1. Osmery Fermin Osmery.fermin@fandm.edu
306 West 112th Street Apt 6C, New York, NY 10026 Cell: (646) 881-2863
EDUCATION
Franklin & Marshall College, Lancaster, PA
Bachelor of Arts received May 2015
Major: Public Health (Biology Track)
Borough of Manhattan Community College, Albany, NY September 2009-June 2010
Science and Technology Entry Program (STEP) Internship
● Collaborated with nurse and professors to investigate science and health related research topics.
● Composed two public health projects which explored the effects of fast food versus homemade
food on the nutrient balance of the body and the process of food decomposition.
HONORS
Posse Foundation Full-Tuition Leadership Scholarship (2011-2015)
Franklin & Marshall College Dean’s List (2011-2015)
Posse Foundation Summer Leadership Award (2012, 2014)
HEALTH-RELATED EXPERIENCE
SPEAR Physical Therapy, New York, NY September 2015-Present
Front Desk Care Coordinator
● Coordinate the care and experience of every patient guided by the standards of Service, Passion,
Empathy, Accountability, Respect, Integrity, and Teamwork (SPEAR-IT) in high patient volume
clinic (Average of 170 patients treated per day).
● Managed the practice’s email, voicemails, Zocdoc, medical records request, and Fax in order to
respond to patients within the 24 hours of their first inquiry.
● Answered phone calls and resolved patient inquiries.
● Coordinated new patient appointments, created patient’s account, verified medical coverage,
and prepared grid for medical billing.
● Entered patient data with >97% accuracy rate.
● Greeted and checked in, collected patient’s responsibility, answered patient’s inquiry, and
guided patients through necessary paperwork at the time of the visit.
● Supervised, and trained newest care coordinators.
● Closed clinic, ensuring that the money collected for the day was balanced in all 3 batches.
● Provided constant feedback and revised patient care processes in order improve the quality of
patient satisfaction and experience.
Soho Medical Doctors (MD), New York, NY June 2015-September 2015
Patient Care Coordinator
● Managed practice’s email, and schedule ensuring quality customer service and satisfaction.
● Coordinated new patient appointments, verified medical coverage ensuring a positive and
efficient experience from the time of the first appointment inquiry until time of visit.
● Greeted and checked in, collected patient responsibility and guided patients through necessary
paperwork at the time of visit.
● Answered phone calls and resolved patient inquiries.
● Managed Doctor’s email, patient phone calls and called in for prescription refills.
● Provided feedback and revised customer service and patient care approach to increase patient
satisfaction.
Houston Department of Health and Human Services, Houston, TX May 2014-August 2014
Summer Intern
● Conducted bi-weekly community health education outreach in high risk areas.
● Coordinated and evaluated weekly Community Health Worker lessons on patient healthcare
navigation and health improvement activities.
● Shadowed patient healthcare navigation intakes, and follow up.
● Attended clinical chronic illness management training program and non-profit organizations’
community collaborative meetings on improving community health outcomes.

2. RESUME: Osmery Fermin page 2 of 2
Harlem United Community Aids Center, New York, NY June 2012-August 2012
Public Health Intern, Access to Care Department
● Conducted weekly community outreach in high risk areas throughout New York City.
● Reengaged clients into health care via a five-step process (3 phone calls and 2 home visits).
● Coordinated, facilitated and evaluated the outcome of Treatment Adherence evening groups.
● Shadowed individual client group follow up and new client intakes. Used information to decide
best program placement and support group for client.
● Attended clinical AIDS training program. Received Overdose Emergency Response certification.
ADDITIONAL EXPERIENCE
Franklin & Marshall College Admissions Office, Lancaster, PA January 2012-May 2015
Student Worker, Multicultural Recruitment Regional Dean
● Coordinate College Leadership Summit and Multicultural Overnight Diplomatic Experience for
prospective and accepted high-achieving students from underrepresented high schools.
● Supervise and evaluate other student workers and co-facilitate student worker meetings which
address scheduling of Multicultural programs, budgets, and work schedules.
● Prepare applications for the Dean which summarize candidate's’ academic and extracurricular
profile, and other highlights for presentation to the Admissions committee.
Viacom MTV Networks, New York, NY June 2013-August 2013
MTV Intern, Public Affairs Department
● Conducted online research to shape the company’s “Bias in sexual and mental health” campaign.
● Participated in weekly strategy meetings that focused on the department’s progress in developing
their mental and sexual health campaigns.
● Provided constructive feedback on department project ideas regarding celebrity participation in
philanthropy initiatives, the role of media in engaging audiences and ways which MTV could give
back to the community.
● Co-published pro-social public health articles on MTVact blog on topics such as mental health,
bullying and substance use.
Trinity After School Program, New York, NY September 2009-June 2011
Senior Counselor/ Tutor
● Supervised 15 students in K-8th grades during an afterschool program.
● Evaluated tutors, and co-facilitated weekly faculty meetings which addressed scheduling,
activities, inventory, grants, trips and other concerns pertaining to the afterschool program.
● Assisted students with homework assignments and other educational activities.
Trinity Summer Day Camp, New York, NY July 2009, 2010, 2011
Junior Counselor
● Supervised campers and led current event discussions, motivational talks and field trips.
● Recorded incidents and reported daily activities to the director.
LEADERSHIP & ACTIVITIES
Executive Board, Purposefully. Empowering. Adolescents. Redefining. Life., (P.E.A.R.L) (2012-2015)
Active Member, Sophisticated. Intelligent. Sisters. Teaching. Excellence .Responsibility. Success.,
(S.I.S.T.E.R.S.) – women’s campus empowerment group (2011-2015)
Co-Founder and Organizer, Diplomatic Diversity Corp (2011-2015)
Active Member, Black Student Union (2011-2015)
Active Member and Organizer, International Women Outreach Community (2011-2015)
Organizer and Active Member, Millennium High School Operation Smile (2008-2010)
SKILLS
Language: Fluent in Spanish
Computer: Proficient in Microsoft Word, Excel, and PowerPoint; SPSS; Citrix Scheduling/Billing