Mining customer intention: From the search box_Lucidworks_Lenovo
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Mining customer searches can provide insight into their intentions. Search queries contain clues about what customers are looking for that can be used to personalize experiences and improve search results. AI and machine learning techniques allow analyzing search behavior to better understand customer needs and enhance how companies interact with customers through their websites and products.
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Mining customer intention: From the search box_Lucidworks_Lenovo
- 1. Mining Customer Intention: From the Search Box Diane Burley, VP Content, Lucidworks Marc Desormeau, Global Search Lead, Lenovo
- 3. PERSONALIZATION CAPABILITIES Which online/ecommerce personalization capabilities do you use?
- 4. AI/ML -> UX Select all the ways you use AI/ML to power the customer experience:
Editor's Notes
- Dave I want to share this with you – Lucidworks surveyed 123 retailers doing more than $100m in revenue – and here is a few states we came up with --