1. Classification: Genpact Internal
Worked for Genpact Compliance as Compliance Sphoc.
Worked as Compliance Human Resource Sphoc handled IDSS completely.
 Daily Deliverables :
 Need to send movement out emails to PM's.Take confirmation for the resourcecontinuity in Process or
movement. Based on the confirmation need to remind and take confirmation of Deletion of SSO id
 Dashboard to be published every day based on updates
 Laptop listdeletion,reset confirmation to be sent to concerned team
 GE-GDC portal issues to be resolved by the resources. Should check accordingto the movement out
confirmation email
 Work Agreement need to send to the invidual to complete by system triggered email.
 Access for GE-GDC floor and synchrony financefloor.
 SSO ID creation requested by PM's.Need to check mandatory GE-GDC trainings,BGC for the individual all
seven checks and approval,Work agreement process alignment.Then approvebased on requisites.
 Need to login compliancemail box to check for the emails any urgent request raised by ITMS PM's
 Non-ITO resources on boarding:need to check with HR take the BGC, work agreement, related documents
as attachment and save
 Send every week Non-ITO email to the manager to confirmexistence of employees
 Monthly Deliverables:
 Attrition Report
 Resource register
 ACS listfor ITMS
 ACS Reconciliation
 ACS for synchrony finance
 Escort listfor both Synchrony financeteam and ITMS
 For Onsiteresources need to take their team data for GE-GDC updatingportal give itto the other offsite
team members to fill priority bases so thatitwould not causeID deletion for the employee ID deletion
 In absence of EAS(software sphoc) need to handlethat work
 Uploading in Knowledge central BGC's for onboardingresources, Work agreement, SSO creation emails
and for the resources who have off boarded BGC's
 Escort listfor Laptop
 SSO creation and deletion entry for the request.
 Maintain excel sheet related to GE GDC resources,assistinginternal auditteams duringfloor audits for
complete.
ITIL Project team – Responsibilities:
 To create Work orders (Project), changes,configuration items on HPSD as required.
 Perform initial analysison a specific application to identify and remove redundant relationshipsand recommend
necessary actions.
 To ensure CMDB is updated with the information provided by the Technical supportinfrastructureteam.
 GE supportcentral maintenance and document creation
 Generate Business application reports and dash board presentations for Clientreview.
Service Desk Experience both in GIS and NBCU help desk:

2. Classification: Genpact Internal
 Started as Process associatefor GIS Service DESK.
 Took callsfor the incidents,changeand problem management.
 Worked for Kintana tool for both NBCU and GIS.
 Connecting with command Centre to resolvethe issues with L2 and L3 engineers.
 Worked for NBCU helpdesk as agent for both web and DB alerts for email support.
 Handled reporting work for Daily,Weekly and Monthly for incidents changeand problem tickets.
 Provided knowledge transfer for the freshers who are new to the process.