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4/7/11




                    Engaging Your Board in
                    Fund Development
                                              Hosted by:
                                      Laura Goodwin
                                   Neesha N. Rahim




    Welcome!!

    Laura in her natural                 And Neesha in hers…
    habitat…




2
                           © The Osborne Group, Inc.




                                                                    1
4/7/11




    Our Roadmap
                                           •  Setting Expectations
                                           •  Steps to Develop
                                              Great Board
                                              Engagement
                                           •  Ways to Make it Work
                                           •  Questions
                                           •  Goodie Bag


3
                              © The Osborne Group, Inc.




    Show of Hands




    What is the biggest challenge you are facing as you engage board
    members in fund development?


4
                              © The Osborne Group, Inc.




                                                                            2
4/7/11




    Your ROI

    •  Board members as                  •  Broader and deeper mission
                                            impact
       “relationship-
       developers”                       •  Enhanced relationship
                                         •  Strengthened results achieved
                                         •  A culture of philanthropy
                                         •  Intensified strategic contributions




5
                           © The Osborne Group, Inc.




    Keep It Simple
    •  …Giving joyfully and generously…
    •  Identifying and introducing
       others
    •  Sharing our story
    •  Engaging
    •  Soliciting
    •  Providing meaningful
       stewardship

6
                           © The Osborne Group, Inc.




                                                                                       3
4/7/11




    Take Action:

    •  What is standing in the way?
    •  Are we prepared?
    •  Do we know each board member well?
    •  Are we setting up action? Or intent?




7
                         © The Osborne Group, Inc.




    QUESTIONS

    •  Type your question in
       the “Questions” box


    •  Click on Send
       Privately




8
                         © The Osborne Group, Inc.




                                                          4
4/7/11




     Board Roles
                          Activating
                         the Sphere
                               of
                          Influence
                                                     Sharing
           Stewarding
                                                      Your
             Donors
                                                      Story



                                               Engaging
                 Soliciting
                                                In Your
                  Donors
                                                 Work

9
                         © The Osborne Group, Inc.




     Step 1: Find Champions




10
                         © The Osborne Group, Inc.




                                                                    5
4/7/11




     Step 1: Find Champions
        Take Action: •  Identify ONE champion
                        •  Help inspire others to work
                           differently
                        •  Gives personally
                        •  Believes in philanthropy
                        •  Knows your program from the
                           inside
                        •  Articulate and passionate
                        •  Admired by others




11
                      © The Osborne Group, Inc.




     Step 2: Change Culture
        Take Action: •  Ask the RIGHT questions
                     -  What gets in the way?
                     -  What would motivate?
                     -  Share bad news?
                     -  Change others?




12
                      © The Osborne Group, Inc.




                                                              6
4/7/11




     Motivation…
     •  What matters most to you in your volunteer position?
     •  What are your aspirations for yourself while in this
        important volunteer position?
     •  What other volunteer positions, activities, responsibilities
        would you like to take on?
     •  Do you have a personal vision for the future? Are you
        comfortable sharing it?
     •  Why have you stayed with us all this time?
     •  What do you like best about your responsibilities? What
        do you like least? Why?

13
                               © The Osborne Group, Inc.




     Expectations…
     •  If, from my perspective, something has gone wrong, what
        is the best way for us to discuss it?
     •  From your perspective, what is getting in the way of you
        successfully (the agreed upon action) within the time we
        agreed?
     •  Do I understand the issues from your perspective
        correctly? (After summing them up.)
     •  What is inhibiting your success? What would enhance
        your chances for success?
     •  What can I do differently to help you be more effective?
        More satisfied?

14
                               © The Osborne Group, Inc.




                                                                            7
4/7/11




     Delivery…

     •  What did we do right?
     •  What didn’t we do that helped us succeed?
     •  What will keep you here? What might entice
        you away?
     •  What is most energizing about your work?
     •  To what degree are we fully utilizing your
        talents?

15
                          © The Osborne Group, Inc.




     Questions?




16
                          © The Osborne Group, Inc.




                                                           8
4/7/11




     Step 3: Identify Early Wins

          Take Action: •  Provide concrete actions
                         -    Share the story with…
                         -    Need access to these networks…
                         -    Invite action in…
                         -    Ask…
                         -    Steward…

                         •  Support and Skills



17
                       © The Osborne Group, Inc.




     In Your Own Way?

                  •  Prepared to share the story?
                  •  Credibility to provide names?
                  •  Catalogue of opportunities to
                     engage in your work?
                  •  Partner to do the asking?
                  •  Invitation to steward?



18
                       © The Osborne Group, Inc.




                                                                    9
4/7/11




     Prepared to Support?




19
                         © The Osborne Group, Inc.




     Step 4: Identify Movers

        Take Action: •  Annual “review” conversation... Or
                          now!


                        •  Join the Champion
                        •  Ask questions
                        •  Who else needs to have this
                           conversation?




20
                         © The Osborne Group, Inc.




                                                                10
4/7/11




     Case Study
     The Organization                        The Challenge
     •  Medium sized budget                  •  Getting ready for next
                                                campaign
     •  18 person board
                                             •  A bad case of the “ask
     •  Successfully ended
                                                backs”
        campaign in 2008
                                             •  “You know who I know!
     •  Four events
                                                There’s no one new!”
     -  One is gala-type

     •  Mail, online gifts ~7% of
        revenue

21
                               © The Osborne Group, Inc.




     Final Questions

                                             •  Final Thoughts


                                             •  Special Offer


                                             •  Invitation to
                                                Participate…



22
                               © The Osborne Group, Inc.




                                                                            11
4/7/11




     Final Thoughts & Goodies…




23
                      © The Osborne Group, Inc.




     Step 5: Report on Success

         Take Action: •  Standing meeting agenda
                       item
                     •  Be ready with next step
                     •  CAPTURE who is doing
                        what and report back.




24
                      © The Osborne Group, Inc.




                                                      12
4/7/11




     The Foundation




      •  Board engagement stems from
         genuine and deliberate care for each
         other.
25
                                  © The Osborne Group, Inc.




     Take Action
     Training                                   Consulting
     •  Retreat Facilitation                    •  Campaign Planning &
                                                   Feasibility Studies
     •  Hands-on Skill Building
        Workshops                               •  Fund Development Audit
     -    Making the Case
                                                •  Board Development
     -    The Donor Puzzle
     -    How to Never Get a No                 •  Strategic Planning
     -    Stewardship: The Second Most
          Powerful “Move”




26
                                  © The Osborne Group, Inc.




                                                                               13
4/7/11




     Goodie Bag!

     •  Exit Survey = Get a great tool that you can
        share with your board to build a “Giving
        AND Getting” board culture.

     •  “Like” us on Facebook = Get a copy of our
        slides
     •  Comment on our page = Enters you to win
        a FREE 30 minute consulting session…
27
                                © The Osborne Group, Inc.




     Copyright
     The Osborne Group is a full service management, consulting
       and training firm specializing in institutional advancement,
       opinion research and organizational management
     This presentation is the copyrighted property of
       The Osborne Group, Inc.
       100 South Bedford Road, Suite 340
       Mt Kisco, NY 10549


     It cannot be copied, used, given away or sold without written
         permission from The Osborne Group, Inc.


                                © The Osborne Group, Inc.




                                                                         14

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The osbornegroup board engagement

  • 1. 4/7/11 Engaging Your Board in Fund Development Hosted by: Laura Goodwin Neesha N. Rahim Welcome!! Laura in her natural And Neesha in hers… habitat… 2 © The Osborne Group, Inc. 1
  • 2. 4/7/11 Our Roadmap •  Setting Expectations •  Steps to Develop Great Board Engagement •  Ways to Make it Work •  Questions •  Goodie Bag 3 © The Osborne Group, Inc. Show of Hands What is the biggest challenge you are facing as you engage board members in fund development? 4 © The Osborne Group, Inc. 2
  • 3. 4/7/11 Your ROI •  Board members as •  Broader and deeper mission impact “relationship- developers” •  Enhanced relationship •  Strengthened results achieved •  A culture of philanthropy •  Intensified strategic contributions 5 © The Osborne Group, Inc. Keep It Simple •  …Giving joyfully and generously… •  Identifying and introducing others •  Sharing our story •  Engaging •  Soliciting •  Providing meaningful stewardship 6 © The Osborne Group, Inc. 3
  • 4. 4/7/11 Take Action: •  What is standing in the way? •  Are we prepared? •  Do we know each board member well? •  Are we setting up action? Or intent? 7 © The Osborne Group, Inc. QUESTIONS •  Type your question in the “Questions” box •  Click on Send Privately 8 © The Osborne Group, Inc. 4
  • 5. 4/7/11 Board Roles Activating the Sphere of Influence Sharing Stewarding Your Donors Story Engaging Soliciting In Your Donors Work 9 © The Osborne Group, Inc. Step 1: Find Champions 10 © The Osborne Group, Inc. 5
  • 6. 4/7/11 Step 1: Find Champions Take Action: •  Identify ONE champion •  Help inspire others to work differently •  Gives personally •  Believes in philanthropy •  Knows your program from the inside •  Articulate and passionate •  Admired by others 11 © The Osborne Group, Inc. Step 2: Change Culture Take Action: •  Ask the RIGHT questions -  What gets in the way? -  What would motivate? -  Share bad news? -  Change others? 12 © The Osborne Group, Inc. 6
  • 7. 4/7/11 Motivation… •  What matters most to you in your volunteer position? •  What are your aspirations for yourself while in this important volunteer position? •  What other volunteer positions, activities, responsibilities would you like to take on? •  Do you have a personal vision for the future? Are you comfortable sharing it? •  Why have you stayed with us all this time? •  What do you like best about your responsibilities? What do you like least? Why? 13 © The Osborne Group, Inc. Expectations… •  If, from my perspective, something has gone wrong, what is the best way for us to discuss it? •  From your perspective, what is getting in the way of you successfully (the agreed upon action) within the time we agreed? •  Do I understand the issues from your perspective correctly? (After summing them up.) •  What is inhibiting your success? What would enhance your chances for success? •  What can I do differently to help you be more effective? More satisfied? 14 © The Osborne Group, Inc. 7
  • 8. 4/7/11 Delivery… •  What did we do right? •  What didn’t we do that helped us succeed? •  What will keep you here? What might entice you away? •  What is most energizing about your work? •  To what degree are we fully utilizing your talents? 15 © The Osborne Group, Inc. Questions? 16 © The Osborne Group, Inc. 8
  • 9. 4/7/11 Step 3: Identify Early Wins Take Action: •  Provide concrete actions -  Share the story with… -  Need access to these networks… -  Invite action in… -  Ask… -  Steward… •  Support and Skills 17 © The Osborne Group, Inc. In Your Own Way? •  Prepared to share the story? •  Credibility to provide names? •  Catalogue of opportunities to engage in your work? •  Partner to do the asking? •  Invitation to steward? 18 © The Osborne Group, Inc. 9
  • 10. 4/7/11 Prepared to Support? 19 © The Osborne Group, Inc. Step 4: Identify Movers Take Action: •  Annual “review” conversation... Or now! •  Join the Champion •  Ask questions •  Who else needs to have this conversation? 20 © The Osborne Group, Inc. 10
  • 11. 4/7/11 Case Study The Organization The Challenge •  Medium sized budget •  Getting ready for next campaign •  18 person board •  A bad case of the “ask •  Successfully ended backs” campaign in 2008 •  “You know who I know! •  Four events There’s no one new!” -  One is gala-type •  Mail, online gifts ~7% of revenue 21 © The Osborne Group, Inc. Final Questions •  Final Thoughts •  Special Offer •  Invitation to Participate… 22 © The Osborne Group, Inc. 11
  • 12. 4/7/11 Final Thoughts & Goodies… 23 © The Osborne Group, Inc. Step 5: Report on Success Take Action: •  Standing meeting agenda item •  Be ready with next step •  CAPTURE who is doing what and report back. 24 © The Osborne Group, Inc. 12
  • 13. 4/7/11 The Foundation •  Board engagement stems from genuine and deliberate care for each other. 25 © The Osborne Group, Inc. Take Action Training Consulting •  Retreat Facilitation •  Campaign Planning & Feasibility Studies •  Hands-on Skill Building Workshops •  Fund Development Audit -  Making the Case •  Board Development -  The Donor Puzzle -  How to Never Get a No •  Strategic Planning -  Stewardship: The Second Most Powerful “Move” 26 © The Osborne Group, Inc. 13
  • 14. 4/7/11 Goodie Bag! •  Exit Survey = Get a great tool that you can share with your board to build a “Giving AND Getting” board culture. •  “Like” us on Facebook = Get a copy of our slides •  Comment on our page = Enters you to win a FREE 30 minute consulting session… 27 © The Osborne Group, Inc. Copyright The Osborne Group is a full service management, consulting and training firm specializing in institutional advancement, opinion research and organizational management This presentation is the copyrighted property of The Osborne Group, Inc. 100 South Bedford Road, Suite 340 Mt Kisco, NY 10549 It cannot be copied, used, given away or sold without written permission from The Osborne Group, Inc. © The Osborne Group, Inc. 14