1. NATALY CRUZ
9719 E. 75th
St Apt 628
Tulsa, Oklahoma 74133
(786) 355.9707 natalyfcruz@aol.com
https://www.linkedin.com/in/natalyfcruz
Professional Experience
State Farm
Marketing Associate-Tulsa,OK June 2015-Present
· LicensedProducerforProperty/Casualty,HealthandLife insurance inOklahoma.
· Assistingcustomerswith reviewingandadjustingpolicies,andmaking payments.
· Managing frontdeskandrespondingtocustomers’ needs,includingdirectingphonecallsandresponding
to emails.
· Responsible forattendingtoandtranslatingforSpanish-speakingclients.
· Quotingandwritinginsurance policiestobestaddresscustomers’needsandrequests.
City Year
AmeriCorpsMember/AttendanceCoordinator-Tulsa,OK July2014-June 2015
· Produce one full grade level of growthinE.L.A.andMath in80% (10 total) “Focus List”5th grade students.
· DesignedandimplementedtwoWhole SchoolAttendance Initiatives challengingeachgrade levelto
achieve 96% Average dailyattendance.
· Selectedtoserve onCorpCouncil:Planactivitiestoencourage andunifythe CityYearTulsasite,build
openlinesof communicationsite-wide,andcontribute tothe creationof internal procedures.
· Committedto1700 hoursof specializedinterventionsinattendance,behavior,E.L.A.andMath and Whole
Classsupport.
FloridaInternational University:Office ofClassManagement
StudentAssistant January2013-June 2014
· Responsible forcourse,classroomspace,andeventschedulingforover 25 academicand university
departmentscollaboratingwithdepartmentschedulers,andvariousuniversityorganizations.
· Assistedinorganizingandschedulingfinal examsforbothFall andSpringSemesters.
· Gainedexperience incustomerservice throughansweringcalls,respondingtoemails,andattendingto
studentsandfacultyoncampus.
Dr. Manuel E. Barreiro ElementarySummerCamp
SummerCamp Counselor June 2010-July 2010
· SupervisedprimarygroupsandBefore Care (ages5-7)
· Coordinatedartand free time activities,assuredprimarygrouparrivedatdesignatedareasontime and
participatedinscheduledactivities,andservedandsupervisedthe lunchtable
Education
FloridaInternational University, GraduatedMay 2014
· Bachelorof Arts inPsychologyMinor:Education
· GPA: 3.52
· GraduatedCum Laude
· College BoardAPScholar
Special Skills:SpanishLanguage:Fluent(speaking);Proficient(readingandwriting).
FluencyinMicrosoftOffice,Social Media,andvariouscloud-basedorganizationalapplications/systems.