1. July 2015
NAMRATA KAKAR
---------------------------------PROFILE SUMMARY------------------------------------
• 5.6 years of IT experience in Telecom Domain as Business Analyst and managing Vendor Projects
• Delivered projects worth US$ 100,000 in last 1 year in current role
• Managing Customer Airtel across 17 countries in Africa simultaneously
• Familiar with Agile Methodology including Scrum and Kanban, Waterfall and Vendor Management
• Knowledge of Metasolv M6 - a Cots product which is a proven OSS solution in Telecom Industry
-----------------------------------SKILL SUMMARY--------------------------------------
Have had the opportunity to manage and work on various projects enhancing my skills on –
Documentation: Use Case Documentation, Activity Diagrams, Scrum Backlogs, User Stories
Technologies: Java (Core), MS Office, Relational DBMS, MS Access, SQL, Toad, Oracle
---------------------------------WORK EXPERIENCE------------------------------------
Apr 14 – Present Business Analyst and Project Management at IBM India Pvt Ltd
Gurgaon
Project: USSD 2.0
Airtel connects to its subscribers using its USSD short code like *121# in all 17 countries in
Africa where it is operating. This application is known as USSD2.0 and is done in Java. It is
delivered by an Africa based vendor. The application is very heavily used by Airtel
subscribers with daily transactions reaching up to 5 Lakh per day per country.
The application is key to revenue generation for Airtel
Key Activities and Achievements:
• Successfully delivered end to end projects budgeting in excess of US$ 100K
• Migrated Burkina Faso and Madagascar to USSD3.0
• Got Data and Bundle provisioning set up in Malawi, Tanzania, Kenya and Nigeria
• Understanding requirements from business and getting them delivered from Vendor
across 17 countries
• Managing budget for IBM and with vendor for this application
• Weekly calls with business and vendor
• Detailed documentation including wireframes, use cases and activity diagrams during
requirement gathering.
• Review final work product delivered by vendor to ensure that customer requirements
are met
• Providing the delivery team with the domain knowledge support to facilitate effective
disposition of service requests
• Participate in requirements analysis and test result verification
Jan 10 – March 14 Business Analyst and Application Developer at IBM India Pvt Ltd Gurgaon
Project: Metasolv M6
Metasolv is a leading COTS product for Provisioning and Order Inventory Management.
Handled the role of gathering requirements and designing solution for complex business
requirements as Business Analyst. Created reports in Business Objects tool.
Key Achievements:
• Handled code management repository and defect managing tools
• Managed end to end deliveries, taking them from requirements stage to production
environment for business use
• Managed System Integration Testing
• Facilitated User Acceptance Testing, ensuring that all the errors were tracked and
reported to the development team and management
July 09 – Dec 09 Software Developer at Outworx Solutions Pvt Ltd Noida
Worked on a project Live Deal which provided an affordable way for businesses to acquire
more customers. It extended businesses’ marketing reach to local and relevant customers
via Internet.
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2. July 2015
Aug 05 – May 06 Colour Concept Faculty at Lisa Institute of Fashions New Delhi
It was a Fashion Technology Institute which provided different long term and short term
courses related to Fashion Industry
Key Achievements:
• Responsible for Managing and Organizing Annual Fashion Shows
• Managed class of 10 + students
• Taught Industry based subjects such as Volume Production & Quality Control , Marketing
Fashion, Fashion Industry and Colour Concepts
• Making students aware of latest concepts related to drawing and designing
Jan 04 –July 05 Merchandiser Atlantic Leather Line New Delhi
The fashion house which managed International Client of U.S., U.K., Greece, Germany,
Belgium and Italy.
Responsible for all the production and sample deliveries.
Key Achievements:
• Shipment of more than 100 samples of various brands like Lacoste, Calvin Klein and other
In house Brands
• Direct Interaction with International Client for all the orders and designing the garments
as per clients requirement
• Managed upto 10 International Shipments per month of all the production orders
individually
• Supervising Raw Material, Cutting, Stitching, Packing departments from sample making to
production
-------------------AWARDS, ACHIEVMENTS AND RECOGNITION----------------------
• Received Managers Choice Award for Managing Projects Efficiently at IBM in 2015
• Received appreciation from Client Airtel for providing on time deliveries of the projects in
2013
• Lead portfolio off-sites and have been always an active participant in Inter – Team
Competitions
-------------------------------------EDUCATION----------------------------------------
2010, Jun Masters in Computer Applications from IGNOU
2005, July Bachelor in Arts from Delhi University
2003, May PDWSE Program from F-Tech
2004, Aug Fashion Designing from LISA Institute of Fashions
2002, Mar 12th
(CBSE) from Lovely Public senior Secondary School, Delhi
---------------------------------CONTACT DETAILS-------------------------------------
Address: B-8 Sushant Lok Phase - 2, Gurgaon, Haryana - 122001, India
Mobile: +91 9871713803
E-mail: kakarnamrata@gmail.com
Hobbies: Reading Books, Sketching
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