This is the "digital artifact" created in fulfillment of the core assignment for the World Bank's Coursera MOOC entitled "Citizen Engagement: A Game Changer for Development?" (https://www.coursera.org/course/engagecitizen) An exceptionally substantive, well-organized and genuinely international course I am very glad to have been one of the 16000 people world-wide taking it. My project, while an exercise, is also a main focus of my current work and a project I plan to implement, Inshallah!

1. Citizen
Engagement
How citizens can help
government help them,
every step of the way
Nancy Glock-Grueneich, Ed.D.
nglock@post.harvard.edu
WB MOOC, April, 2015

2. MOOC Definition*
“A two way interaction between citizens
and governments or the private sector that
gives citizens a stake in decision-making...”
Citizen Engagement
…When & Why ?
* But many functions in addition to decision making are
encompassed in the course concepts (and in this slide show
& tools) so this definition needs to be rethought.

3. Citizen Engagement
…When & Why ?
 Improve Services via “direct accountability”
 Overcome corruption
 Cut through manipulation, polarization, paralysis.
 Organize to demand a greater say in matters that affect them
 Shape decisions to meet needs of community as a whole
 Help enforce agreements and deliver services
 Strengthen communities: overcome hopelessness, civil breakdown,
widening conflicts, economic slides, and unpreparedness for events
 Promote and shape change
When allowed to do so,
citizens from all walks of life can help

4. Citizen Engagement
Government
Initiative
Citizen
Initiative
Assess and
Plan
Establish
Capacity
Target
Citizen
Tasks*
Engage
Citizens
Process CE
Results
Respond
&
Report
Map and
Assess
Build
Capacity
Engage
across
Sectors*
Find Facts
and
Solutions
Plan
Action
Act …
Together
* In this prototype, only these two concepts link to appropriate slide when clicked.

5. Engage across
SectorsInclusion
 Work through trusted leaders to engage
marginalized citizens
 Work with such leaders to frame issues and use
language most meaningful to each community,
especially the marginalized
 Design preparatory processes, use media, and create a
safe space to give voice to participants; avoid elite capture
 Map community publics, needs, assets. Label columns,
across the top, on a grid, each one representing a
stakeholder or “mini-public”, constituency or sector

6. Target Citizen Tasks
 Build Trust
 Identify/Frame Issues
 Weigh Priorities
 Document Conditions
 Gather Data
 Find & Check Facts
 Explain Causes
 Work Side by Side
 Develop “Design Specs”
 Assess Options
 Find Possible Solutions
 Come Up with Solutions
 Get Support for Decisions
 Make Discretionary Decisions
 Help Carry Them Out
 Monitor Success
What can only citizens do, or do best, that is critical for
the success of which functions of government?

7. Democracy 2.0
GRIDTOOL showing relationships between
 Factors in a situation, including an
“internal analysis” of an agency’s readiness to
use a given CE approach
 Functions best suited to such a situation, i.e.
the outcomes to be achieved, relative to the
purposes of the convening body
 Features necessary to any method likely to
fulfill such a function in such a situation
 Formats or online tools with those features
Click here to view a rough, partial prototype of the GRID

8. Intended
Presenters
& Partners*1. MOOC Profile Nancy Glock-Grueneich, Ed.D.
2. Co-Intelligence Institute Tom Atlee
3. EPA Leanne Nurse
4. International Institute of Public Participation
5. Intellitics Tim Bonnemann
6. Dialogue: Rediscover the Transforming Power of Conversation
Linda Ellinor
7. Deliberative Democracy Consortium Matt Leighninger
8. Emotus Operandi Ben Kadel, Ph.D.
9. Applied Concepts Group Robert Corman
10. Innate Strategies Scott Spann
11. Kettering Institute David Matthew
12. Institute for Local Government Terry Amsler
* Prospective only. Most have not been invited nor made commitments.