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Dawlance Company
1. Introduction to Business
SWOT Analysis
TO BE PRESENTED TO: RESPECTABLE SIR
ZAHID
PRESENTED BY:
• SHAJIA KHAN
• NASIYA PERVEZ
• SARAH ALAVI
• NOOR QAMAR
2. Introduction
• Dawlance was founded in 1980s
• Consists of three Factories and two Sites in Karachi and
One in Hyderabad
• It has 37 Branches and 750+ Franchises across the
• It is the Leading Manufacturer of Household Appliances in
Pakistan
• It has a long history of selling products in Pakistan and
Middle East
• In 2015, Dawlance revenues were of $220.6 million
3. Introduction:
The current product range of the company is as Follows;
1. Refrigerators 65%
2. Washing Machines 35%
3. Chest Freezers 45%
4. Vertical Freezers 10%
5. Split ACs 15%
6. Television 40%
7. Microwave ovens 2%
Throughout its 34 years, the company has maintained
superior quality standards
It is also the first Pakistani company to have been awarded
the ISO 9001, ISO 14001, and OHSAS 18001
5. Strengths
The company is reliable and has a good market
position.
One of the leading companies in the country
Latest machinery available for producing various
household appliances
Appliances are affordable and are built keeping in mind
the incomes of lower and middle classes
Consists of 16 distribution centers all over the country. A
very strong distribution all over Pakistan
The company is located in Karachi, where the larger
market is situated
Better product durability
Sarah Alavi
6. Strengths
Good marketing abilities: e.g. whenever a new product
is launched, they go by the “buy one, get one free”
consumer incentive to create awareness and make sales
of that product.
Each stage of production is properly monitored by
quality control experts for best possible quality
Customer satisfaction is catered to by means of free of
cost transportation and with lower costs and higher
quality
Dawlance company tries to follow the 4P’s: Product,
Place, Promotion, Price. They believe that these are the
aspects that can be manipulated to keep ahead of the
competition.
Sarah Alavi
7. Weaknesses
Technology is not much advance compared to
multinational organizations.
The company is losing a lot of money due to extra
labors and manual work.
Average technical skills.
The Managers of different departments are not
showing their full potential and motivation for the
company.
No Complain Outlets.
Few retail outlets.
Workers not being completely satisfied
Shajia Khan
8. Threats
As the industry is rapidly growing, the new technology is
introduced very often which makes a very challenging
environment for the company
The New entrants in the manufacturing industry
The Expansion in market size
Various companies with their standard models and prices
which might be providing better customer satisfaction
Challenging situations created by dealers whose profits have
been decreased due to certain company policies
Law and Order situation through out the country, also effects
the company
Political involvement in company matters also weakens the
company externally
Noor Qamar
9. Opportunities
Improved Market Strategy:
Online Marketing (Daraz.pk)
Target special displace centers, exhibitions, expo centers
Social Media
Catchment through Superstore
New products and Technology:
Cooking Range
Electric oven
Electric Heaters
Vacuum cleaner
Inverter AC
Nasiya Pervez
10. Improvement in
Technology+ Quantity
Reduce cost by
Automation
Variety
3 in 1 products
(Direct Cool, No frost, Up-
Right Freezers)
Color Schemes and other
additional features
International Growth (E
xports)
Nasiya Pervez
ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
ISO 14000 is a family of standards related to environmental management that exists to help organizations (a) minimize how their operations (processes, etc.) negatively affect the environment (i.e., cause adverse changes to air, water, or land); (b) comply with applicable laws, regulations, and other environmentally oriented requirements; and (c) continually improve in the above.
OHSAS 18001, Occupational Health and Safety Assessment Series, (officially BS OHSAS 18001) is an internationally applied British Standard for occupational health and safety management systems. It exists to help all kinds of organizations put in place demonstrably sound occupational health and safety performance. It is a widely recognized and popular occupational health and safety management system.
i.e. the workers go on strike 2 days a week due to pay issues, the company will be suffering a severe damage because of it. That is why while considering the customer satisfaction, the satisfaction of the workers should be taken in notice. The more happier the worker will be, the more will he work with delight the more the company will grow.
The countries like Malaysia, Indonesia, Thailand, Vietnam have such improved and latest technologies, the companies with their latest and high class technologies export goods of high qiuality which are generally more preferred by people as it is more durable.
Online marketing is there but there is some room for improvement. I have seen some of the products on Daraz.pk.
Social media fb Ads, Insta Ads.
Superstores generally deal with people who range from middle class to upper middle class. They should be the main target.
People want change…