CV N BLOM Sept 2016

Curriculum Vitae : Nadine Blom
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Page 1
CIRRICULUM
VITAE
September
2016
NADINE BLOM

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PERSONAL DETAILS
Surname: Blom
First name: Nadine
Home address: 40 Homestead Villas
Cambridge St
Farrarmere
Benoni
1500
Telephone number: Cell: 0844 95 2201
Date of birth: 16th
April 1973
Nationality: South African
ID number: 730416 0009 089
License: Code 08
Computer literacy: Automate, Microsoft Office, Various DMS
systems
Vast knowledge and experience as Warranty Manager, Customer care and Fleet.
I have grown personally in the way and manner I deal with dealers every day so
to achieve a good balance between OEM compliance and the customers
satisfaction. Strict but fair and always willing to help. I have needed expertize
but also the two-way respect from dealer networks.
EDUCATION
Matriculated 1990 o Benoni Technical College June 1991
National Certificate N5 Accountancy o Benoni Technical College Jan 1992
Advanced Workshop o Automate SPL Sept 1998
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Certificate – Windows 95 o Hartwell Business Institute 1999
o MS Windows 95, MS Excel 97
(Windows)
o MS Word 97 (Windows)
Certificate Windows Basic Workshop o Automate Oct 2000
Secretarial Diploma o Quest Skills Centre 19 Aug – 18 Nov 2000
o MS Word (Office 2000) MS Excel
(Office 2000)
o PowerPoint (Office 2000),
Windows file management,
Business Documentation
o Typing Speed and Accuracy
Diploma Speed Development o Academy of Learning May 1992
Higher Certificate in Management o Damelin School of Education March 2003
Certificate Excel level 1 o Renault Training Centre Sept 2004
Certificate Excel level 2 o Renault Training Centre Nov 2004
Certificate - Interpersonal Skills o Kaizan HR Development Oct 2004
Certificate Customer Service Course o Quest Computer Skills Centre July 2011
Certificate Certified Warranty Clerk
Service Manager Lead Program 1
o Hyundai SA Certificate 2015
o HRST 2015
Service Manager Lead Program 2 o HRST 2016 - Current
EMPLOYMENT HISTORY
Name of Company : Hyundai SA
Date : 2014/08/01 – Current
Position : After Sales Fleet Administrator
Hyundai SA
Duties and Responsibilities :
o Proactively managing and resolving Fleet Customer Issues.
o Register of Outstanding Fleet Vehicles on Warranty
o Monitor and find solutions on vehicle longstanding for AVIS, BUDGET,
EUROCAR, TEMPEST
o Issue of Re-imbursement fleet vouchers
o Full function of control of the payments
o OOS Report follow
EMPLOYMENT HISTORY
Name of Company : Hyundai SA
Date : 2013/08/01 – 2014/08/01
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Position : Senior Customer Care Consultant Hyundai SA
90+ Dealers
o Proactively managing and resolving customer care matters with
Dealers.
o Liaise with Motor Industry Ombudsman
o Managing all Facebook Complaints
*******************
Name of Company : Imperial Select Boksburg Multi Franchise
Date : 2013/03/01 – 2013/06/20
Position : Front line Service Advisor – TATA /Daihatsu/
o Booking of customers.
o Follow up of AVO’s
o CSI
o Resolving customer care matters
*******************
Name of Company : Imperial Select Head Office + Araucan dealer
Date : 2010/05/10 – 2013/07/01
Position : Customer Care Manager for Multi Franchise & PA to
Director.
11 Franchises and 65 Dealers
o Screen all calls to Regional Director and CEO.
o Proactively managing and resolving customer care matters with dealers as
well as manufacturers.
o Addressing Hello Peter complaints, incoming calls and Manufacturing
issues.
o Obtain and consolidate sales activities for all dealers and report to top
management.
o Liaise with Motor Industry Ombudsman Re case
o Setting up of Call Centre
o Organizing Functions
**************************
EMPLOYMENT HISTORY
Name of Company : Trelleborg SA
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Date : 2009/10/06 – 2010/05/06
Position : Reception and Switchboard
o Answering Switchboard
o Receipt of Customer
o Ordering of Stationary and Groceries
o Events Convener
******************
Name of Company : Imperial Select
Date : 2009/04/01 - 2009/06/30
Position : Temp position as Customer Care Consultant for
Imperial Select Head Office (8 Franchises)
o Screen all calls to Regional Managers and CEO.
o Proactively managing and resolving customer care matters with dealers as
well as manufacturers.
o Addressing HelloPeter complaints, incoming calls and Manufacturing issues.
o Obtain and consolidate sales activities for all dealers and report to top
management.
*******************
Name of Company : Innovation Group
Date : 2008/10/01 – 2009/02/28
Position : Warranty Manager for Mahindra SA
o Warranty department for Mahindra SA was outsourced to Innovation
Group.
o Implementation of Warrant Policy and Procedure.
o Claim validations.
o Regional Warranty Training.
o Managing warranty expenses and payments.
Reason for Leaving : Retrenched
EMPLOYMENT HISTORY
Name of Company : Mahindra S.A.
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Date : 2007/08/01 – 2008/09/30
Position : National Warranty Manager for Mahindra SA
o Implementation of Warrant Policy and Procedure.
o Claim validations.
o Regional Warranty Training.
o Implementing of Warranty Auditing
*******************
Name of Company : Renault S.A.
Date : 1998-01-11 to 2007-07-25
Position : National Warranty Manager for
Renault S.A.
o Working Experience on dealer workshop level.
o Execute the financial aspect of warranty costs to dealers.
o Reimbursements and audit reversals.
o Actively manage and support team of 4
o Compile and report to Top Management warranty statistics,
o Design and compile warranty policy and procedures,
o Proactively managing departmental budget,
o Auditing and investigating African’s Warranty functions done by Dealers.
o Perform Dealer Visits for training, and Dealer assistance.
(PLEASE SEE LAST PAGE FOR MORE DETAIL OF RENAULT SA)
.
REFERENCES
Frieda Wade
National Aftersales Manager - Imperial Select
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Cell no: 076 326 5353
Xavier Gobille
EX - Vice-President and Managing Director for Renault SA
Cell no: 082 887 5618
Johan Wolvaardt
EX - National After Sales Manager for Mahindra SA
Cell no: 082 809 8450
Herewith I, Nadine Blom acknowledge that the above information provided is true and
correct.
Written Compliments from Customers
Dear Marc
It is very rare that I would go the extra mile to inform a Senior Manager of outstanding service received from an employee.
However, Nadine’s service to the customer is extremely outstanding and is most definitely worthwhile recognizing.
I had endless promises given to me and never fulfilled over a time period of almost 2 months.
Eventually I had heard of Nadine. I had contacted her in the beginning of March. She was amazing. Calm, collective, polite
and HONEST. She promised that she would be in contact with me every 2nd
day with feedback on the process. Wow, what a
difference. Every 48 hours I received a promising call with progress feedback from Nadine.
All the issues that I had was finally resolved on the 29 March 2011.
Nadine is a real gem, and an asset to your company. Take good care of her. it is very rare that one receives such brilliant
customer service.
Well done Nadine!! Keep up the brilliant customer service.
Thank you, from one happy customer .
Amanda van Niekerk
HR Manager
Bidvest Premier Lounge – a member of the BIDVest Group
Email: | amandavn@bidair.co.za Web: MailScanner has detected a possible fraud attempt from
"www.bidair.co.za" claiming to be http://www.comfortguaranteed.co.za
Tel: +27 (0) 11 390 8660 | Cell: +27 (0) 82 327 7219 | Fax: +27 (0) 86 662 9254
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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From: kiara singh [mailto:kiararina1@gmail.com]
Sent: Monday, March 28, 2011 11:50 AM
To: amhmulticustomercare@amhgroup.net
Cc: Raysha Singh
Subject: Re: FW: invoices for Singh
Dear Nadine
Thank you very much, the attached documents are all that was outstanding.
I take this opportunity to thank you for assiting me in putting this matter to rest finally after six months. I appreciate your
efforts in doing this and hope that you will forward this mail to your superior. You are aware that I have tried in vain since
September 2010 to get to this point but to no avail.
Many thanks again, I believe that you undoubtedly know the meaning of 'Customer Service'.
Kind regards
Kiara Singh Cel: 0791641420
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
From: caro cloete [mailto:carocloete@webmail.co.za]
Sent: Thursday, March 24, 2011 7:05 AM
To: amhmulticustomercare@amhgroup.net
Subject: Dankie sê email
Importance: Low
Goeie dag,
Ek wil net vir u hierdie email stuur om baie dankie te sê vir u hulp met die terug betaling van my kar.
Almal kla altyd, maar vandag is dit bietjie anders om. Ek wil net sê baie baie dankie dat daar nog mense is wat
regtig goeie diens kan lewer.
Ek hoop dat jou kind nou al gesond is.
Weereens baie dankie en mag julle sommer van krag tot krag gaan.
Vriendelike groete
Caro Cloete
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
HELLOPETER FEEDBACK REPLY FROM CARP: Nadine of Imperial Selects customer service is a gem who is
capable of soothing the most irritated client with not just words but actions as well. Thx
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
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09th
March 2011 For Attention; Imperial Select Multi Franchise (011) 453-0444
Dear Nadine Blom (Customer Care Manager)
Your turn over time, enthusiasm and ability in resolving my problem with my A160 Mercedes gearbox has been
outstanding.
Thank you for the correspondence over the telephone & via e-mails regarding the problem I was having with my A160
Mercedes that was purchased at Imperial Select Princess Crossing - Roodepoort. I sincerely appreciate the time you
spent reviewing and resolving the matter promptly and efficiently as you did. Special thanks for keeping me updated
as things where progressing.
I greatly appreciate the speedy assistance you have provided me.
Best Regards,
Amina Khan
amina@afstereo.com
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National Warranty Manager for Renault SA Work Description
First and foremost to ensure and establish a good working relationship between Dealers
and Head Office.
 Working Experience on dealer workshop level.
 Carry out the financial aspect of warranty payments and audit reversals.
 Manage & monitor dealer warranty trend and cost and implement actions plans
accordingly.
 Construct and design warranty policy & procedure manual as well as Vehicle warranty
Booklet.
 Manage the warranty team in order for:
- Claim Validation of Dealer warranty claims.
- Ensure the administrative side of Warranty authorisation.
 Control and monitor warranty expenses.
 Calculate and determine Dealer Warranty labour rates according to pre-set indicators.
 Compile and execute Audit function documents for Dealer level.
 Interview potential candidates for Q&S Warranty department.
 In co-ordinance with various other departments in Quality and Service create and
execute action plans.
 To contribute to achieving the company mission and vision.
 Control the warranty expenses as per the target
- Cost per vehicle
- Cost per Expense codes
 Project planned for the Roll out of the instalment of live warranty programs into the
dealer network.
 Manage the instalment of Pre Work Agreement grid into the networks.
 Design and install of the audit process as well written procedures as guidelines for
Warranty Staff.
 Interact with Customer care in order to train Front line staff on selling a warranty
contribution.
 Study the possibility to link the DMS with Warranty program.
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 Re-look the procedures with Tech line and customer care centre in order to take in
account the new tools (PGCS and the agreement platform.)
 Design policies and filters to prevent abuse from Dealer Network.
 Monitor throughout the warranty tools in order to highlight the major expenses so to
inform the Incidetologist.
 Work together with Renault France to eliminate potential Warranty Expenses and
problems.
 Self Audit as per Renault France on V6 indicators to ensure maximum productivity.
Page 11

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