5. What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
6. Management Wisdom 6 mins.
1. In groups of 2, take 3 minutes to write down the most important pieces of
management wisdom that you have learnt (either from being a manager, or
from being managed).
example: Good managers involve their staff with decision making.
• Be prepared to share your results with the group.
7. What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
10. Manager’s Focus
Into Unit Into rest of the organization
Outside the organization
11. Manager’s Focus
Into Unit Into rest of the organization
Outside the organization
Manager’s Activities
Information People Action
Communicating Leading Doing
Controlling Linking Dealing
18. leadership is earned as well as learned, not granted
19. “What day is it,?" asked Pooh.
"It's today," squeaked Piglet.
"My favorite day," said Pooh.
20. Management is a practice
ART:
vision, creative
insights
management
as a practice
SCIENCE:
analysis, CRAFT:
systematic Experience,
evidence practical learning
22. What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
23. Discussion 5 mins.
1. Get a sheet from the facilitator.
2. Read the question to the group.
3. Explain to the group why you think this is an important question.
1. How is the activity it measures important to being a
manager?
2. What happens when a manager doesn’t do this well? What
if they do it well?
34. Self Evaluation
• Complete your assessment as if you were one
of your direct reports
• Consider- are there areas in which you would
be strongest? Weakest?
• Keep your results and compare them to that
of your team at your 6 month review.
35. What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
36. Group Discussion 5 mins.
1. Joe, one of your employees, is late for the 3rd time this week.
2. Consider- what is causing this performance gap?
3. Discuss- what are some of the things that might be affecting
this? What are the solutions that we might want to consider?
37. Group Discussion 5 mins.
1. Frank keeps wasting 20% too much food from their station.
Consider- what is causing this performance gap?
2. Discuss- what are some of the things that might be affecting
this? What are the solutions that we might want to consider?
38. Group Discussion 5 mins.
1. Sally, one of your employees, is yelling at the back of the house
cook, for the second time this month.
2. Consider- what is causing this performance gap?
3. Discuss- what are some of the things that might be affecting
this? What are the solutions that we might want to consider?
42. What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
44. Waste Basket Toss 10 mins.
1. Have one person be the ‘tosser’ (don’t worry!)
2. With your back to the waste basket, and without looking, throw
one ball at a time- trying to get the ball into the waste basket.
3. After each throw, one person can provide feedback to the tosser.
4. Rotate feedback to the next person for the rest of the throws.
5. Discuss- what type of feedback worked best? worse? Why?
45. Timely Stale
Specific General
Private Public
Objective Judgmental
Solicited Imposed
Realistic Impossible
Understood One way
Positive intent Negative intent
47. What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
48.
49. Tell Joe he stinks 10 mins.
1. Get into groups of 3. (or 4 depending...)
2. One partner be Joe. The other partner is Joe’s
manager. The other person is the observer.
3. Each person read their instruction sheet.
4. Using the instructions provided, Joe and his manager
will have a quick conversation to meet the overall
outcome. The observer will watch.
5. Discuss, then the observer will share the findings from
the exercise.
50. What you’ll learn
• Define the role of a manager
• Define the expectations for a manager at O&B
• Determine the root cause of performance issues
• Deliver effective feedback
• Coach employees for success
