1. CCM
Customer communications management (CCM)
is defined as the strategy to improve the creation,
delivery, storage and retrieval of outbound
communications, including those for marketing,
new product introductions, renewal notifications,
claims correspondence and documentation, and
bill and payment notifications. These interactions
can happen through a widespread range of media
and output, including documents, email, Short
Message Service (SMS) and Web pages. CCM
solutions support these objectives, providing
companies with an application to improve outbound
communications with their distributors, partners,
regulatory bodies and customers.
Gartner
2. SOLUTIONS PACKAGEES
Innovation &
Consulting
Architecture & Methods Solution Design &
Deployment
Agile & Industrial
Services
Design and
digitalization
Output
optimization
Business
Process
Management Digital Trust
Flow
Supervision
and Traceability
Output monitoring
(tracking, reporting,
specific portal, OK
proof…)
Process supervision
Testing industrialisation
GMC Automation
Docbridge Pilot
Dematerialisation
Archiving (Afnor Z42 013 –
ISO 19005-1)
DMS (ISO 15489)
Certifications
Electronic signatures
Timestamping (ISO 8601)
Legal value
ITESOFT Share/FreeMind
Alfresco
Document analysis
Support in the revision of
the communication plan
(editorial guidelines and
graphic charter)
Shared repositories and
solutions
Multi-format and multi-
channel design
Bdoc
Open Text Exstream
Harmonie Communication
Inspire Designer
KSL, StreamServe
Output management
Postage optimization
Document hub
Inspire (GMC)
Docbridge Pilot
Streamweaver
Harmonie Communication
Management of the B2C
and B2B Landline OSS
chain
Application development
Management of the
technical repository
Maintenance of business
processes (workflows)
ITESOFT W4 / Streamline
Oracle
Java
Unix
Onepoint’s fields of expertise
Exploration of potential areas of intervention