The what and how of digital transformation: Three consumer expectations to meet now

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Jean-Baptiste Branquart, VP, Retail, CGI; David Cost, VP, eCommerce and Digital Marketing, Rainbow Apparel Co.; Scott Emmons, Director and Founder, Innovation Lab, Neiman Marcus; Gianni Rino, Global Industry Lead, Retail and Consumer Services, CGI

Retail

The what and how of digital transformation: Three
consumer expectations to meet now
Sunday, January 14 11:30am–12:00pm
Jean-Baptiste Branquart
VP, Retail
CGI
Gianni Rino
Global Industry Lead,
Retail and Consumer
Services, CGI
David Cost
VP, eCommerce and
Digital Marketing
Rainbow Apparel Co.
Scott Emmons
Director and Founder,
Innovation Lab
Neiman Marcus

We listen We lead
We deliver
We Innovate

Providing a seamless and
consistent customer experience
Understanding the impact of ever
higher consumer expectations
Managing customer pain points

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