015 "A Step-By-Step Guide to The World's Most Popular Management Standard”. Link of the webinar published on YouTube: https://youtu.be/18Fua7om8OA

2. CONDUCTING
INTERNAL AUDITS
ISO 9001:2015
INTERNAL AUDITS

3. ISO 9001:2015 - INTERNAL AUDIT
QCAONLINE.COM
ABOUT ME (GREG
PECKFORD)
▸ Former Avionics Engineer
▸ Manager, Corporate Quality/Health, Safety &
Environment
▸ Author - Mastering ISO 9001:2015 - A Step-By-
Step Guide To The World’s Most Popular
Management Standard
▸ Founder - QCA Online

4. ISO 9001:2015 - INTERNAL AUDIT
QCAONLINE.COM
QCAONLINE.COM
Mastering ISO 9001:2015
Training Program
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Book

5. ISO 9001:2015 - INTERNAL AUDIT
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WHAT WE WILL LEARN
▸Benefits of ISO 9001 Internal Audit
▸Requirements for conducting an ISO 9001 Internal Audit
▸Requirements for developing an Internal Audit Program

6. ISO 9001:2015 - INTERNAL AUDIT
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BENEFITS OF ISO 9001
INTERNAL AUDIT
▸ Gap, deficiency and waste analysis
▸ Improvement opportunities
▸ Learning and sharing Lessons
▸ Cross functional communication and awareness
▸ Employee/Management Feedback
▸ Training opportunity

7. ISO 9001:2015 - INTERNAL AUDIT
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AUDIT
A systematic, independent and documented process for obtaining audit evidence
[records, statements of fact or other information which are relevant and verifiable]
and evaluating it objectively to determine the extent to which criteria [set of policies,
procedures or requirements] are fulfilled.
Practice = Policy, Process and Procedure

8. ISO 9001:2015 - INTERNAL AUDIT
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AUDITS
▸ Look for improvement and best practice as well
▸ Non confrontational and non-adversarial
▸ Formal
▸ Planned
▸ Organized
▸ Impartial and objective
▸ Follow agreed Scope
▸ Factual

9. ISO 9001:2015 - INTERNAL AUDIT
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ISO 19011:2011
‣ ISO 19011:2011 - Guideline for auditing management systems

10. ISO 9001:2015 - INTERNAL AUDIT
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9.2.1: INTERNAL AUDIT
▸ Organizations must conduct internal audits at
planned intervals.
▸ Internal audits provide information that the QMS
conforms to:
▸ The organizations own requirements for its
QMS
▸ The requirements of the ISO 9001 Standard
▸ Internal audits confirm the QMS is effectively
implemented and maintained.

11. INTERNAL AUDIT
PROGRAM
ISO 9001:2015
INTERNAL AUDITS

12. ISO 9001:2015 - INTERNAL AUDIT
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9.2.2: INTERNAL AUDIT
▸ Frequency
▸ Methods
▸ Responsibilities
▸ Planning requirements
▸ Reporting
The organizations audit program must includes:

13. ISO 9001:2015 - INTERNAL AUDIT
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9.2.2 INTERNAL AUDIT
▸The importance of the processes
concerned.
▸Changes affecting the organization.
▸The results of previous audits.
The organization must also consider:

14. ISO 9001:2015 - INTERNAL AUDIT
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AUDIT CRITERIA
Set of policies, procedures or requirements used as a reference against which audit
evidence is compared
Audit Criteria = Policy, Process and Procedure

15. ISO 9001:2015 - INTERNAL AUDIT
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9.2.2 INTERNAL AUDIT
▸Define the audit criteria and scope for each audit.
▸Select auditors and conduct audits to ensure objectivity and impartiality.
▸Ensure that audit results are reported to relevant management.
▸Take appropriate correction and corrective actions without undue delay.
▸Retain documented information as evidence
When developing the audit program the organization shall:

16. ISO 9001:2015 - INTERNAL AUDIT
QCAONLINE.COM
QCAONLINE.COM
Mastering ISO 9001:2015
Training Program
+
Book