1. NEETU GUPTA
ED 95, Tagore Garden, New Delhi – 110027.
+91-9899298527 | neetugupta1985@yahoo.com
CAREER OBJECTIVE
To leverage my7+ yearsof client-facingexperience,effectivecommunicationandexpertise invarious
industriesintoarole where Ican contribute towardsmyownas well aslearningof mypeerswhichwill
helpinstabilizingthe processesandachievingefficiencies.
EDUCATION
• MBA in Marketing management fro, Symbiosis, 2013
• B.Com from University of Delhi, 2006
• Intermediate(Commerce) from SKV School, New Delhi, 2003
• Matriculation(CBSE) from SKV School, New Delhi, 2001
EXP ERIENCE
AegisLtd.Gurgaon
Senior Analyst Jan 2014 – Till now
 Working on Client escalation which includes analysis of customer’s usage of data.
 Interaction with various teams to ascertain network issues in different circle.
 Training and allocation of work to associates, daily updates and running huddles.
 Helpingassociatesonescalationcallsanddevelopingrootcause analysisof issuestocover gaps.
BA Continuum Solutions Pvt. Ltd, Bank of America. Gurgaon
Team Developer – Collateral booking March 2008- October2013
 Client servicing of loans to customer in the US market.
 Documentation, exception citing, booking and renewal of loans.
 Resolving issues and devising effective ways to create efficiencies.
 Automation of various processes.
ACHIEVEMEN TS
 Received PRIDE & ZEAL AWARD,100% Accuracy, Timeliness & Quality check for the business.
 Received Appreciation from Line of Business for Automation of many things.
 Appreciatedacross all levels and won several certificate, inter-team awards for over achieved
targets.

2. S KILLS ACQUIRED
 Working Knowledge of MS Office, Germin8, Citrix portal.
 Lean certified (Level – I)
 Six Sigma certified.
P ERS ONAL P ROFILE
Date of Birth : 30th November 1985
Languages : English, Hindi, Punjabi
References : Available on Request
Marital Status : Married
NEETU GUPTA
ED 95, Tagore garden,
New Delhi -110027