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M A R K E T I N G & H É R O S
O R A L D E S O U T E N A N C E D E M É M O I R E
/ 1 0 . 0 9 . 2 0 1 6
N . B A R D - 5 I B + N . C A Z A U X - 5 C O M
L E R E C O U R S À L A S Y M B O L I Q U E
D E L’ H É R O Ï S M E PA R
L E M A R K E T I N G D ’ I N F L U E N C E :
/ / P R O B L É M AT I Q U E
Q U E L S L E V I E R S
P O U R Q U E L L E S A P P L I C AT I O N S ?
I
C E RTA I N S V E C T E U R S
D E C O M M U N I C AT I O N
S O N T U N I V E R S E L S .
L E S M A R Q U E S
P E U V E N T A D A P T E R L E
P R O D U I T E T / O U S A
S I G N I F I C AT I O N E N
F O N C T I O N D U
C O N T E X T E C U LT U R E L .
/ / H Y P O T H È S E S
I I
L E S M A R Q U E S
S ’ A D R E S S E N T A U X
A M AT E U R S C O M M E À
D E S AT H L È T E S D E
H A U T N I V E A U .
I L Y A D É C A L A G E
E N T R E L A
C O M M U N I C AT I O N E T
L E S C I B L E S , U N E
R U P T U R E E N T R E L E S
B E S O I N S R É E L S E T
R E S S E N T I S .
I I I
O N C O N S TAT E U N E
A C C É L É R AT I O N D E S
M O D E S V I A L E S
R É S E A U X S O C I A U X .
L E B E T T E R S E L F E S T
U N E P R O M E S S E
V É R I F I A B L E V I A L E S
T É M O I G N A G E S
C O M M U N A U TA I R E S :
C ’ E S T U N FA C T E U R
D ’ E N G A G E M E N T T R È S
P U I S S A N T.
3
/ / H Y P O T H È S E S
V
C O M M E T O U S L E S
P H É N O M È N E S D E
M O D E , O N P E U T
S ’ AT T E N D R E À U N E
C Y C L I C I T É .
D E S C H A N G E M E N T S
S O N T À P R É V O I R .
D ’ A U T R E S S O M M E T S
S E R O N T C O N Q U I S .
I V
AV E C L E D É C A L A G E
D E C O M M U N I C AT I O N ,
O N O B S E R V E U N E
R É D U C T I O N D E L A
D I S TA N C E A U H É R O S .
L’ I N A C C E S S I B L E
D ’ H I E R E S T
A U J O U R D ’ H U I
T O TA L E M E N T
A C C E S S I B L E .
4
5
PA RT I E I
M A R K E T I N G E T
H É R O Ï S AT I O N
H É R O S T H É O R I S É
C H R O N O L O G I E
L E V I E R S E M O T I O N E L S
T Y P E S D E M A R K E T I N G
PA RT I E I I
U N S U C C È S
C O M M E R C I A L
C H I F F R E S
VA L E U R S
C A S D E B R A N D I N G
I N S TA G R A M
PA RT I E I I I
Q U E L L E S M U TAT I O N S
P O U R Q U E L S
N O U V E A U X L E V I E R S ?
E N J E U X D ’ A D A P TAT I O N
M A R K E T I N G 3 . 0
T E N D A N C E S D E F O N D
E N J E U X É T H I Q U E S
/ / P L A N
- É T U D E S S U R L E S M Y T H E S E T L E S H É R O S
- C A M PA G N E S M A R K E T I N G D E S M A R Q U E S E T D E S I N F L U E N C E U R S
- E N T R E T I E N S P R O F E S S I O N N E L S
- T H É O R I E S S O C I A L E S / C O M P O RT E M E N TA L E S D U C O N S O M M AT E U R
- F O R M AT I O N D I G I TA L E P PA & C O N N A I S S A N C E S
P R O F E S S I O N N E L L E S
/ / D É M A R C H E
C O R P U S
6
M É T H O D O L O G I E
/ / D É M A R C H E
ANALYTIQUE : GRANDS ACTEURS, GRANDES CAMPAGNES
EMPIRIQUE : ENTRETIENS, EXPÉRIENCES, CHIFFRES
SYSTÉMIQUE : ÉTUDE DE L’ÉCOSYSTÈME
7
/ / D É M A R C H E
C H A M P I
A N A LY S E FA C T U E L L E E T
H I S T O R I Q U E D E
L’ U T I L I S AT I O N D U H É R O S
D A N S L E M A R K E T I N G
A N A LY S E D E S L E V I E R S
P S Y C H O L O G I Q U E S
U T I L I S É S PA R L E S
M A R Q U E S
A N A LY S E D E S O U T I L S
U T I L I S É S PA R L E
M A R K E T I N G
C H A M P I I
É T U D E D E S
P E R F O R M A N C E S
M A R K E T I N G E T D E S
C H I F F R E S D U S E C T E U R
É T U D E D E S G R A N D S
A C T E U R S D U D O M A I N E
S P O RT / O U T D O O R / F I T N E S S
A N A LY S E D E S C A M PA G N E S
M A R K E T I N G
E N T R E T I E N S
P R O F E S S I O N N E L S
C H A M P I I I
R E V U E D E S P R AT I Q U E S E T
D E S M U TAT I O N S
M A R K E T I N G
É T U D E D E S E N J E U X D E
L’ A D A P TAT I O N E T D E S
N O U V E A U X O U T I L S
É T U D E D E S T E N D A N C E S
D E F O N D E T D E S E N J E U X
É T H I Q U E S
8
C H A L L E N G E S PA RT I C U L A R I T É S
/ / D É M A R C H E
E N T R E T I E N S A N N U L É S
A M P L I T U D E D E S D O M A I N E S C O N C E R N É S
S Y N T H É T I S AT I O N D E L’ I N F O R M AT I O N
A P P R O C H E P E R S O N N E L L E
S Y N T H É T I S AT I O N
É M U L AT I O N E T C O M P L É M E N TA R I T É
9
- L E M A R K E T I N G R E N D L E S U P E R F L U T O U J O U R S P L U S N É C E S S A I R E , E T C E T T E
T R A N S F O R M AT I O N E S T D ’ A U TA N T P L U S F O RT E Q U ’ E L L E D E V I E N T P R O F O N D É M E N T
P E R S O N N E L L E P O U R L’ I N D I V I D U .
- L’ U T I L I S AT I O N D U M Y T H E E S T U N G A I N T E M P O R E L C O N S I D É R A B L E P O U R L E S
M A R Q U E S .
- L E S M A R Q U E S U T I L I S E N T M Y T H E S E T H É R O S C O M M E I N C A R N AT I O N S P O U R
C O N S T R U I R E L E U R B R A N D I N G .
- M . T O U T L E M O N D E E S T D E V E N U U N AVATA R D U H É R O S , U N D E M I - D I E U .
- L E S M A R Q U E S S O N T E L L E S - M Ê M E D E V E N U E S D E S M Y T H E S .
- L’ É C H A N G E E N T R E L E S M A R Q U E S E T L E S C O N S O M M AT E U R S E S T D E P L U S E N P L U S
C U LT U R E L E T P E R S O N N E L .
- ( M A R K E T I N G + H É R O Ï S M E ) / D I G I TA L = S U C C È S C O M M E R C I A L
/ / O B S E R VAT I O N S
10
- L E M Y T H E E S T U N L E V I E R D E P R E S C R I P T I O N D O T É U N E G R A N D E P R É V I S I B I L I T É
D A N S L’ A C T I O N M A R K E T I N G .
- L E M A R K E T I N G D U H É R O S U T I L I S E U N C A D R E I N T E M P O R E L E T U N I V E R S E L .
- I L P R O P O S E U N E T Y P O L O G I E Q U I P E R M E T U N E R E C O N N A I S S A N C E FA C I L E E T R A P I D E
PA R L’ I D E N T I F I C AT I O N E T L E R É I N V E S T I S S E M E N T P S Y C H O L O G I Q U E .
- S A F O N C T I O N P R E S C R I P T I V E E N FA I T U N P U I S S A N T L E V I E R D E C O N V E R S I O N .
/ / C O N C L U S I O N S
11
Q U E L S L E V I E R S P O U R Q U E L L E S A P P L I C AT I O N S ?
/ / C O N C L U S I O N S
- H É R O S E T M Y T H O L O G I E S A P P O RT E N T D E S S Y M B O L E S , D E S I C Ô N E S , D U S A C R É .
- I L S P E R M E T T E N T D E C R É E R U N L I E N H U M A I N - M A R Q U E À F O RT P O T E N T I E L D ’ É V O L U T I O N .
- E N S ’ I D E N T I F I A N T A U H É R O S , L E C O N S O M M AT E U R VA V O L O N TA I R E M E N T A D O P T E R L E
C O M P O RT E M E N T S U G G É R É .
- L A P E R S U A S I O N , P L U S E F F I C A C E Q U E L A C O E R C I T I O N , E S T G A LVA N I S É E PA R L E S L E V I E R S
D I G I TA U X Q U I O F F R E N T U N A C C È S D I R E C T A U C Œ U R E T À L A R A I S O N D U P R O S P E C T .
- L E S M U TAT I O N S I N I T I É E S PA R L E S M A R Q U E S O N T A M E N É U N E É V O L U T I O N D U
C O N S O M M AT E U R . L E S M A R Q U E S D O I V E N T À N O U V E A U S ’ A L I G N E R S U R L U I .
A S P E C T N É G AT I F :
C ’ E S T U N E F O R C E D E P E R S U A S I O N T R È S I N F L U E N T E : D E S R I S Q U E S S O N T E N C O U R U S .
12
Q U E L S L E V I E R S P O U R Q U E L L E S A P P L I C AT I O N S ?
E S T- C E Q U E C E S P H É N O M È N E S M È N E R O N T À
U N C H A N G E M E N T E N P R O F O N D E U R D E L A
R E L AT I O N C O N S O M M AT E U R - M A R K E T I N G ?
/ / R É F L E X I O N
13
M E R C IP H O T O G R A P H I E S : E N C E L A D U S E L I A S A M A R I

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Oral

  • 1. M A R K E T I N G & H É R O S O R A L D E S O U T E N A N C E D E M É M O I R E / 1 0 . 0 9 . 2 0 1 6 N . B A R D - 5 I B + N . C A Z A U X - 5 C O M
  • 2. L E R E C O U R S À L A S Y M B O L I Q U E D E L’ H É R O Ï S M E PA R L E M A R K E T I N G D ’ I N F L U E N C E : / / P R O B L É M AT I Q U E Q U E L S L E V I E R S P O U R Q U E L L E S A P P L I C AT I O N S ?
  • 3. I C E RTA I N S V E C T E U R S D E C O M M U N I C AT I O N S O N T U N I V E R S E L S . L E S M A R Q U E S P E U V E N T A D A P T E R L E P R O D U I T E T / O U S A S I G N I F I C AT I O N E N F O N C T I O N D U C O N T E X T E C U LT U R E L . / / H Y P O T H È S E S I I L E S M A R Q U E S S ’ A D R E S S E N T A U X A M AT E U R S C O M M E À D E S AT H L È T E S D E H A U T N I V E A U . I L Y A D É C A L A G E E N T R E L A C O M M U N I C AT I O N E T L E S C I B L E S , U N E R U P T U R E E N T R E L E S B E S O I N S R É E L S E T R E S S E N T I S . I I I O N C O N S TAT E U N E A C C É L É R AT I O N D E S M O D E S V I A L E S R É S E A U X S O C I A U X . L E B E T T E R S E L F E S T U N E P R O M E S S E V É R I F I A B L E V I A L E S T É M O I G N A G E S C O M M U N A U TA I R E S : C ’ E S T U N FA C T E U R D ’ E N G A G E M E N T T R È S P U I S S A N T. 3
  • 4. / / H Y P O T H È S E S V C O M M E T O U S L E S P H É N O M È N E S D E M O D E , O N P E U T S ’ AT T E N D R E À U N E C Y C L I C I T É . D E S C H A N G E M E N T S S O N T À P R É V O I R . D ’ A U T R E S S O M M E T S S E R O N T C O N Q U I S . I V AV E C L E D É C A L A G E D E C O M M U N I C AT I O N , O N O B S E R V E U N E R É D U C T I O N D E L A D I S TA N C E A U H É R O S . L’ I N A C C E S S I B L E D ’ H I E R E S T A U J O U R D ’ H U I T O TA L E M E N T A C C E S S I B L E . 4
  • 5. 5 PA RT I E I M A R K E T I N G E T H É R O Ï S AT I O N H É R O S T H É O R I S É C H R O N O L O G I E L E V I E R S E M O T I O N E L S T Y P E S D E M A R K E T I N G PA RT I E I I U N S U C C È S C O M M E R C I A L C H I F F R E S VA L E U R S C A S D E B R A N D I N G I N S TA G R A M PA RT I E I I I Q U E L L E S M U TAT I O N S P O U R Q U E L S N O U V E A U X L E V I E R S ? E N J E U X D ’ A D A P TAT I O N M A R K E T I N G 3 . 0 T E N D A N C E S D E F O N D E N J E U X É T H I Q U E S / / P L A N
  • 6. - É T U D E S S U R L E S M Y T H E S E T L E S H É R O S - C A M PA G N E S M A R K E T I N G D E S M A R Q U E S E T D E S I N F L U E N C E U R S - E N T R E T I E N S P R O F E S S I O N N E L S - T H É O R I E S S O C I A L E S / C O M P O RT E M E N TA L E S D U C O N S O M M AT E U R - F O R M AT I O N D I G I TA L E P PA & C O N N A I S S A N C E S P R O F E S S I O N N E L L E S / / D É M A R C H E C O R P U S 6
  • 7. M É T H O D O L O G I E / / D É M A R C H E ANALYTIQUE : GRANDS ACTEURS, GRANDES CAMPAGNES EMPIRIQUE : ENTRETIENS, EXPÉRIENCES, CHIFFRES SYSTÉMIQUE : ÉTUDE DE L’ÉCOSYSTÈME 7
  • 8. / / D É M A R C H E C H A M P I A N A LY S E FA C T U E L L E E T H I S T O R I Q U E D E L’ U T I L I S AT I O N D U H É R O S D A N S L E M A R K E T I N G A N A LY S E D E S L E V I E R S P S Y C H O L O G I Q U E S U T I L I S É S PA R L E S M A R Q U E S A N A LY S E D E S O U T I L S U T I L I S É S PA R L E M A R K E T I N G C H A M P I I É T U D E D E S P E R F O R M A N C E S M A R K E T I N G E T D E S C H I F F R E S D U S E C T E U R É T U D E D E S G R A N D S A C T E U R S D U D O M A I N E S P O RT / O U T D O O R / F I T N E S S A N A LY S E D E S C A M PA G N E S M A R K E T I N G E N T R E T I E N S P R O F E S S I O N N E L S C H A M P I I I R E V U E D E S P R AT I Q U E S E T D E S M U TAT I O N S M A R K E T I N G É T U D E D E S E N J E U X D E L’ A D A P TAT I O N E T D E S N O U V E A U X O U T I L S É T U D E D E S T E N D A N C E S D E F O N D E T D E S E N J E U X É T H I Q U E S 8
  • 9. C H A L L E N G E S PA RT I C U L A R I T É S / / D É M A R C H E E N T R E T I E N S A N N U L É S A M P L I T U D E D E S D O M A I N E S C O N C E R N É S S Y N T H É T I S AT I O N D E L’ I N F O R M AT I O N A P P R O C H E P E R S O N N E L L E S Y N T H É T I S AT I O N É M U L AT I O N E T C O M P L É M E N TA R I T É 9
  • 10. - L E M A R K E T I N G R E N D L E S U P E R F L U T O U J O U R S P L U S N É C E S S A I R E , E T C E T T E T R A N S F O R M AT I O N E S T D ’ A U TA N T P L U S F O RT E Q U ’ E L L E D E V I E N T P R O F O N D É M E N T P E R S O N N E L L E P O U R L’ I N D I V I D U . - L’ U T I L I S AT I O N D U M Y T H E E S T U N G A I N T E M P O R E L C O N S I D É R A B L E P O U R L E S M A R Q U E S . - L E S M A R Q U E S U T I L I S E N T M Y T H E S E T H É R O S C O M M E I N C A R N AT I O N S P O U R C O N S T R U I R E L E U R B R A N D I N G . - M . T O U T L E M O N D E E S T D E V E N U U N AVATA R D U H É R O S , U N D E M I - D I E U . - L E S M A R Q U E S S O N T E L L E S - M Ê M E D E V E N U E S D E S M Y T H E S . - L’ É C H A N G E E N T R E L E S M A R Q U E S E T L E S C O N S O M M AT E U R S E S T D E P L U S E N P L U S C U LT U R E L E T P E R S O N N E L . - ( M A R K E T I N G + H É R O Ï S M E ) / D I G I TA L = S U C C È S C O M M E R C I A L / / O B S E R VAT I O N S 10
  • 11. - L E M Y T H E E S T U N L E V I E R D E P R E S C R I P T I O N D O T É U N E G R A N D E P R É V I S I B I L I T É D A N S L’ A C T I O N M A R K E T I N G . - L E M A R K E T I N G D U H É R O S U T I L I S E U N C A D R E I N T E M P O R E L E T U N I V E R S E L . - I L P R O P O S E U N E T Y P O L O G I E Q U I P E R M E T U N E R E C O N N A I S S A N C E FA C I L E E T R A P I D E PA R L’ I D E N T I F I C AT I O N E T L E R É I N V E S T I S S E M E N T P S Y C H O L O G I Q U E . - S A F O N C T I O N P R E S C R I P T I V E E N FA I T U N P U I S S A N T L E V I E R D E C O N V E R S I O N . / / C O N C L U S I O N S 11 Q U E L S L E V I E R S P O U R Q U E L L E S A P P L I C AT I O N S ?
  • 12. / / C O N C L U S I O N S - H É R O S E T M Y T H O L O G I E S A P P O RT E N T D E S S Y M B O L E S , D E S I C Ô N E S , D U S A C R É . - I L S P E R M E T T E N T D E C R É E R U N L I E N H U M A I N - M A R Q U E À F O RT P O T E N T I E L D ’ É V O L U T I O N . - E N S ’ I D E N T I F I A N T A U H É R O S , L E C O N S O M M AT E U R VA V O L O N TA I R E M E N T A D O P T E R L E C O M P O RT E M E N T S U G G É R É . - L A P E R S U A S I O N , P L U S E F F I C A C E Q U E L A C O E R C I T I O N , E S T G A LVA N I S É E PA R L E S L E V I E R S D I G I TA U X Q U I O F F R E N T U N A C C È S D I R E C T A U C Œ U R E T À L A R A I S O N D U P R O S P E C T . - L E S M U TAT I O N S I N I T I É E S PA R L E S M A R Q U E S O N T A M E N É U N E É V O L U T I O N D U C O N S O M M AT E U R . L E S M A R Q U E S D O I V E N T À N O U V E A U S ’ A L I G N E R S U R L U I . A S P E C T N É G AT I F : C ’ E S T U N E F O R C E D E P E R S U A S I O N T R È S I N F L U E N T E : D E S R I S Q U E S S O N T E N C O U R U S . 12 Q U E L S L E V I E R S P O U R Q U E L L E S A P P L I C AT I O N S ?
  • 13. E S T- C E Q U E C E S P H É N O M È N E S M È N E R O N T À U N C H A N G E M E N T E N P R O F O N D E U R D E L A R E L AT I O N C O N S O M M AT E U R - M A R K E T I N G ? / / R É F L E X I O N 13
  • 14. M E R C IP H O T O G R A P H I E S : E N C E L A D U S E L I A S A M A R I