IT Operations as a Service, a framework that enables IT teams to transform into service providers for their business groups. With IT Operations as a Service, enterprises can manage twice the IT elements with a platform-centric approach. Transform into a service provider for scalable operations, centralized governance, and service-level accountability. In this webinar, we talk about what works best in an IT-ops-as-a-service environment and how enterprises can benefit from this emerging approach. You can read more about Rethinking Monitoring in the Era of IT Operations as a Service on our blogpost - http://blog.opsramp.com/monitoring-it-operations-as-a-service To know more about OpsRamp visit us at www.opsramp.com

1. Live Webinar
Rethinking Monitoring in the Era of IT-Ops-as-a-Service

2. The emergence of IT-ops-as-a-service
OpsRamp webinar
April 26, 2018
Nancy Gohring, senior analyst, app & infrastructure performance
Development, DevOps and IT Ops Group
@ngohring, Nancy_gohring@451research.com

4. 4
The modern app is complex

5. 5Source: Digitalgov.gov

6. 6
Source: 451 Research, Voice of the Enterprise: Cloud Transformation, Organizational Dynamics 2017
Which of the following best characterizes the layout of your IT technical
teams?
Mostly specialist/siloed technical
disciplines (e.g., separate server,
storage, networking teams).
Developer and application teams
are separate.
41.1%
Mostly IT infrastructure
generalists across disciplines.
Developer and application teams
are separate.
36.9%
Mostly developer and
application focused teams that
also manage their own IT
infrastructure (e.g. DevOps).
17.5%
Other
4.4%
n = 593

7. What is monitoring as a service?
• Centrally managed monitoring systems
• DevOps/development/ops teams use the
monitoring tools without having to maintain them
• Centralized expertise

8. Benefits
• Each of those DevOps teams doesn’t have to
have a person managing monitoring
• Potential cost savings
• Elevates value of IT
• Potential around centralizing IT ops data

9. The ITOA 2.0 ecosystem
Collection
layer
Central data
repository
Front end
analytics

10. ITOA 2.0 Benefits
• Enables high-level, company-wide dashboards
• View of performance across all company apps
• Insight into customer experience
• Cloud spend across apps
• Revenue from apps

11. That change can be painful
“We actually tend to have specialists, which is a problem
in and of itself…They’ve built their career around that special whatever that item is…I need to
take someone who’s done AIX [Advanced Interactive eXecutive] for 15, 20, maybe 30 years, and I need to
retrain them to get them to think about, ‘Okay, now, you’re going to not only switch to Linux, but you’re also
going to switch to cloud.’…So the fact that we do have specialists and we’re trying to, in some cases,
transform them into generalists even within their technology stack, it becomes a bit
difficult. There’s a learning curve. Through attrition, we
address that.”
-1,000-9,999 employees, $10bn+, Finance, Mid-Level Management
Source: 451 Research, Voice of the Enterprise: Cloud Transformation, Organizational Dynamics, Q2 2017

12. Recommendations
Invest in IT
team
changes
Involve
end users
in the
process
Avoid
dictating
Find
champions
and
success
stories
Look for
benefits to
central
data
collection

13. Thank you!
Nancy Gohring
@ngohring
nancy.gohring@451research.com
Monitoring as a service is an opportunity to elevate
the value of IT, drive better application performance
and gain efficiencies.

14. Rethinking Monitoring in the Era
of IT Operations as a Service

15. 15
There’s No Shortage of Buzz in the Monitoring World
Cloud Migration  Infrastructure as Code
Microservices  Observability (metrics, traces, logs)
AI/ML  Intelligent Services, recommend, prevent, remediate

16. 16
The Complicated Path to “Full Stack Visibility”
“Opportunity is emerging as
providers explore ways to introduce
the business world to the value in the
data collected by monitoring tools.”

17. 17
It’s Even More Complex for IT Operations Management
AIOps APM Config Mgmt CMPs
ITIM Incident Mgmt IT Service Mgmt NPMD

18. 18
Services are currently redundant across lines of business.
“Every business unit is now a software start up…”

19. “In an Increasingly Dynamic, Multi-Cloud World…
Are you the first to know?

20. 20
The Solution: IT Operations as a Service
A framework to become a service provider to the business

21. 21
IT Operations as a Service Requirements
1. Centrally managed and governed
2. Open to any outside integration
3. Contextually aligned across
business silos
4. Hybrid-ready portfolio of offerings
5. Accessible to the technical and
business user

22. 2222
1400+ CUSTOMERS 100+ PARTNERS LEADING INVESTORS
The OpsRamp Platform: Powering IT Ops As a Service
More Workloads. Less Work.
“OpsRamp takes the chaos out of
infrastructure.”
VP of Infrastructure, Epsilon

23. 23
Less is More: Manage and Monitor Twice the IT
Elements with a Platform-centric Approach

24. 24
IT Operations as a Service Platform
Deliver Shared Services Across the Business
Workloads: Cloud, On-Prem, Applications,Virtualization
People/Processes: DevOps,
Service Providers, Staff
BU BU BU BU
Policy Engine Dashboards Events/Alerts Service Maps Monitoring

25. 25
Get the Complete Picture and Drive Business Outcomes
Workloads: Cloud, On-Prem, Applications,Virtualization
People/Processes: DevOps,
Service Providers, Staff
BU BU BU BU
Discovery Intelligence Optimization
See everything, all
in one place.
Manage and monitor
your services with
insight
Continuous innovation
through automation

26. 26
Next Steps: Building a Plan to Get to IT Ops as a Service
1. Identify your primary use case(s) aligned to business outcomes
2. Do a tools audit and determine where to integrate vs. consolidate
3. Connect with us for an IT Ops Assessment – it typically starts with end-to-
end Discovery
HYBRID
VISIBILITY
CLOUD
ACCELERATION
SMART
AUTOMATION
UNIFIED SERVICE
INTELLIGENCE
AVAILABILITY DASHBOARDS COMPLIANCE CHECKS
www.OpsRamp.com
BUSINESS SERVICE MAPPING

27. THANK YOU