Health team collaboration pitch deck partner
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Health team collaboration pitch deck partner
- 1. Empower care teams to deliver the best possible care As a healthcare leader, you strive to: Patient safety: help keep patients safe through improved communication and collaboration Quality of care: get your clinicians the right information, at the right time Cost reduction: integrate fragmented workflows and improve patient data hand-off’s
- 2. Top of mind for healthcare leaders Care teams need to easily collaborate with the right information at the right time Improving hand-offs reduces readmission rates and improves cost management Integrated systems can improve patient safety and outcomes Earning and keeping patient trust is essential to our organization
- 3. Use Microsoft Teams to help empower care teams to deliver the best possible care Transform care team collaboration Clinicians can share the right information, at the right time, through encrypted messaging, voice and video calling, and meetings. Streamline organizational processes Patient hand-offs can be streamlined, and more informed diagnosis and treatment decisions can be made by accessing electronic health records. Connect everyone together Fragmented systems brought together into a single collaboration canvas that can be customized and extended to fit your needs and provide valuable insights. Provide enterprise-grade security and compliance A breach of data is a breach of trust, that’s why Microsoft Teams is backed by advanced security to help you meet or exceed regulatory compliance needs.
- 5. CHALLENGE: Care teams need to easily collaborate with the right information at the right time SOLUTION: Clinicians can share the right information, at the right time, through encrypted messaging, voice and video calling, and meetings
- 6. Consolidate your communication and help provide the right information at the right time Chat Share information in persistent channel conversations, 1:1 chat, and group chat with team members Meetings Participate through audio and video meetings, sharing notes and documents in real time with attendees Background blur Using background blur, clinicians can help blur the background located behind them during conversations 1555 1234 567 Calling Connect through integrated phone systems, calling plans, or direct routing video with anyone inside or outside your agency
- 7. Secure messaging capabilities to help enable your compliance Smart camera Capture images, annotate, and share on a secure and compliant platform Priority notifications Alert recipient to urgent messages with automatic notifications every 2 minutes up to 20 minutes Message delegation Delegate another recipient for messages when unavailable Federated messaging Chat with federated contacts in Microsoft Teams across other organizations
- 8. Enabling providers to meet with patients and remote clinicians Virtually engage with patients Through easy to join scheduled virtual visits, clinicians can use meetings capabilities like screen share, cloud recording, live captions, and more. Virtually engage with remote clinicians Easily bring in remote clinicians, like specialists for a consultation, or into the patient virtual visit, through scheduling and meetings capabilities. Consistent experience everywhere Meet across desktop, mobile and room devices, from your office, examination room, mobile care environment, and other locations.
- 9. “By using the care coordination solution, we easily sync with anyone involved in a patient’s care and maintain better insight into each patient. When we see this communication become seamless and in real time, it’s a great victory for our teams.” Dr. Divyang Joshi Medical Director and Medical Doctor in Internal Medicine Advocate Aurora Health Healthcare network improves collaboration with Microsoft care coordination
- 10. CHALLENGE: Improving hand-offs reduces readmission rates and improves cost management SOLUTION: Patient hand-offs can be streamlined, and more informed diagnosis and treatment decisions can be made by fostering collaboration and access to healthcare tools like electronic health records
- 11. Streamline hand-offs with EHR access Electronic health record access Connect Microsoft 365 extensible platform with the information you need from EHRs
- 12. Simplify administrative workflows Plan using Shifts Shifts empowers your care team to take control of their schedules and focus more on what matters most to get their jobs done
- 13. “As we move forward with our digital health transformation, we can say to our providers, we have a one-stop shop. It’s called Microsoft Teams.” Jennifer Grell MSN, RN, Director of Clinical Informatics and Training, St. Luke’s University Health Network Hospital transforms patient care with digital collaboration
- 14. CHALLENGE: Integrated systems can improve patient safety and outcomes SOLUTION: Fragmented systems are consolidated into a single collaboration canvas that can be customized and extended to fit your needs and provide valuable insights
- 15. Gain insights by consolidating and extending traditionally fragmented systems Take advantage of Office 365 apps Share, co-author, and edit centrally located files like Word, Excel, PowerPoint, OneNote, SharePoint, and more Integrate with chatbots & Planner Prioritize ideas through chatbot and Planner integration Discover insights from Power BI Measure impact of ideas and scale best practices
- 16. “ Northwell Health shortens hospital stays with better care team coordination Microsoft Teams and the NORA app built inside it are the only technologies I’ve ever used that have actually decreased my work. And they increase patient satisfaction and, in fact, improve safety. The speed at which we can access information and get lab results is truly revolutionary.” Mark Atlas Director Fellowship Training Program Division of Pediatric Hematology/Oncology and Stem Cell Transplantation Northwell Health
- 17. “ Provider strengthens cross- organizational collaboration We use Teams as a gateway to Office 365. It’s the digital heart that connects people to applications without having to worry whether they’re using Microsoft Word, SharePoint, OneDrive, or Excel.” Jon Burton Web and Digital Services Manager Berkshire Healthcare NHS Foundation Trust
- 18. CHALLENGE: Earning and keeping patient trust is essential to our organization SOLUTION: A breach of data is a breach of trust, that’s why Microsoft Teams is backed by advanced security to help meet or exceed regulatory compliance needs
- 19. Microsoft 365 can help give you peace of mind Data loss prevention Data loss prevention is a compliance feature of Microsoft 365 that is designed to help you prevent the intentional or accidental exposure of sensitive information Audit logs To efficiently respond to regulatory, litigation, and investigation data discovery requests, you can use built-in AI capabilities to find the most relevant data with corresponding audit logging e-Discovery Microsoft 365 can help identify sensitive information and define security and controls with integrated e-discovery, classification, labeling, and policy-based protection capabilities
- 20. Learn more about Microsoft 365 Read more through the e-Book Next steps Get started with Microsoft Teams
- 21. Learn more about Microsoft 365 Read more through the e-Book Next steps Get started with Microsoft Teams
Editor's Notes
- Today, clinicians come to work and endeavor to deliver the best care, despite the system. You as a hospital administrator want to turn on its head and make the system work for the clinicians. We know that your clinicians need to work together as a team to deliver safe, high quality, compassionate care for their patients. To do this, clinicians deserve a seamless technology experience with rapid access to information and the ability to communicate, collaborate, and intervene easily while safeguarding patient privacy. The right system can save you time and money as well as help improve patient outcomes Microsoft helps make it possible with an integrated platform Patients want to know that their care team is communicating effectively, and that everyone on the team can see the same information. Patients can become anxious and frustrated when care team members don’t have their information, and when it seems the healthcare team is not communicating efficiently or effectively about their care. Clinicians also want to spend less time trying to access information and battling administrative headaches, and more time communicating with and caring for patients. Microsoft has customizable solutions that empower healthcare team members. Disconnected systems can hold back your care teams and introduce risks. But Microsoft Teams, the hub for teamwork in Microsoft 365, displays disparate data sources and workflows for care team members across settings and specialties of the patient’s journey. Microsoft Teams is a hub where your multidisciplinary care teams can collaborate in a single place that keeps the patient at the center of everything they do. The Microsoft Teams app improves the ability for clinicians to hand-off information across the care team. This solution enables you to share the right information at the right time, minimizing context switching to help clinicians get the information they need to make quick, accurate decisions and interventions.
- We know there are many challenges that you face daily in healthcare. Your clinicians need the right patient information at the point of care. The hand-off of patient data can introduce a source of risk and liability, which can increase your readmission rates and drive up costs. Organizations that transfer and receive patient data need security and data governance solutions that effectively secure communication with the right parties to minimize data breach risks. Fragmented systems add complexity to the lives of your clinicians, who already fell burdened by clerical tasks and daily pressure. You also know that your patients’ trust is essential, and the reputational risk is enormous if you have a security breach or compliance violation.
- Microsoft 365 can help you cut through the clutter of your fragmented systems so you can spend more quality time with patients, and we can help in four main areas with Microsoft Teams. Microsoft Teams is a hub where your multidisciplinary care teams can collaborate in a single place that keeps the patient at the center of everything they do. The Microsoft Teams app improves the hand-off of information across the care team. This solution enables you to share the right information at the right time, minimizing context switching to help clinicians get the information they need to make quick, accurate decisions and interventions. Communicate Microsoft Teams provides easy access to patient information through multiple communication channels, including encrypted messaging, voice and video calling, and meetings. Clinicians can send encrypted messages to connect on patient health securely and limit the compliance risk of consumer chat applications. Now, your healthcare team can follow its understandable desire for quick, efficient communication—while helping conform to privacy and security rules. Collaborate Today, many clinicians note that their day is overwhelmed with clerical duties as a result of fragmented tools and systems. They often enter the same information multiple times, and it’s difficult to bring relevant information in one place. This results in clinicians feeling like they endeavor to deliver their best care in spite of the system. Microsoft Teams helps with this as it brings important services and tools together. Teams minimizes context and tool switching, giving clinicians time back to spend with patients delivering care. hand-offs are smoother and delivered with peace of mind. With Microsoft Teams, you can synchronize activities across multidisciplinary care teams with one place for messaging, video, voice, and screen sharing. Microsoft Teams provides access to more comprehensive information at the point of care so that the health care team can make diagnosis and treatment decisions. Customize and extend Microsoft Teams is the universal hub for teamwork that brings a variety of applications and tools together, allowing you to customize and extend your workspace to include information from other sources. Microsoft built Teams to be both a hub for teamwork as well as an extensible platform for services and tools that healthcare teams use daily to get work done efficiently and transparently. You can customize the workspace itself by pinning important files, applications, and dashboards at the top of each channel for easy reference. Microsoft Teams can be extended with templates, tabs, connectors, and bots to bring access to data and insights from clinical and line-of-business applications directly into the collaboration canvas. Work with confidence A breach of data is a breach of trust. Microsoft Teams can help you reduce your risk of being one headline away from explaining to angry patients why their most sensitive data was compromised. You can reduce the fear of the unplanned, unbudgeted expense of having to remediate a data breach, or worry about the reputational damage a data breach would cause. For providers, Microsoft Teams eases their worry about how confusing the rules governing security and privacy are, and their fear that they might inadvertently violate the law, when they really want to do is take care of patients. Microsoft Teams is built on the Microsoft 365 cloud to deliver state-of-the-art security and compliance capabilities. You get built-in security, compliance, and manageability features to help your clinicians communicate and collaborate— backed by advanced security to help customers meet or exceed regulatory compliance needs. Microsoft Teams enables them to be more productive with a single, secure location that brings together everything a team needs: chats, meetings, calls, files, and tools.
- [This is a product overview that you can show to customers to get them familiar with Microsoft Teams in healthcare scenarios] Activity: Healthcare professionals can get their notifications sorted in one place and attend to conversations and chats. They can also sort their notifications and alerts. Secure messaging (Chat): Often today clinicians may use unsanctioned, consumer chat apps to communicate just to get done the communication they need to do to get their job done. With Teams, clinicians can communicate on a secure platform, with our secure messaging capabilities, clinicians can have 1:1 or 1:many conversations, use the Teams Smart Camera to share images which store on the M365 cloud, and share urgent messages with priority notifications when they need information at the right time. Read receipts help track who’s seen the message. The look and feel is modern and familiar which eases the burden of onboarding. Meetings: In addition to communication, Microsoft Teams is a full meetings solution. Whether your clinicians are doing an ad-hoc 1:1 video call, all the way to a structured MDT meeting. Audio/Video, to screen share, to new AI capabilities like background blur, Teams meetings can work across your devices, from mobile, meeting room, workstation, and others. Calls: Teams is a full telephony calling platform, clinicians don’t have to go to a separate app to make a phone call, whether to a user in the organization or an external participant. Files: Teams is a hub for all healthcare professionals, clinical and administration and staff, a core part of collaboration is file sharing. Teams can be used to share files, like Excel and PPT, and enables real-time collaboration in the document. Customize and Extend: It’s important that Teams brings in your workflows and processes, thus Teams allows you to bring in your favorite Office 1P apps, your own LOB applications, as well as 3P healthcare tools, like the electronic health record system, enabling clinicians to collaborate around the full context of care in one place
- Microsoft Teams provides easy access to patient information through multiple communication channels, including encrypted messaging, voice and video calling, and meetings. Clinicians can send encrypted messages to connect on patient health securely and limit the compliance risk of consumer chat applications. Now, your healthcare team can follow its understandable desire for quick, efficient communication—without the worry of violating privacy and security rules. Microsoft Teams can help them get the right information, at the right time.
- Connect securely through chat With a constant need to make decisions on the spot and deliver the best results at point of care, many clinicians rely on standalone consumer chat tools to exchange sensitive patient information and images. In many cases, clinicians admit to doing so out of necessity. Consumer apps can be convenient for swift communication. There’s a conundrum that clinicians confront when electing consumer apps: Convenience and compliance often conflict with those apps. Such chat tools can create critical security and compliance risks. Hold meetings anywhere, any time Microsoft Teams offers a complete meeting solution that supports screen sharing, video, and audio conferencing, which enables your clinicians to meet from nearly anywhere. It gives them the most relevant information to support strong hand-offs across the healthcare team. Clinicians can use Microsoft Teams for different types of meetings—spontaneous, scheduled, huddles, and formal— with both internal and external health providers (including large one-on-many meetings). Microsoft Teams helps clinicians stay on top of their fast-paced operations and participate more effectively in the right meetings and workflows. They can access recordings with transcribed text that is indexed and searchable or translate meeting recordings with a simple click. Background blur Using background blur, clinicians can safeguard sensitive protected health information (PHI) located behind them during conversations. The backgrounds can instead be blurred out or personalized as a customized, professional background to appear behind you and your team during a call. Make calls across language and organizational hurdles Microsoft Teams provides dependable cloud-based business calling, and offers features you might expect like number porting, emergency calling, toll-free numbers, and flexible calling plans. Save the time and money that you would otherwise spend to install and maintain an on-premises telephony infrastructure. At the same time, benefit from business calling that supports key call management features such as hold, forward, transfer, auto attendant, voicemail, and call-quality reporting.
- Smart camera Pictures are the most common type of file shared by clinicians at the point of care. The smart camera feature in Microsoft Teams is built to help ensure that images used in patient care are not stored on the clinician’s local device image gallery. For example, a nurse can capture a photograph of a patient’s wound, sending it securely through Microsoft Teams to their primary care provider. Users can also annotate images and share them among coworkers. Priority notifications Clinicians are inundated by alerts, and it’s difficult for truly important messages to cut through that clutter. The priority notification feature in Microsoft Teams, designed specifically for healthcare, notifies the recipient of an urgent message by sending an alert every two minutes for a total of 20 minutes, or until the message is responded to. Read receipts can notify the team when a message is sent and read by the intended recipient. Attributes like prioritization, alerting, tracking, and read notifications help close communication loops, and ensure that clinicians won’t miss responding to any patient issues. Message delegation (In private preview) Message delegation is another essential feature for the modern healthcare industry. Clinicians don’t have the luxury of time, especially at the point of care. With message delegation, clinicians and staff can assign another recipient to receive their messages when they’re not available. It doesn’t matter if they are in surgery or with a patient, they can help ensure that their messages are getting to the right person. Federated messaging Clinicians can even chat with specialists from other hospitals and organizations (through guest access and federated messaging) across the globe in multiple languages. Chats are threaded, persistent, and contextual, allowing team members to get the full meaning of the conversation quickly, while documenting conversations for future reference.
- In-person doctor visits can be challenging, especially for patients with mobility issues, a compromised immune system, or living in areas with a shortage of clinicians or healthcare facilities. Video conferencing provides a way for clinicians to provide high-quality, personalized, and affordable consultations. Using the complete meetings platform in Microsoft Teams, combined with the new Bookings app in Teams, providers will be able to schedule, manage, and conduct virtual visits with patients, such as a surgery follow-up. Once a visit is scheduled within Teams, the patient receives a customized email with appointment details and a link where they can join the virtual appointment from their web browser or Teams mobile app. “It’s very easy to set up the virtual appointments. I can schedule an appointment. An email goes out to the parent with the appointment date and time,” says Judith Vincent, Specialist Nurse, Epilepsy Clinic at Calderdale and Huddersfield NHS foundation trust. The Bookings app will be available in Teams in the coming weeks. In addition, with the Microsoft Graph API, organizations can incorporate Teams meetings into their unique healthcare workflows. The API supports the integration of both scheduling and meeting-join links into existing healthcare applications like electronic health records systems. ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Meetings experience Once admitted, the provider and patient can engage in HD video conferencing and the clinician can use Teams meetings features like screen sharing, cloud recording, and more. See details on Teams meetings features in the Appendix. Consistent experiences everywhere On the go, at your desk, or in a conference room, bring together both internal and external audiences of all sizes via scheduled and ad-hoc meetings and calling Intelligent and inclusive Share content across devices and keep people in the loop throughout the meeting lifecycle, including those who may have missed the meeting Easy and secure to join and use Stay confident knowing that Office 365 is powering your meetings with enterprise-grade AV experiences, security, and compliance
- Learn more about this story: https://customers.microsoft.com/doclink/advocate-aurora-health-provider-microsoft-teams
- Today, many clinicians note that their day is overwhelmed with clerical duties as a result of fragmented tools and systems. They often enter the same information multiple times, and it’s difficult to bring relevant information in one place. This results in clinicians feeling like they endeavor to deliver their best care in spite of the system. Microsoft Teams helps with this as it brings important services and tools together. Teams minimizes context and tool switching, giving clinicians time back to spend with patients delivering care. Hand-offs are smoother and delivered with peace of mind. With Microsoft Teams, you can synchronize activities across multidisciplinary care teams with one place for messaging, video, voice, and screen sharing. Microsoft Teams supports diagnosis and treatment decisions being made by the care team by providing more comprehensive information at the point of care. With this integrated solution, clinicians on the go can access patient records, chat with other team members, and start a video meeting— without switching between applications. The whole care team—from specialist to nurse—can stay connected to deliver their best care at point of care. Health teams can make a profound impact on patient outcomes as they collaborate across the team and improve the quality of hand-offs.
- Integrate with EHRs The care coordination solution in Microsoft Teams includes an application that gives clinicians access to patient EHR information in different EHR systems, allowing team leaders to collaboratively manage groups of patients. This is a solution that can be easily deployed when working with a Microsoft partner. You can contact your Microsoft account team to learn more. Clinicians can query relevant patient medical information connected to underlying EHR systems deployed within a health organization. The combination supports key features like accessing current patient data from EHR systems, creating multiple patient lists within a single channel, and viewing/ sorting patient information using configurable columns.
- Plan using Shifts Shifts, the schedule management tool in Microsoft Teams, enables clinicians to easily plan, create, update, and share shift schedules. Health team members can easily review schedules, accept time-off requests, swap shifts, or offer shifts to others from their mobile devices—all in real time. Shifts empowers your care team to take control of their schedules and focus more on what matters most to get their jobs done.
- Learn more about this story: https://customers.microsoft.com/en-us/story/760506-stlukes-teams-chapter-healthprovider-m365
- Microsoft Teams is the universal hub for teamwork that brings a variety of applications and tools together, allowing you to customize and extend your workspace to include information from other sources. Microsoft built Teams to be both a hub for teamwork as well as an extensible platform for services and tools that healthcare teams use daily to get work done efficiently and transparently. You can customize the workspace itself by pinning important files, applications, and dashboards at the top of each channel for easy reference. Microsoft Teams can be extended with templates, tabs, connectors, and bots to bring data and insights from clinical and line-of-business applications directly into the collaboration canvas.
- Take advantage of Office 365 applications The deep Office 365 integration of Microsoft Teams enables today’s multigenerational care workforce to collaborate using applications they know and enjoy, including Microsoft Word, Excel, PowerPoint, OneNote, and SharePoint. Your healthcare teams can share, co-author, and edit centrally located files in these applications right in Microsoft Teams. For example, they can work on shared care plans across organizational boundaries. Your care team can take notes with OneNote, or access an integrated calendar from Outlook. Care teams can forward emails to Microsoft Teams for greater discussion, and they can receive meeting notifications to help ensure that the team doesn’t miss important messages. Microsoft Teams leverages the power and intelligence of the Microsoft Graph, connecting to a wealth of resources and relationships, through a single endpoint to generate valuable insights and intelligence. Microsoft Teams also includes Graph APIs for IT developers to organize and automate the Microsoft Teams experience. Integrate with chatbots, Planner, and Power BI With Microsoft Teams, integrating the applications your clinicians already use allows them to effectively leverage the tools they enjoy—and gives you access to the information you need in the right context. With bots, clinicians interact with information easily using natural language and automate everyday recurring tasks with Microsoft Flow. Interact with patient information from EHRs or other health applications using connectors, and automate workflows using Microsoft Planner. Organize project activities and plans while practicing initiatives, ideas from huddles, and small projects using Microsoft Planner. Discover insights from Power BI In addition, Power BI lets clinicians visualize metrics, measure the impact of ideas, and scale best practices. PowerApps allows them to enter and track data (care or safety metrics) from within Microsoft Teams. Using dashboards accessible within Microsoft Teams, you’ll identify quality-of-care issues (for example, when the patient infection rate is too high post-surgery), propose reasons it is occurring, and track metrics as measures are taken to resolve the issue.
- Video is available via customer story link below. Learn more about this story: https://aka.ms/Northwell_M365_Health.
- Learn more about this story: https://customers.microsoft.com/en-us/story/764851-berkshire-healthcare-nhs-foundation-trust-health-provider-teams
- Microsoft Teams can help you reduce your risk of being one headline away from explaining to angry patients why their most sensitive data was compromised. You can reduce the fear of the unplanned, unbudgeted expense of having to remediate a data breach, or worry about the reputational damage a data breach would cause. For providers, Microsoft Teams eases their worry about how confusing the rules governing security and privacy are, and their fear that they might inadvertently violate the law, when they really want to just take care of patients. Microsoft Teams is built on the Microsoft 365 cloud to deliver state-of-the-art security and compliance capabilities. You get built-in security, compliance, and manageability features to help your clinicians communicate and collaborate— backed by advanced security to help customers meet or exceed regulatory compliance needs. Microsoft Teams enables them to be more productive with a single, secure location that brings together everything a team needs: chats, meetings, calls, files, and tools. Microsoft 365 provides world-class security, including identity and access management and threat protection, to enable a health organization to secure data and PHI on the cloud. Clinicians can use any device to access and share the appropriate level of patient information securely. Microsoft verifies the identity of users accessing data and collaborating. This enables clinicians to securely access apps and data from mobile devices and shared workstations in hospital rooms or nursing stations. Identity and access management in Microsoft 365 help ensure only authorized individuals have access to apps and data for authorized uses.
- Set policies for communication. You can set policies to block and prevent sensitive information from being sent in private chats or channels, either inside or outside of the organization. Data Loss Prevention (DLP) in chats and conversations enables customers to detect, automatically protect, and screen for sensitive information in chats and channel conversations. By creating DLP policies, admins can help prevent sensitive information from unintentionally being shared or leaked. Microsoft Teams provides industry-leading security and compliance capabilities. From day one, the requirement has been for Teams to provide you with the same Office 365 capabilities that you’re used to and to build security, privacy, and trust directly into the service. With Microsoft Teams, customers benefit from the Microsoft 365 hyper-scale, enterprise-grade cloud. This includes: Support for key compliance standards including SOC 1, SOC 2, EU Model Clauses, HIPPA, GDPR, and more, and comes with built-in information protection including audit log search, eDiscovery and legal hold for channels, chats, and files. Discovery can be conducted by established enterprise policies, as a means to ensure regulatory or governmental compliance. Data Loss Prevention enables customers to detect, automatically protect, and screen for sensitive information in chats and channel conversations. By creating DLP policies, admins can help prevent sensitive information from unintentionally being shared or leaked—either inside or outside of the organization. Now generally available in Office 365 and Microsoft 365 plans that include Office 365 Advanced Compliance. Information barriers avoid conflicts of interest within your organization by limiting which individuals can communicate and collaborate in Microsoft Teams. This helps limit the disclosure of information by controlling communication between the holders of information and colleagues representing different interests, for example, in Firstline Worker scenarios. This is particularly helpful for organizations that need to adhere to Ethical Wall requirements and other related industry standards and regulations. Microsoft 365 can help identify sensitive information and define security and controls with integrated e-discovery, classification, labeling, and policy-based protection capabilities. Automatically classify, protect, and govern sensitive health data. Data classification and protection controls are integrated into Microsoft Office and other common apps, with one-click options that make it easy to label and classify data. Use over 80 predefined sensitive data types or create your own classification and labeling templates to help ensure information protection remains persistent and travels with the data. There are a range of protection actions you can apply to your sensitive data, and you can define policies to apply varying levels of protection to data based on its sensitivity. Both Azure and Office 365 have data encryption built into the service—for both data at rest and data in transit. You can adopt a multi-layered strategy to protect sensitive data. To protect individual files, for instance, you can apply rights-based permissions so that only intended recipients can access and view the information; enable policy tips that notify users of sensitive information in documents; automatically apply visual marking; and automatically retain, expire, or delete documents based on data governance policies defined by your organization. Data loss prevention To comply with business standards, industry regulations, and consumer expectations, organizations need to protect sensitive information and prevent its inadvertent disclosure. Data loss prevention (DLP) is a compliance feature of Microsoft 365 that is designed to help you prevent the intentional or accidental exposure of sensitive information— including financial data or PHI such as date of birth, member numbers, diagnoses, tests, documentation, or other health records—to unwanted parties outside your organization. Actionable intelligence with advanced e-discovery Legal and commercial disputes such as patient complaints, reimbursement, regulatory actions, and malpractice suits require the ability to retain and search relevant health and patient data. The Microsoft 365 e-Discovery and Data Subject Requests capability allows HCOs to quickly access information and reports, and comply with discovery or other data and documentation requests. You can find data across Exchange Online, SharePoint Online, OneDrive for Business (including Teams and Groups), and public folders. Data classification based on automatic analysis This means your data is identifiable and protected— regardless of where it’s stored or with whom it’s shared. Microsoft tools and services support information protection and governance, including Advanced Data Governance, Azure Information Protection Premium, Azure AD, and encryption capabilities such as BitLocker, dm-crypt, and Azure Key Vaults. Automatic classification: classify data based on automatic analysis (such as age, user, type, sensitive data, and user provided fingerprints). Intelligent policies: use recommendations based on machine learning and cloud intelligence. Data preservation: store sensitive data related to any legal matter, or commercial or regulatory dispute, by using InPlace Hold and Litigation Hold.