Customer relation skills

1. Customer Relation Skills
Dialogue session with (oral test)
Title: Scammer and the Poor Victim
Scene 1
Location : at street of night market
(Mic) Good evening everybody, I’m here to bring you all to the rich path of
your life. It’s not difficult to participate in this contest.
The only the thing you have to do is, scratch this fortune card until the grey
colored paint disappear. Then you may see the prize that you won. Easy isn’t.
(terms and condition apply)
(with polite voice) Hello gentleman in white shirt, hello..
(took a look and ignore the invitation)
(approach victim) hello sir, I’m Jason seems you’re interested to this scratch and
in contest, do you?
Hmm, actually I’m not, but if you would like to explain more about it.
Scammer :
Scammer :
Victim :
Scammer :
Victim :
Victim :
Scammer :

2. As I described just, this is a ‘scratch and win contest’ here’s the card, now you
have to scratch the grey paint. Then you view the prize that you won. For this
fortune card you have to pay only RM50.00 .
Mmm, that sound’s better. Afterwards can I get those prize immediately?
Sorry you wont receive as soon, we will get you on an appointment, according
to the appointment you may fetch those prize there.
is this a scam? I feel something fishy.
OH, no it is not as you think. (shows the fake legal documents) for sure here’s my
company identity card and registration copy.
(have a look on those fake documents).
Here RM 50.00, get me a fortune card. (once receive the card start’s scratch the
card) ‘krik,krik,krik’.
(after view the prize amount on the card) what? It’s unbelievable. I just won RM
50,000.00 amazing.
See as I told you it’s not a scam.
(Excited voice and behavior)Stop explaining about shit, when is my
appointment and where’s it? I can’t wait more to receive the prize amount.
But for the appointment, you have to pay only RM 500.00.
It’s not a matter, here’s. RM500.00. (pay cash)
Thank you very much, so tomorrow morning, meet up me at this address. (pass
the contact card).
Scammer :
Victim :
Scammer :
Victim :
Victim :
Victim :
Scammer :
Victim :
Scammer :
Victim :
Scammer :
Victim :
Scammer :

3. See you there tomorrow, bye(leave from there)
Okay, nice, see you there(leave from there with happy)
Scene 2
Location : at the office of scammer
What am I at the right place? (the office looks empty)
(sudden attack the victim from behind and rob victims belonging).
(Cry) and went to police station to lodge a report.
May I help for you?
Scene 3
Location : at the office of scammer
Scammer :
Victim :
Victim :
Scammer :
Victim :
Police :

4. I’m afraid I have to make a serious complaint. Look , I’m sorry to trouble
you
Well , what is you complain about ?
I get scammed and robbed just now
When did this happened ?
This morning
What was taken ?
My wallet, cash, smartphone and jewels.
Did you get a good look at the person who robbed you ?
I saw him perfectly
Could you pick him out of a line up ?
That shouldn’t be a problem.
Victim :
Police :
Victim :
Police :
Victim :
Police :
Victim :
Police :
Victim :
Police :
Victim :
Victim :