3. SESSION CONTENT
• Role of an Individual Contributor
• Competency Matrix – Basic Concepts &
Key Competency Requirements
• Emotional Intelligence
Professional Excellence Program Session 8: Role of an Individual Contributor & Skill Matrix 3
4. BACK HOME…
The Dabbawallas are masters of their art!
Back Home ….
The spirit of Mumbai Dabbawala
Professional Excellence Program 4Session 8: Role of an Individual Contributor & Skill Matrix
5. • Work is Worship
• Customer is GOD
• No Alternate to Hard work
• Importance of Human Values
PRINCIPLES OF THEIR WORK
Professional Excellence Program 5Session 8: Role of an Individual Contributor & Skill Matrix
9. Consistently Deliver Over and Beyond
• Do Everything With a Sense of Urgency and Drive to
Win
• Create a Difference on Every Job
• Challenge Status Quo
• Make Excellence a Habit
PERFORMANCE
Constantly Raise Your Bar
Professional Excellence Program 9Session 8: Role of an Individual Contributor & Skill Matrix
10. Push
In the Pack Front of the Pack
Pull
Out of the Pack
• Supporting the Boss
• Helping Others Win
• Mentors/Sponsors
• Becoming a Role Model
BREAK OUT OF THE PACK
Professional Excellence Program 10Session 8: Role of an Individual Contributor & Skill Matrix
11. • What Is It That Makes My Services Valuable?
• What Qualities or Characteristics Make Me Distinct?
• What Accomplishments Have I Had That Stand Out?
• What Do My Colleagues and Friends Think of Me?
ASK YOURSELF EVERYDAY
Hard Work Is Not Enough to Differentiate
Professional Excellence Program 11Session 8: Role of an Individual Contributor & Skill Matrix
12. Everything begins with a dream, a vision and a mission.
But when we dream collectively, miracles take place.
It is all about Discovering Passion, Realigning Vision,
Unleashing Creativity, Connecting Dreams, Experiences and
Sharing ideas.
IT’S TIME WE BEGIN TO LOOK AT
THE BIGGER PICTURE
Professional Excellence Program 12Session 8: Role of an Individual Contributor & Skill Matrix
14. Do we JUST want to be
a part of HISTORY
OR
Those who create
HISTORY like
The ROMANS,
USA ,
CHINA ,
Dabbawala,
Sterlite
Professional Excellence Program 14Session 8: Role of an Individual Contributor & Skill Matrix
15. • The only way to create history is to
ensure Excellence in whatever each of us
do
Professional Excellence Program 15Session 8: Role of an Individual Contributor & Skill Matrix
22. TYPES OF COMPETENCIES
Information and understanding
needed to fulfill the responsibilities
Acquired ability or experience
needed to fulfill the responsibilities
Way of thinking or behaving
needed to fulfill the responsibilities
Natural ability that prepares the
person to fulfill the responsibilities
Aptitudes
Attitudes
Skills
Knowledge
Professional Excellence Program 22Session 8: Role of an Individual Contributor & Skill Matrix
24. COMPETENCY MAPPING: FLOW CHART
Role Clarification
Job Description
Competencies reqd. for
the Job
Competencies a Job
Holder has
Competency
Mapping
Bridging the
Competency Gap
Professional Excellence Program 24Session 8: Role of an Individual Contributor & Skill Matrix
25. • What trait were you proud to say describes you as an
Individual Contributor?
• Was there any trait you would not consider desirable for
an Individual Contributor?
• What trait are you trying to make more descriptive of
you?
ROLE OF AN INDIVIDUAL
CONTRIBUTOR IN COMPETENCY
DEVELOPMENTKnowledge Skills
Attitude Attributes
Professional Excellence Program 25Session 8: Role of an Individual Contributor & Skill Matrix
26. PEP Session 8: Role of an Individual Contributor & Skill
Matrix Competencies.doc
Professional Excellence Program 26
SELF ASSESSMENT
Session 8: Role of an Individual Contributor & Skill Matrix
28. DEFINITION
Emotional Intelligence, also called EI and often measured
as an Emotional Intelligence Quotient (EQ), describes an
ability, capacity, or skill assess, and manage the
emotions of one's self, of others, and of groups.
Professional Excellence Program 28Session 8: Role of an Individual Contributor & Skill Matrix
29. FOUR COMPONENTS OF EI
Professional Excellence Program 29
SELF OTHER
PERSONAL COMPETENCE SOCIAL COMPETENCE
RECOGNITION
1) Self Awareness 2) Social Awareness
• Emotional Self – awareness • Empathy
• Accurate Self – awareness • Service Orientation
• Self - confidence • Organizational awareness
REGULATION
3) Self Management
4) Relationship
Management
• Self Control • Developing others
• Trustworthiness • Influence
• Conscientiousness • Communication
• Adaptability • Conflict Management
• Achievement Drive • Leadership
• Initiative • Change catalyst
• Building bonds
• Team work & collaboration
Session 8: Role of an Individual Contributor & Skill Matrix
30. EMOTIONAL SKILLS MANAGERS SHOULD LEARN
EMOTIONAL COMPETENCY
EMOTIONAL MATURITY
EMOTIONAL SENSITIVITY
Professional Excellence Program 30Session 8: Role of an Individual Contributor & Skill Matrix
31. EMOTIONAL COMPETENCY
• Tackling Emotional
• Upsets High Self-esteem
• Handling Egoism
• Handling Inferiority Complex
Professional Excellence Program 31Session 8: Role of an Individual Contributor & Skill Matrix
32. EMOTIONAL MATURITY
• Self-Awareness
• Developing Others
• Delaying Gratification
• Adaptability and Flexibility
Professional Excellence Program 32Session 8: Role of an Individual Contributor & Skill Matrix
33. EMOTIONAL SENSITIVITY
• Understanding Threshold of Emotional Stimulation
Empathy
• Improving Inter-personal Relations
• Communicability of Emotions
Professional Excellence Program 33Session 8: Role of an Individual Contributor & Skill Matrix
34. • Human Resources Planning
• Leadership
• Training & Learning
• Customer Relations and Customer Service
• Corporate Culture
• Emotional Support
Professional Excellence Program 34
APPLYING EI
IN BUSINESS ORGANIZATION
Session 8: Role of an Individual Contributor & Skill Matrix
35. • “If only I had a different job …”
• “If only I had finished graduation …”
•“If only I had been handsome/beautiful …”
•“If only my spouse had stopped drinking …”
•“If only I had been born rich and famous…”
• “If only I had good contacts…”
• “If only I had better friends …”
• “If only I had married someone else …”
Professional Excellence Program 35
ATTITUDE OF A LOW EQ PERSON
Session 8: Role of an Individual Contributor & Skill Matrix
36. •A time to be aggressive and a time to be passive
• A time to wait and a time to watch
• A time to be together and a time to be alone
• A time to fight and a time to love
• A time to work and a time to play
• A time to cry and a time to laugh
• A time to confront and a time to withdraw
• A time to speak and a time to be silent
•A time to be patient and a time to decide
Professional Excellence Program 36
ATTITUDE OF A HIGH EQ PERSON
Session 8: Role of an Individual Contributor & Skill Matrix
37. 1) Taking the time for mindfulness
2) Recognizing and naming emotions
3) Understanding the causes of feelings
4) Differentiating between emotion and the need to take
action
5) Preventing depression through “learned optimism”
6) Managing anger through learned behavior or distraction
techniques
7) Listening for the lessons of feelings
8) Using “gut feelings” in decision making
9) Developing listening skills
Professional Excellence Program 37
NINE STRATEGIES FOR PROMOTING
EMOTIONAL INTELLIGENCE
Session 8: Role of an Individual Contributor & Skill Matrix
