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Rethinking Monitoring In The Era of IT-Ops-as-a-Service


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IT Operations as a Service, a framework that enables IT teams to transform into service providers for their business groups.

With IT Operations as a Service, enterprises can manage twice the IT elements with a platform-centric approach. Transform into a service provider for scalable operations, centralized governance, and service-level accountability.

In this webinar, we talk about what works best in an IT-ops-as-a-service environment and how enterprises can benefit from this emerging approach.

You can read more about Rethinking Monitoring in the Era of IT Operations as a Service on our blogpost -

To know more about OpsRamp visit us at

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Rethinking Monitoring In The Era of IT-Ops-as-a-Service

  1. 1. Live Webinar Rethinking Monitoring in the Era of IT-Ops-as-a-Service
  2. 2. The emergence of IT-ops-as-a-service OpsRamp webinar April 26, 2018 Nancy Gohring, senior analyst, app & infrastructure performance Development, DevOps and IT Ops Group @ngohring,
  3. 3. 4 The modern app is complex
  4. 4. 5Source:
  5. 5. 6 Source: 451 Research, Voice of the Enterprise: Cloud Transformation, Organizational Dynamics 2017 Which of the following best characterizes the layout of your IT technical teams? Mostly specialist/siloed technical disciplines (e.g., separate server, storage, networking teams). Developer and application teams are separate. 41.1% Mostly IT infrastructure generalists across disciplines. Developer and application teams are separate. 36.9% Mostly developer and application focused teams that also manage their own IT infrastructure (e.g. DevOps). 17.5% Other 4.4% n = 593
  6. 6. What is monitoring as a service? • Centrally managed monitoring systems • DevOps/development/ops teams use the monitoring tools without having to maintain them • Centralized expertise
  7. 7. Benefits • Each of those DevOps teams doesn’t have to have a person managing monitoring • Potential cost savings • Elevates value of IT • Potential around centralizing IT ops data
  8. 8. The ITOA 2.0 ecosystem Collection layer Central data repository Front end analytics
  9. 9. ITOA 2.0 Benefits • Enables high-level, company-wide dashboards • View of performance across all company apps • Insight into customer experience • Cloud spend across apps • Revenue from apps
  10. 10. That change can be painful “We actually tend to have specialists, which is a problem in and of itself…They’ve built their career around that special whatever that item is…I need to take someone who’s done AIX [Advanced Interactive eXecutive] for 15, 20, maybe 30 years, and I need to retrain them to get them to think about, ‘Okay, now, you’re going to not only switch to Linux, but you’re also going to switch to cloud.’…So the fact that we do have specialists and we’re trying to, in some cases, transform them into generalists even within their technology stack, it becomes a bit difficult. There’s a learning curve. Through attrition, we address that.” -1,000-9,999 employees, $10bn+, Finance, Mid-Level Management Source: 451 Research, Voice of the Enterprise: Cloud Transformation, Organizational Dynamics, Q2 2017
  11. 11. Recommendations Invest in IT team changes Involve end users in the process Avoid dictating Find champions and success stories Look for benefits to central data collection
  12. 12. Thank you! Nancy Gohring @ngohring Monitoring as a service is an opportunity to elevate the value of IT, drive better application performance and gain efficiencies.
  13. 13. Rethinking Monitoring in the Era of IT Operations as a Service
  14. 14. 15 There’s No Shortage of Buzz in the Monitoring World Cloud Migration  Infrastructure as Code Microservices  Observability (metrics, traces, logs) AI/ML  Intelligent Services, recommend, prevent, remediate
  15. 15. 16 The Complicated Path to “Full Stack Visibility” “Opportunity is emerging as providers explore ways to introduce the business world to the value in the data collected by monitoring tools.”
  16. 16. 17 It’s Even More Complex for IT Operations Management AIOps APM Config Mgmt CMPs ITIM Incident Mgmt IT Service Mgmt NPMD
  17. 17. 18 Services are currently redundant across lines of business. “Every business unit is now a software start up…”
  18. 18. “In an Increasingly Dynamic, Multi-Cloud World… Are you the first to know?
  19. 19. 20 The Solution: IT Operations as a Service A framework to become a service provider to the business
  20. 20. 21 IT Operations as a Service Requirements 1. Centrally managed and governed 2. Open to any outside integration 3. Contextually aligned across business silos 4. Hybrid-ready portfolio of offerings 5. Accessible to the technical and business user
  21. 21. 2222 1400+ CUSTOMERS 100+ PARTNERS LEADING INVESTORS The OpsRamp Platform: Powering IT Ops As a Service More Workloads. Less Work. “OpsRamp takes the chaos out of infrastructure.” VP of Infrastructure, Epsilon
  22. 22. 23 Less is More: Manage and Monitor Twice the IT Elements with a Platform-centric Approach
  23. 23. 24 IT Operations as a Service Platform Deliver Shared Services Across the Business Workloads: Cloud, On-Prem, Applications,Virtualization People/Processes: DevOps, Service Providers, Staff BU BU BU BU Policy Engine Dashboards Events/Alerts Service Maps Monitoring
  24. 24. 25 Get the Complete Picture and Drive Business Outcomes Workloads: Cloud, On-Prem, Applications,Virtualization People/Processes: DevOps, Service Providers, Staff BU BU BU BU Discovery Intelligence Optimization See everything, all in one place. Manage and monitor your services with insight Continuous innovation through automation
  25. 25. 26 Next Steps: Building a Plan to Get to IT Ops as a Service 1. Identify your primary use case(s) aligned to business outcomes 2. Do a tools audit and determine where to integrate vs. consolidate 3. Connect with us for an IT Ops Assessment – it typically starts with end-to- end Discovery HYBRID VISIBILITY CLOUD ACCELERATION SMART AUTOMATION UNIFIED SERVICE INTELLIGENCE AVAILABILITY DASHBOARDS COMPLIANCE CHECKS BUSINESS SERVICE MAPPING
  26. 26. THANK YOU