1. The document provides steps to troubleshoot network connectivity issues. It outlines checking the wired connection status and settings, verifying the TCP/IP address, disabling and re-enabling the LAN connection, and changing the LAN cable. 2. If issues persist, it recommends accessing the internet to use TeamViewer for remote support. The steps show how to connect to a wireless network, view the TeamViewer ID, and share that with a support partner for remote access. 3. Additional steps include checking wireless network properties and security settings, and adjusting settings if using Windows 7 to troubleshoot network issues.

1. 1
Troubleshooting Network connectivity issues
1. Check Wired Connection whether it’s disabled or not. If it’s
disable’s status just setup to connect.
START  Connect to  Show all connections
If connection is disable status, Right click on Local Area
Connection to active. If the problem still remain, refer to step 2
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2. 2
2. Check LAN internet (TCP/IP) address IP should be 172.29.127.111
Right click on Local Area connection and choose Properties
Click Internet Protocol and choose Propeties
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3. 3
3. If you already check the step 1 and 2 are correct but it’s still unable
to diagnose, now we set LAN connection as disable and re-active
again.
Please refer to the pictures and enter IP address Use the
following IP address and click on OK. If the problem still
remain, refer to step 3
START  Connect to  Show all connections
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4. 4
4. Please change another new LAN cable if you already do following
the above 3 ways.
†† You can check the Network connection status on the bottom right-corner as
lock .
Right click Local Area Connection and select disable
then click on Local Area connection and choose activity
Connection is correct Connection is fault
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5. 5
Right click on the Wireless Network Icon in the System tray
And then select View Available Wireless Networks
Choose a wireless network and click on connect
5. You should access internet to run Teamviewer for remote support
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6. 6
Enter wireless network key and click connect
After a slight delay you should see the following pop-up in your
system tray, you have successfully connected securely to the network
Open Teamviewer on desktop
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7. 7
In this area, you will find your TeamViewer ID and your
temporary password. You share this information with ECARTOOL
partner, we will be able to connect to your computer
START  Connect to  Show all connections
6. If your ID is not appear on the window but you have successfully
connected securely to the network.
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8. 8
Right click on Wireless Network Connection and choose Properties
Select Internet Protocol (TCP/IP) and click Properties
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9. 9
Ensure that Obtain an IP address automatically and then click OK
Wireless network will be work exactly
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10. 10
You should see the following pop-up in your system tray
then select connection to the network
Enter security key and click OK
7. If your system is Windows 7:
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11. 11
Open Teamviewer
In this area, you will find your TeamViewer ID and your
temporary password. You share this information with ECARTOOL
partner, we will be able to connect to your computer
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12. 12
Trouble shooting – WIS can’t work properly
Click on the SDnetControl Icon in the System tray
Select No connection and click OK
You have successfully change to ” No connection”,WIS , you can
check Workshop Information System during diagnosing.
When you change to LAN internet connection ( TCP/IP) address will be
changed, so you should re-setup LAN network connection IP Address.
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