According to multiple studies — and based on interactions with Ricoh customers worldwide — we have identified eight concerns and desired outcomes that seem to rise to the top of most people’s list. Some of these may resonate with you more than others. But when we talk about “harnessing the power of information” and “creating the future you want,” we are talking about business outcomes like these.IF YOU WERE TO START WITH 3 HIGH PRIORITY OUTCOMES RIGHT NOW, WHAT WOULD THEY BE?TELL ME MORE ABOUT YOUR VISION IN THESE AREAS, AND KNOWN OBSTACLES TO GETTING THERE…Cost effectiveness is achieved by cutting costs and expenses associated with redundant or under-utilized systems, inefficient processes and technology that doesn’t meet current need. Also, offloading non-core and labor-intensive tasks to other organizations that do it as their core business can drive sustained cost savings. Investing in technology that facilitates optimized processes and have the most experienced people implement it provides unrivaled business agility.Most customers are concerned about data privacy and security. They want to safeguard financial, technical, employee and customer data. Securing information includes both processes and technologies but must also include proper accessibility in the information infrastructure.Streamlining business processes to facilitate an optimal flow of information is a key way organizations look to enhance their business agility. From this they can provide incremental value to their employees and customers.Evolving businesses desire a quicker implementation of change but often times utilization of a changed technology or process is hampered by a natural reluctance of people to change. To change a business internally, people must go with the change. People resisting change require a highly effective Change management process of engaging employees in the deployment of new technologies and processes. From this organizations can eliminate barriers to change, drive employee buy-in and ensure that senior leadership goals are realized.iWorker is simply shorthand for information worker or knowledge workers. These are non-labor workers that create and use information as a core part of their daily job activities which encompasses most employees today. Empowering iWorkers to collaborate, innovate, problem solve and increase work output or productivity are key desired outcomes of many organizations.Optimizing information facilitates worker productivity but is also a key outcome for organizations that value their business information as an asset and the key ingredient for strategic decisions. Decision makers need access to accurate information on current state. Optimizing information brings relevant business information to light and enables it to facilitate action and highly effective communications.Highly effective information communication requires a strategic infrastructure or platform that connects the right combination of hardware, software and process with people. Creating a nimble infrastructure that accommodates current business structure and need, but can evolve or even anticipate tomorrows opportunities to innovate, is often a desired outcome of the most agile businesses today.For some of our customers, conserving energy and minimizing waste is a cost-saving initiative. For some, it’s part of their image and culture. For others, it’s simply being a good citizen when it comes to sustainability. Most customers pursue environmental sustainability for all three reasons — savings, culture and good citizenship. We have technologies and processes that can help you contribute to environmental sustainability.
This graphic does a great job of explaining how Ricoh brings value to our customers.From a high view this depicts a typical customers business information workflow. Input – Process – Output.Input includes > Information creation and captureProcess includes > Information flowOutput includes > Information deliveryRicoh helps our customers adapt and optimize all three of these areas to increase efficiency while decreasing overall costs.Our approach is simple and straightforward. We work to discover a businesses current environment and challenges, then we design solutions to meet those requirements, and finally we deploy those solutions across a companies business landscape.We start with advanced capture – from our scanning solutions whether it’s an MFP or stand-alone scanner, to our back file conversion services with our Commercial Imaging Services processing centers. We also include email capture solutions, and business process/document processing outsourcing, like capturing digital mail or invoicing streams. We can also think about video/voice capture through Ricoh’s upcoming video conferencing launches.Workflow solutions are the software enablers that provide our customers with a way to manage information -- Our workflow tools are either cloud-based or software solutions installed on premise, or even a mix of the two.We then offer a range of distribution solutions – from traditional hard copy to content management solutions for storage and archival. It can even include an external workflow stream to a third party, or to voice/video – for example Ricoh’s projection systems.Underneath our solution are our services resources who make sure the solution is up and running, whether it is IT Services who is monitoring the network or installing servers, or our field technicians who are maintaining the equipment or managing fleets, or our on-site managed services teams running copy centers and mailrooms.WHAT ARE YOUR THOUGHTS OR QUESTIONS REGARDING THIS PROCESS?WERE YOU AWARE THAT RICOH IS A LEADER IN PROVIDING BUSINESS INFORMATION PRODUCTS AND SERVICES?
