Ricoh is a global leader in office equipment and managed document services. The document discusses Ricoh's market leadership, services including managed print services, IT services, and production printing. It also outlines Ricoh's focus on sustainability and corporate social responsibility.
2. Ricoh’s Global Market Share
2
Ricoh is the global market leader
19.1%
CANADA
#2
21.2%
US
#1
15.6%
Latin
Americas
#1
20.2%
Europe
#1
14.2%
China
#4
29.4%
Japan
#1
20.7
Asia/Pacific
#1
Ricoh has the
#1 SHARE of the
worldwide office
equipment
marketplace
according to IDC research
Worldwide: Data in CY11, A3+A4, price range more than $1,000 – IDC
USA: Data in CY11, A3+A4, price range more than $1,000 ー Gartner
Canada: Data in FY11, A3+A4, price range more than $1,000 – IDC
Latin Americas: Data in FY11, A3+A4, price range more than $1,000 – IDC
Europe: Data in CY11, A3+A4 Western Europe Only- Infosource
China: Data in CY11,A3 only-GEO Consultants
Asia/Pacific: Data in CY11, A3+A4, price range more than $1,000 – IDC
Japan: Data in CY11,A3 only - JBMIA
Ricoh is recognised as
a leader in Global
Managed Print Services
by all major analyst
firms
Gartner, IDC, Quocirca, Forrester
4. Ricoh Europe
30/06/2014 4
SOUTH AFRICA
Headquarters in London and Amstelveen
20 operating companies across EMEA (sales subsidiaries)
Revenues to 31 March 2013: JPY 421.7 Billion
Regional headquarters
Operating companies
Production & research & development
5. Ricoh Belgium
30/06/2014 5
650+ Employees
€ 160 million turnover
CEO: Eric Gryson
Market share: 32,8%
Founded in 1985
100.000+ machines in field
Headquarter in Vilvoorde
Output: > 5 Billion pages clicks/year
2.400+ customers for software
17.900+ customers
6. Ricoh Luxembourg PSF
30/06/2014 6
Country director: Patrick Kemper
€ 14 million turnover
CEO: Eric Gryson
45+ employees
Founded in 2008
6.900+ machines in field
Headquarter in Bertrange
Output volume: > 318 million clicks/year
330+ customers for software
1.200+ customers
12. What we do
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Ricoh fuels productivity and
profitability for companies
worldwide by developing
enterprise scale business
process solutions that bridge
disparate business
departments, geographic
locations and technology
systems.
14. Managed Document Services
30/06/2014 14
Transforms document
heavy business
processes by enabling
a consistency of quality
across all departments.
15. Managed Document Services
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Managed Document
Services is a customer
centric service,
delivering a document
infrastructure for on-
going governance and
improvement of
information use.
Deliver the right information,
at the right time, in the right form!
16. Why MDS?
30/06/2014 16
75.9%
companies experienced
significant business risk
incidents and suffered severe
consequences due to broken
document processes.
Source: IDC
TIME IMPACT ON
ENVIRONMENT
COST TOP LINE
REVENUE
7.4 hours lost
per person, per week
searching but not
finding information &
reformatting data from
multiple resources.
Source: IDC
20. Continuous support
Professional & experienced partner
Clear & fixed budget
One stop package services
Access from anywhere
IT Services
30/06/2014 20
Ricoh
IT Services
23. Web
browsing
Reading News
consumption
Work
communication
Why Mobile Services?
30/06/2014 23
Resources: IDG Connect (2012) | For more information visit: http://www.idgconnect.com
60%
80%
Professionals who use
their tablet for work
communication
Professionals who
use their tablet at work.
40%
Device supplied
by work
79% 76% 73% 54%
44% 42% 31%
Social
Media
Personal
communication
Entertainment
16% 54% Partly
replaced
Completely
replaced 6%Completely
replaced 33% Partly
replaced
Percentage of professionals who say they “always”
use a tablet for these tasks:
Number of professionals who say the tablet has partly or completely replaced the laptop and PC:
25. Production Printing
30/06/2014 25
Global digital technology
specialist, a service oriented
company providing end to end
solutions through expertise in
areas such as professional
services, software & production
printing.
Ricoh helps businesses be
more productive & profitable
PRODUCTIVITY PROFIT
Commercial
Print Industrie
Corporate
Reprographic
Department
26. What makes us different?
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Ricoh’s Global
change management
professionals are
there to help manage
Change for our
customers at every
step of the way.
How we do it?
In streamlining
document processes,
or managing
them on behalf of our
customers, we adopt an
End-to-End Approach.
27. @ your Service
30/06/2014 27
Continuity
of your business
Handy e-services
for counter
registration.
Online ordering
of
consumables.
Technical
Support
ShortRent for
when you need
a temporary
device.
28. Technical Support
300 people @ your service
30/06/2014 28
Call Center
Planning
Technical trainings & workshops
Field Support
Business Intelligence: analysis & reporting
250 engineers intelligence
Flex service: delivery spare parts at night
29. ShortRent
30/06/2014 29
Continuity of the company’s document output processes and IT infrastructure
Anytime and anywhere
Flexible, fast and adaptable to any request
When you need a temporary device/office!
Delivered, installed and collected afterwards
For short term projects:
Temporary
Locations
Temporary
Capacity
Peaks
Calamities
From stand-alone printer, MFP, Production machines to Mobile Office
30. Mobile Office
30/06/2014 30
Have meetings at different locations, on the road or during events
Different connections for computers
4G connection & Wi-Fi access point
Ricoh Tamago Presenter is standard on the iPads
Electricity
Video conference (UCS)
Insurance included &
unlimited kilometres
Printer
31. Our mission & vision
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Mission
At the Ricoh Group,
we are committed to
providing excellence
to improve the
quality of living.
Vision
To be the most
trusted brand
with irresistible
appeal in the
global market.
32. A Pioneer of CSR
30/06/2014 32
Planet
People Profit
33. CSR in the community
30/06/2014 33
Honey
bee hotel
Donation of
toys to a child
hospital
Plant a tree
per baby
that’s born at
Ricoh
Belgium.
34. 30/06/2014 34
Recognition for Customer focus
Europe
achieved a 5 star
Recognised for Excellence”
award from EFQM.
We remain the largest,
most complex organisation to
have achieved this level
of recognition.
Awarded the EFQM
‘Sustainability Good
Practise Competition’
or its Customer focussed
Sustainability
Optimisation
Program
Ricoh named
in Ethisphere’s 2013
‘Worlds most Ethical
companies
for the fifth
consecutive year
2010 2011 2013
Due to vast research and development investments, sales, marketing, network and world-class products, Ricoh has grown to be a global dominant leader in the worldwide office equipment marketplace.
20 OpCos: Austria, Belgium (Luxemburg branch office), Denmark, Finland, France, Germany, Hungary, Italy, Netherlands, Norway, Poland, Portugal, Russia, South Africa, Spain, Sweden, Switzerland, Turkey, UK (Ireland branch office), Ricoh International
3 Technology Centres (UK, Germany, France)
1 Distribution Organisation (RESCM and the Parts and Supply Chain in Netherlands)
1 Camera Distribution (EPMMC in Germany)
1 Ricoh Capital Organisation with branches across EMEA
3 Factories (Ricoh Products Ltd UK, GR Advanced Materials UK, and Ricoh Industry France)
2 Headquarters (Ricoh Europe UK and Netherlands)
Revenues from: http://www.ricoh.com/IR/financial_data/financial_result/data/25/flash.pdf page 7
Ricoh is a major player in digital technology. And has a broad portfolio of products and solutions that spans the print production spectrum.
It aims to help companies transform the way they work and to become more productive and profitable.
