This document is a transcript of messages exchanged in an online meeting discussing new ways of working and facilitating change. Participants share where they are located and the weather. They discuss examples of organizations that have supported new ways of thinking like Stonewall, Google, and the NHS. Participants emphasize the importance of failing forward, giving people permission to fail, and changing the narrative around failure. The discussion focuses on creating environments where people can contribute freely and developing communities and platforms to support change.

1. fromPaul WoodleytoAll Participants:
Morningall,we will be startingshortly
fromPaul WoodleytoAll Participants:
We are just carryingout some pre-checkssoplease bearwithus
fromgillylee toAll Panelists:
goodmorning
fromMelanie WhiteheadtoHost(privately):
Good morning
fromHelenBevantoAll Participants:
Welcome toour webex.Where are youandhow isthe weather?
fromMelanie WhiteheadtoHost(privately):
I'm inWarringtonand it's verysunny:)
fromPaul Woodleyto All Participants:
Good morningall fromsunnyBedworth!
fromRuth Buchan to Host(privately):
Hot and sunnyhere inPerthinScotland!
fromPollyPascoe toHost (privately):
SunnyLeeds - temptedtotake my laptopoutside andtopup mytan!
fromJoanna HemmingtoAll Participants:
Good morningfroma sunnyCoventry!
fromLouise mckeeneytoAll Panelists:
i am inbedworthaswell eliotgardens
fromPaul WoodleytoAll Participants:
If you wishtopost a message toall you shouldnow have the optionforall participantsinthe drop
downlist
fromJohn Rouse toHost (privately):
Hellofromthe far northof England...
fromgillylee toAll Panelists:
HellofromManchester....Blue Skys
fromPaul WoodleytoAll Participants:
fromJohn Rouse toHost (privately):
Hellofromthe far northof England...
fromgillylee toAll Panelists:
HellofromManchester....Blue Skys
fromJodi Brown to All Participants:
Good morningeveryone!
fromRuth Buchan to All Participants:
Hot and sunnyin PerthinScotland!
fromJohn Rouse toAll Participants:
From balmyNewcastle uponTyne,butstuckinawindowlessroom...
fromLouise mckeeneytoAll Participants:
goodmorning all..paul i am inbedworthineliotgardens.where are you.itsa small world.itslovely
. justpeggingmywashingout
fromPaul WoodleytoAll Participants:
It's nice to have a bedworthgrouphere.Notoftenwe getthat!
fromJohn Rouse toAll Participants:
Thank goodnessforthe adventof airconditioninginthe UnitedKingdom
fromPaul WoodleytoAll Participants:
Airconditioningnotfittedeverywhere sadly!
fromMelanie WhiteheadtoAll Participants:
Morningall,I'm in Warringtonandit's sunny

2. fromJoanna HemmingtoAll Participants:
no air con butmy deskfanis keepingme cool!Ahhhhh
fromLouise mckeeneytoAll Participants:
amazingbedworth....
fromPaul WoodleytoAll Participants:
The cake shopis the envyof manyplaces!
fromZoe Lord to All Participants:
Morning!Clearblue sky'shere instaffordshire!Lookingforwardtothe session.
fromLouise mckeeney(privately):
hi paul where are u inbedworth?i workforcoventry&warksparnershiptrustas a tissue vibility
nurse.
fromTerry WhalleytoAll Participants:
Good morning,lookingforwardtothe event.Beautiful and sunnyin Cheshire
fromPaul WoodleytoLouise mckeeney(privately):
I workfor NHS IQ soI'm basedin Coventrybutlive inBedworthsoI'minCollycroftatthe moment
fromBrenda Hall to All Participants:
hellofroma verydarkand rainyNewPlymouth - New Zealand
fromAmjadSami to All Participants:
Good morning.Hull isverySunnythismorning!
fromTerry WhalleytoAll Participants:
That's sad...:(
fromAbigail HarrisontoAll Participants:
Helloeveryone,lovelyinManchestertoday!
fromDeAnnAdamsto All Participants:
Good morningfromVancouver.
fromSally-AnnMarcianotoAll Participants:
Hi Sally- AnnfromsunnyBath
fromgillylee toAll Panelists:
Kiaora Amjad
fromJytte Bruhn to Host (privately):
Hi fromDenmark - veryhot andlovelyweathertoday
fromZoe Lord to All Participants:
Brenda- whattime isit inNewZealand?
fromDeAnnAdamsto All Participants:
It's 1:30 am, warm here inVancouver
fromBrenda Hall to All Participants:
8.30 pm
fromDeAnnAdamsto All Participants:
Alwaysexcitedtohearfromyou,Helen!:)
fromsusan hamerto All Participants:
goodmorningfromsunnyleeds
fromSam McIntyre to All Participants:
Good morning(/evening) fromaveryhot & sunnyLondon
fromTracey RobinsontoAll Participants:
I'm inKentUK andit's gloriouslysunnyandwarm.
fromAlisonGeorge-JonestoHost(privately):
Hi Helen,i amin Lincolnshire andthere isfull sunshine,noclouds!
fromLouise mckeeney(privately):
verysmall world
fromDuncan SellerstoAll Participants:
Its evenwarmandsunnyup North,here inNewcastle!!

3. fromBrenda Hall to All Participants:
It makesa change for us- but itis the middle of winter:-)
fromPaul WoodleytoAll Participants:
fromAlisonGeorge-JonestoHost(privately):
Hi Helen,i amin Lincolnshire andthere isfull sunshine,noclouds!
fromLouise mckeeney(privately):
imin eliotgardensoff smorall lane
fromJodi Brown to All Participants:
I forgotto say where Iam - Jodi insunnyDorset!
fromsara cretneytoAll Participants:
Hi fromDevon - gorgeoussunshine heretoo
fromKerryPace to All Participants:
I am inHornsea onthe East Yorkshire coastand can see the sea - lookslike the Med
fromPaul WoodleytoAll Participants:
Hi,if anyone is havingsoundissueswithpcsoundIam beingtoldthatreconnectingthroughthe
telephonemakesitclearer(thanksKate!)
fromPaul WoodleytoAll Participants:
Call-intoll-free number(UK)
0800-051-3810
Call-intoll number(UK)
+44-203-478-5289
Accesscode:842 422 355
fromKerryPace to All Participants:
will try - thankseveryone
fromPaul WoodleytoAll Participants:
Thats the telephonenumberif anyone isstrugglingtoconnectthe pc sound
fromKerryPace to All Participants:
Have calledin - thankseveryone - nowhave sound
fromPaul WoodleytoAll Participants:
Glad youhave beenable toget sorted.:)
fromSam McIntyre to All Participants:
Ideaof newpowerisgreat. How can professionalbodies&orgssupportthis?
fromDuncan SellerstoAll Participants:
by lettinggo...
fromCJ Graham to All Participants:
Morningand happyfridayeveryone (sorryI'mlate)
fromPedjaJovanovictoAll Participants:
MorningCJ :) longtime nosee
fromPaul WoodleytoAll Participants:
One of the challengesisthat those whoare lettinggowantto make sure the skillsare inplace to run
at the same standardbut until youare giventhe chance to run ityou can't developorprove those
skills
fromKerryPace to All Participants:
Stonewall
fromTerry WhalleytoAll Participants:
Google
fromAmjadSami to All Participants:
JohnLewis
fromCiara Kirke toAll Participants:
ScottishPatientSafetyProgramme doitwell
fromLesleyCallowtoAll Participants:

4. Facebook
fromSarah Richesto All Participants:
Hospice movement
fromBeckyCase to All Participants:
Ikea
fromMelanie WhiteheadtoAll Participants:
Virgin
fromJodi Brown to All Participants:
Apple
fromRosanna Bevanto All Participants:
Twitter
fromCiara Kirke toAll Participants:
Nike
fromJohn Rouse toAll Participants:
NHS
fromLesleyCallowtoAll Participants:
Instagram
fromJanetWildmanto All Participants:
VoluntarySectorInfrastruture organisations
fromJodi Brown to All Participants:
That's a reallygoodpointJanet - voluntarysectorhave longbeenusingplatforms
fromsusan hamerto All Participants:
isntthe risk inthisdefinitionthe itis"oldpower"thatcontrolsmuchof the accessto these
platforms...
fromKerryPace to All Participants:
Didnot all these innovatorslisted - doitdifferentlysodidntneed"oldpower"
fromLesleyCallowtoAll Participants:
Its aboutdoingitand thenaskingforgivenessnotaskingforpermissionfrom2oldpower"first
fromCJ Graham to All Participants:
I mighthave missedthisatthe beginningbutbeing"externallyfocussed"issucha keypointforus in
health- we spenttoo muchof our time withthe assumptionthatwe have todo itourselves
fromNeelamPatel toAll Participants:
Private organisationsuse internal socialplatformstocreate change throughcrowd-sourced
feedback...reallypowerful
fromKerryPace to All Participants:
It isabout havingcourage BUT mainlyconfidence todothingsoriginally?Notlistentothe "nay
sayers"
fromJanetWildmanto All Participants:
Thoughtdiversityisaboutcreativity,difference,mobilisingusinganew wayof thinkingabout
change.
fromPaul WoodleytoAll Participants:
Thats where havingasupportive networkhelpsgiveyoustrengthtokeeppushingwhenyouruninto
the nay sayers
fromTerry WhalleytoAll Participants:
Givingpeople permissiontofail iskey.If we neverfail,we neverlearn.Failure isnotadead-end,it's
a waypointonthe road to success
fromLesleyCallowtoAll Participants:
We all needtobecome expertspidersandweave ourwebswide andstrong
fromAbigail HarrisontoAll Participants:
We needto'enable'and'empower'people toleadchange themselvesnot'manage'change centrally
fromBeckyCase to All Participants:

5. We at Vale of York have 'courage' as one of our values.
fromPaul WoodleytoAll Participants:
If you learnfromfailure Iwouldargue itisn'ta failure
fromJanetWildmanto All Participants:
What isit whywe continue touse change programmestocamouglage oldthinkingandgroupthink?
fromPaul Woodley toAll Participants:
It's that cultural outlookwe needtochallenge
fromCiara Kirke toAll Participants:
Workingtowardsa goal that youdeeplybelieve inisthe greatestmotivatorandhelpsmore than
anythingtohelpyougo over,under,through,around obstacles.
fromJohn Rouse toAll Participants:
Developingcommunitiesof practice asenginesforchange aswell aslearning...
fromSally-AnnMarcianotoAll Participants:
For me it's not justaboutwordswe needto see the actionbehindthe words.Ihave seenemptiness
behindsome of these words
fromsara cretneytoAll Participants:
i agree paul - we needtochange the narrative about'failing' - its aboutlearning
fromLesleyCallowtoAll Participants:
If you can tap intosocial passionapathyvanishes
fromKerryPace to All Participants:
terryI say thisinmytraining - it ismuch bettertodo somethingforthe rightreasonsusinga
rationale thanto donothingoutof fear.
fromCJ Graham to All Participants:
hahaha!
fromTerry Whalley toAll Participants:
Nice Kerry
fromPaul WoodleytoAll Participants:
ExactlySara, buildpeople upforhavingtriedratherthanpunishthemforhavingfailed
fromCJ Graham to All Participants:
we're tryingto designcathedrals - theyendupbeinglike more likeshacks
fromKerryPace to All Participants:
Failure isactuallyTrial andimprovement
fromsara cretneytoAll Participants:
paul :-)
fromCatherine BlackabytoHost (privately):
SallyAnnI thinkyouhave a good point - passionneedstobe backedup withactionandthe skillsto
make it happentoo
fromCJ Graham to All Participants:
"holdpeople toaccount"isa phrase thatneedstobe bannedinthe NHS
fromPaul WoodleytoAll Participants:
fromCatherine BlackabytoHost (privately):
SallyAnn I thinkyouhave a good point - passionneedstobe backedup withactionandthe skillsto
make it happentoo
fromLesleyCallowtoAll Participants:
Absolutelyagree CJ
fromSally-AnnMarcianotoAll Participants:
Agree CJit encouragesblame
fromDavid O'Hanlonto All Participants:
change facililtation...
fromTerry WhalleytoAll Participants:
Lead withoutTitle

6. fromSally-AnnMarcianotoAll Participants:
Agree Helenfeelslike abigsticksometimes
fromLesleyCallowtoAll Participants:
Everyone has the abiliytytocontribute we needtoadoptacoaching mindsetanddevelopthe
solutionstogetherasequal partners
fromSarah Richesto All Participants:
Anotherfactoris the political andmedianarrative supports'oldpower'(think'holdingtoaccount'
etc) and thisneedstomove on too.
fromCJ Graham to All Participants:
anothgeherwordtobe banned"laggard"
fromLesleyCallowtoAll Participants:
Letscome froman AI perspectiveandbuildonthe positivesinsteadof complainingandhighlighting
the negatives
fromSam McIntyre to All Participants:
Needsome laggardstobalance the innovationi think,some critique andconcernhelpsstrengthen
the newwaysof working
fromGill PhillipstoAll Participants:
Helloeveryone!Delightedtobe here!Late to the partybecause have beenhelpingsetupthe
#MatExp bazaar!! It isat Guy'sand St Thomas's todayand islive now!:-) #MatExp isa change
platformbringing'users'andhealthcare professionalstogether - anditis unstoppable!;-)
fromSally-AnnMarcianotoAll Participants:
Thank goodnessforchange platformse.gwe communitiestheyhave beenmybiggestsupport
fromGill PhillipstoAll Participants:
Hi SallyAnn - and you have beenahuge supportand shiningexample tosomany!xx
#dementiachallengers
fromTracey RobinsontoAll Participants:
Yes Gill,I've beenthinkingabout#MatExpas a good example whilstlisteningtoHelen.
fromSally-AnnMarciano toAll Participants:
Thank youGill #dementiachallengers
fromGill PhillipstoAll Participants:
I thinkthe excitingthingisyoureallydon'tknow who/what is'out there'butall the answersare in
the room and oftenverysimple thingsmake ahuge difference! Justneedtocreate an environment
to bringout the bestinpeople.ILOVEthe analogyof a bazaar!! :)
fromDuncan SellerstoAll Participants:
#NHSFFFis a platformforthe NHS Finance Community
fromLesleyCallowtoAll Participants:
24/7/365 accessibilityandenablementof change viaplatforms
fromGill PhillipstoAll Participants:
Fear ishuge;buildingtrustissoimportant.
fromSally-AnnMarcianotoAll Participants:
Sadlyinpast I have beenchallengedfornotaimingforcathedral buildwhenforme the bazaaris
achievable
fromGill PhillipstoAll Participants:
Hi Jodi :)
fromCJ Graham to All Participants:
Hi lovelyJodi!
fromTerry WhalleytoAll Participants:
Hi Jodi,hearyouloudand clear
fromZoe Lord to All Participants:
Hi jodi!:)
fromJane PightlingtoAll Participants:

7. Thinkmanyof us are workingonthis type of project.My experience iswhistthe restof the worldis
gettingtogripswiththe technical side of platformsinthe NHSwe are strugglingwithproviding
suitable platformswithfuntionalityneededthatcanbe accessedthroughNHS firewallsetc. Really
lookingforardtothisbit.....
fromCJ Graham to All Participants:
and theygave the bigphone companiesafrightwhentheydid...(i usedtoworkforone)
fromKerryPace to All Participants:
Accessibilityof platformsissoimportantoftenmissedonmobile devicesasplatformsless
accessibility.Asapersonwhohas a disabilityIheavilyrelyontechnologytoreadandwrite my
words.MANY <ANY platformsmissthisoutandmake it almostimpossible forme touse it
fromcarole baylisstoAll Participants:
has jodi gotslides..i cantsee anything
fromAntheaMouldto All Participants:
Agree I'mreallystrugglingwithaccessacrossthe NHS - staff shouldn'tonly be pushedinto
connectinglike thisathome orin theirowntime - firewallsconstrain - pull downthe walls
fromKerryPace to All Participants:
LOVE legoandall the familydoit
fromCiara Kirke toAll Participants:
Jane importantpointaboutfirewalls. BlockingwidersharinginIrelandtoo. Noaccessto Twitter,
Dropbox,Google docs,blogs,forums. Institutionsguardingagainstbeingopen. Change agentsneed
to change thisin theirorganisations.
fromKerryPace to All Participants:
we vote on thisplatformall the time
fromBeckyCase to All Participants:
Ideasformsare verygood - makingpeople draw theirideas(asopposedtowritingthemdown) gives
a whole newcreativityandfreedomtomost.
fromJane PightlingtoAll Participants:
Wonderingif itshelpfultohave somethingthatsitsoutside organisations...somehow sharedand
ownedbythe widersystemtodemonstrate thatthisisa true colloaboration.openandwelcomes
participationbyall?A systemmightbe able tostewardina wayan oraganisationfeelsunableto?
fromLesleyCallowtoAll Participants:
Opennessiscrucial tobuildamovementanda platform
fromZoe Lord to All Participants:
I can hear youok jodi.Notseenthe fabulousNHSplatformbefore ...Soundsfabulous!!
fromAmandaPage toAll Participants:
I'm inspiredandthe connection/conflictbetweenOld/New PowerisexactlywhatIam experiencing
at the moment. Youare helpingme "name it"soI can start discussionsinmyownorg.
fromTracey RobinsontoAll Participants:
Oh yeah- #MatExp isa fabexample.Thoroughlyrecommend youlookattheirwebsite.
fromGill PhillipstoAll Participants:
Woohoo!ThanksJodi - take a lookat #MatExp hashtagnow.There isa bazaar happeningLIVEatSt
Thomas'shospital - SO much energy!!xx
fromSally-AnnMarcianotoAll Participants:
Amandaagree,thisisnowgivingme the confidence tocontinue pushingforchange
fromKate MerrifieldtoAll Participants:
I workin a PMO and 2 outof 6 of us are NHSChange Radicals.We are doingour bestto embrace the
ideasandshare them!
fromfionastrattonto All Participants:
findingthissoinspsiringandthinkingabouthow we use thiswhenthinkginsaboutimprovingolder
people'scare (particulalrydementiaandfrailty) inthe scottishhealth andsocial care integration
contect

8. fromAmandaPage toAll Participants:
I had a conversationwithacolleague the otherdaywhotalkedaboutthe frustrationshe is
experiencingwhenone messageis"We wantto make thisexcitingandengraging!!!!"andthen
whenwe do,there isa sharp intake of breathand "well ithasto be on brand andit has to say......"
fromDuncan SellerstoAll Participants:
Doingexactlythe same at NE Ambulance Service now re:review of MVV viacrowdsourcing
fromSally-AnnMarcianotoAll Participants:
Gill I sowishyour #matexpcouldbe replicatedindementiacare.Wow justthinkwhatcouldbe done
fromfionastrattonto All Participants:
so agree
fromHelenBevantoAll Participants:
Louise (andanyone else whocantsee the slides):putyouemail addressonthe chatand I wil send
the slidestoyou
fromSam McIntyre to All Participants:
How interesting,gamifyingchange andqualityimprovement!
fromGill PhillipstoAll Participants:
We hadno ideathat so manyfab Mums were 'outthere'readyto become real leaders - settingupa
#MatExp website,Facebookgroup,campaigningforchange,co-facilitatingworkshopsandsomuch
more.We have hada monthof actioninJune - #flamingjune.Andnow itisJuly - and #MatExp feels
busierthanever!:)
fromAntheaMouldto All Participants:
.love the ideaof pitchinginorganisationalchallengestoupthe momentum
fromCatherine BlackabytoAll Participants:
Kate,so importantthatpeople like youare changingthingsbystealthfrom withinthe PMO - itwill
make all the difference!
fromGill PhillipstoAll Participants:
Gamificationisreallyimportant.People are people,notmachines.A bitof funhelpspeoplereally
engage :)
fromLesleyCallowtoAll Participants:
If we couldharnessthe powerof CandyCrushfor healthwe'dhave itmade
fromRosanna Bevanto All Participants:
Useful.We're lookingatmakinga platformtoshare educationopportunitieswithinourtrust,butI'm
concernednoone will use it...
fromTracey Robinsonto All Participants:
I'm ina PMO too - verynecessarytowork on the zig-zaginthat setting!
fromKerryPace to All Participants:
I am a pssionate personandthese are examplesandchatbox is makingme feel change ispossible - I
wantto feel more involved andlistenedtobuthave alwaysfeltlikeanoutsiderasIprovide services
for NHSeventhoughI am surroundedbyNHSworkers.Ifeltchange ispossible inthe pastbutwas
runningoutof steamand nowI feel full of energyagain.
fromSally-AnnMarciano toAll Participants:
NowLesleythere isathought
fromLesleyCallowtoAll Participants:
Its currentlygrowingata rate of 400% permonthfor new gamers
fromRosanna Bevanto All Participants:
Candycrush growingat 400% permonth?Wow.
fromSally-AnnMarcianotoAll Participants:
Jodie culture agree isourbiggestchallenge
fromLesleyCallowtoAll Participants:
NHS culture isinthe wrong centurywe have to helpitmove on
fromfionastrattonto All Participants:

9. closelyfollowedbydigital literacy
fromLesleyCallowtoAll Participants:
Change starts withthe firststepfromthe firstpersonletsmove people
fromSally-AnnMarcianotoAll Participants:
Agree Lesleyhoweverwe have toensure self care inthat process
fromfionastratton to All Participants:
and the firstfollower...
fromPedjaJovanovictoAll Participants:
The biggerthe shipthe slowerthe turn,unfortunately.Ipreferspeedboats:)
fromLesleyCallowtoAll Participants:
Absolutelyagree
fromGill PhillipstoAll Participants:
Fiona- the Whose Shoes?approachISbeingusedindementia/#dementiachallengerscare.Itwas
the dementiaworkthatdirectlyledto#MatExp - I have justhad muchmore support(fromthe NHS
PatientExperience team - fabKathEvans & LondonSCN) in taking#MatExp forward.Doinga
dementiaworkshopinKentnextweek - one yearon,buildingona programme of 25 Whose Shoes?
dementiafriendlycommunitiesworkshopsinpartnershipwithfabpeople fromWestKentAge UK,
particularly@sandraspringett.ItisALL aboutfindingfab,passionateJFDIpartners:)
fromLesleyCallowtoAll Participants:
Or a tug boat - alwayshelpmove abigship
fromHana Saidto All Participants:
engagementandsocial investmentwill resultinfinancial returnsthroughimprovedefficiencyand
effectivenesswhenpeople feel ownershipandappreciation
fromPedjaJovanovictoAll Participants:
Haha yes,a tug boat
fromfionastrattonto All Participants:
thanksGill
fromKerryPace to All Participants:
I wanta LIKE buttonon thischat"!
fromLesleyCallowtoAll Participants:
Love it
fromPaul WoodleytoAll Participants:
But if we can get such a large shipto change directionthe wake will spreadoutproportionally
fromJoanne Parkinto All Participants:
Like the ideaof innovationchampions - we have engagementchampionsandthiswouldseemtosit
nicelywithusingaplatformlike Dorsethave used!
fromHana Saidto All Participants:
will thischatbe capturedand shared?importantdiscussionhere
fromRosanna Bevanto All Participants:
NHS Digital Badgesforchildrenandyoungpeople islike anew platform...Anyone involvedinthat?
fromAbigail HarrisontoAll Participants:
Fabulousexamples,thankyou!
fromRosanna Bevanto All Participants:
KerryI like that- I agree!
fromPedjaJovanovictoAll Participants:
ThanksJodi that was reallygood
fromPaul WoodleytoAll Participants:
Chat will be saved
fromJodi Brown to All Participants:
My email:jodi.brown@nhsiq.nhs.ukforanyqueriesor@JodiOlden
fromHana Said to All Participants:

10. Excellent,thanksPaul
fromJohn Rouse toAll Participants:
Characteristics?Passion.A sense of togetherness...
fromGill PhillipstoAll Participants:
Thank youfor highlighting#MatExpHelenandJodi - lotsof otherfab initiatives via#NHSCHangeDay!
:)
fromCatherine BlackabytoAll Participants:
Responsiveness
fromSally-AnnMarcianotoAll Participants:
Agree findingthe rightpeople tiggersare needed
fromLesleyCallowtoAll Participants:
A sense of belongingandbeinglistenedto
fromAnne Edwardsto All Participants:
GreaterManchesterChaplaincyCollaborative bringstogetherphysicallyandon-line all the
chapplainsof all faithsinthe GreaterManchesterarea and as a collective voice we have had
influenceonmanyissue regionallyandnationally
fromHana Saidto All Participants:
effectiveplatformsbringpeople togetheraroundsharedvalues
fromAmandaPage toAll Participants:
Follow-uponideasiscritical tokeepupthe momentum
fromfionastrattonto All Participants:
LivingitUp
fromAmandaPage toAll Participants:
newcontent
fromCarl Haggertyto All Participants:
change platformsare adaptable tothe communityneeds
fromAmjadSami to All Participants:
Ease of access,may be?
fromLesleyCallowtoAll Participants:
Interactivity
fromJane PightlingtoAll Participants:
A functionthatalertspeople toa commentor conversationisreallyhelpful andalsoabilitytoaccess
on yoursmartphone asmany of us findwe wantto interacton the go, commutingtowork,if we
grab a lunchbreakeven.
fromSally-AnnMarcianotoAll Participants:
Sustainingthe momentumisachallenge,fluidandflexible andengaging
fromPedjaJovanovictoAll Participants:
Agree Jane,smartphone compatibilitywouldbe important
fromJohn Rouse toAll Participants:
Is there anapp out there?
fromLesleyCallowtoAll Participants:
Willingvolunteersare alwaysbetterthanpressedmen
fromBeckyCase to All Participants:
We don'thave commissioningstaff;we have innovation&improvementstaff - givesawhole new
perspective/contextinternallyandexternally
fromAmandaPage toAll Participants:
there isalsosomethingaboutskillsandattitudeshere. Babyboomersare usedtotakinga passive
role (i knowI am generalising). buildingchange agilityskillsandattitudesintalentisalsocritical
fromTerry WhalleytoAll Participants:
love thatslide
fromCJ Graham to All Participants:

11. I use thisphrase so oftentopeople
fromJodi Brown to All Participants:
Some askedme aboutwhere i-matterwashosted?Itwason our intranetwithsingle login - happyto
explainmore @JodiOlden
fromCJ Graham to All Participants:
nevertruerthan whenyou're pregnant(whichi am)
fromJodi Brown to All Participants:
haha I have everyillnessthatIlookuponline!
fromCJ Graham to All Participants:
I am so luckyi work ina hospital - i am such a cyerchondriac!
fromPedjaJovanovictoAll Participants:
I'll have to google that,CJ....
fromLouise mckeeneytoAll Participants:
i hadthat last week.wecanhave a cyberchondriaplatform
fromSally-AnnMarcianotoAll Participants:
I thinkplatformsof virtual wards/hospitalscouldbe reallyhelpful gettingpatientsandstaff to
supporteach otherwithchange.
fromCJ Graham to All Participants:
documentsgoout of date before theyvefinishedprintinggenerally
fromJane PightlingtoAll Participants:
TalkingtoScotlandKnowledge networkwhomake greatuse of Healthcare librariansandknowledge
staff.Theyare huge untapped riverof expertiseandcapabilitythatwe forget.Theycouldhelpus
withissue of howto organise andshare knowledgehttp://www.knowledge.scot.nhs.uk/home.aspx
fromPedjaJovanovictoAll Participants:
LinkedIndiscussionsare alsohelpful Ifind
fromSally-AnnMarcianotoAll Participants:
We have a virtual hospital calledStTwittersonthe platformtwitter.
fromKerryPace to All Participants:
My passionisaboutgettingapolicyacross the whole NHSgettingsmartphonesanddevices
acceptedinall settings.Itisa simle solutiontomanyissuesraisedbypeople whohave dyslexiaand
dyspraxia.Alsohasmassive costbenefitsre accesstoworkbill - will posta basicslide ontwitter
fromKerryPace to All Participants:
If you wantto talk to me more about itI am on Kerry@Diverse-Learners.co.uk
fromSally-AnnMarcianotoAll Participants:
At one pointI "admittedmydadto the virtual twitterward"withhisdementiagotamazingsupport
as a carer andaccess to HCP foradvice
fromCatherine Blackabyto All Participants:
That soundsan amazingresource
fromSam McIntyre to All Participants:
Thats brilliantSally-Anne
fromKerryPace to All Participants:
use of devices/smartphones(thatare powerfulcomputers) Itisgoodfor all andis universal design
for learningapproachbutalsoisasimple supportsystemforpeoplewhohave dyslexiaanddyspraxia
too -oftendipictedaschallengingtosupport
fromAmandaPage toAll Participants:
Congratulations!!!!!!
fromKerryPace to All Participants:
Love school for Radicals - alsolike the the phrase on an earlierslide"Dontbe a lone rebel ,joinother
rebels"
fromSally-AnnMarcianotoAll Participants:

12. Sam ittakesvirtual wardsto a whole new level.Thishow itcouldsupportLongterm conditionsin
community,admissionproeventingetc.
fromLesleyCallowtoAll Participants:
Love that ideaSally-Ann
fromCatherine BlackabytoAll Participants:
Where isthat "like"button?!
fromSam McIntyre to All Participants:
Is it#sttwitters?
fromSally-AnnMarcianotoAll Participants:
Yes I wouldopenmyownvirtual wardif I could!
fromSally-AnnMarcianotoAll Participants:
Yes Sam I'm notsure it's usedas much now butwhenmy dadwas alive itwasthe onlythingto keep
me sane!Twitteringeneral opened24/7for supportand advice
fromAmandaPage toAll Participants:
I have to leave nowbutthankyou fora wonderful sessionwithyouguys! Thankyouformakingi t
openand sharingall thiswonderful innovation!:o)
fromCatherine BlackabytoAll Participants:
SallyAnn,Iam goingto highlighttoa colleague atNHSEnglandwhois lookingathow to improve
postdiagnosissupport - reinforcesHelen'spointaboutcathedralsandbazaarsbeautifully...
fromDuncan SellerstoAll Participants:
How dowe reachout to the people whoare notyetconnectedto the digital age?
fromCarl Haggertyto All Participants:
@Duncan > the bestwayto reach people istoundertandtheir individual motivationsandhelpthem
connect
fromSally-AnnMarcianotoAll Participants:
Sure Catherine I'mon twitteras@nursemaiden
fromDuncan SellerstoAll Participants:
ThanksCarl, I'm thinkingof ourolderworkforce whooftenworkremotely.
fromLesleyCallowtoAll Participants:
Relationshiphave alwaysbeenthe keytosuccessful change
fromSally-AnnMarcianotoAll Participants:
Duncan I workon a surgical ward at the momentandeveryone comesinwiththeiriPadsetc!Age no
barrier.Give themfree wifi andanythingpossible
fromCarl Haggertyto All Participants:
@duncan exactly...we actuallyneedtositwithpeople andunderstandtheirindividual workflows
and motivationsandhelpthemexplorenew opportunitieswithoutitfeel threating...itisn'tasimple
answerbutit has to be personcentrered
fromGill PhillipstoAll Participants:
Change platforms.Believethatthere are people 'outthere'justwaitingtolead.We have been
blownawayby the passionandenergyof the #MatExp community- people whoreallycare.Women,
families,healthcare professionals,withasharedpurpose.SOpowerful - "all the answersare inthe
room" ,just create the climate of trust,inclusivity...anddare Isay...FUN! :-)) xx
fromsusan hamerto All Participants:
thankyou everyone interestingandthoughtprovoking
fromCJ Graham to All Participants:
So true - theywill be atotal flopif the "crowd"doesntbelieve inthe leadership
fromGill PhillipstoAll Participants:
A real change platformCANNOTbe stoppedatthe 'end'of the programme - there isno end...
#MatExp has beencomparedtowildhorses.;-)
fromLesleyCallowtoAll Participants:
The future isout there letsgograb i t

13. fromKerryPace to All Participants:
SallyandDuncan I agree devicesandGOOD,RELIABLE wi-fi makesHUGE difference.Verysporadic
use and manyof the people Isupporttell me theyare NOTallowedtoouse them.Iwant to change
this.
fromJohn Rouse toAll Participants:
@Duncan - alsogeographicissueswithNEEngland - Wifi intoHubareas tho - perhapsPostOfficesin
rural areas - partnershipworking
fromJohn Rouse toAll Participants:
Reallysocial locations
fromRosanna Bevanto All Participants:
Wishmy hospital hadreliablewifi...
fromKerryPace to All Participants:
Can those onhere on twitterplease posttheirTwitternamessowe can follow eachother.Mine is
@DiverseLearners
fromSally-AnnMarcianotoAll Participants:
Yes I'm@nursemaiden
fromRosanna Bevanto All Participants:
Good idea.@BevanRo
fromPaul WoodleytoAll Participants:
@paulwoodley4
fromAbigail HarrisontoAll Participants:
@abigail_NHS
fromHana Saidto All Participants:
@hsaid
fromLesleyCallowtoAll Participants:
@callowlesley
fromKallyTrahearnto All Participants:
@superkally
fromKerryPace to All Participants:
Change iscomong butwe needto pushto make itfaster.Alsoneedgoodwi-fi andreliable wi-fi.Ido
all supportviaSkype oftentopractitionersonwardsand itwouldmake huge difference if all had
access to that.
fromBev Waterhouse toAll Participants:
@bev_waterhouse
fromSam McIntyre to All Participants:
@blackmoonsam
fromTracey RobinsontoAll Participants:
@ppsurvivormum
fromKerryPace to All Participants:
I am not a tech personbutyoulearnit as youneedit. M
fromLouise Stewartto All Participants:
@BSol_Workforce
fromCatherine BlackabytoAll Participants:
ThanksSallyAnn,followingyouanddoingthe email now!
fromsara cretneytoAll Participants:
@saralovesdevon
fromSally-AnnMarcianotoAll Participants:
Kerryagree Skype isan unusedresource inhealthcare,the potentialishuge
fromSam McIntyre to All Participants:
Doesthe edge keepa twitterlistof participants/radicalsontiwtter?
fromDuncan SellerstoAll Participants:

14. @borodkswithin@neambulance
fromSally-AnnMarcianotoAll Participants:
I meantunderusedresource
fromCatherine BlackabytoAll Participants:
@CBlackaby
fromJoanna HemmingtoAll Participants:
@JoannaHemming
fromCarl Haggertyto All Participants:
@carlhaggerty
fromTerry WhalleytoAll Participants:
@TerryWhalley
fromAmjadSami to All Participants:
Lovelyandhelpful.Thnkyouall
fromLesleyCallowtoAll Participants:
ExcellentinteractivesessionCongratulations
fromPaul WoodleytoAll Participants:
The edge has a Twitterlistof 100 radicalstofollow;http://theedge.nhsiq.nhs.uk/twitter-100/
fromTerry WhalleytoAll Participants:
Great session,thankstoeveryone
fromJane PightlingtoAll Participants:
Thank youreallyuseful.
fromAntheaMouldto All Participants:
@antheamould
fromKate MerrifieldtoAll Participants:
These sessionsare somotivation.Thankssomuchall tothe team.
fromAbigail HarrisontoAll Participants:
Thanks,great session!
fromSam McIntyre to All Participants:
++
fromMeena Mahil to All Participants:
letus knowif youwouldlike togetinvolvedinbeingacurator for The Edge!
fromCatherine BlackabytoAll Participants:
Thank youall - reallyenjoyedthe sessionandthe contacts
fromCJ Graham to All Participants:
Time flieswhenyou're havingfun!
fromSally-AnnMarcianotoAll Participants:
Thank youfor givingme a real boostwhichforme hasbeena personallychallengingweek
fromHana Saidto All Participants:
thankyou
fromSarah Richesto All Participants:
Thank youFascinating.
fromCJ Graham to All Participants:
thanksall
fromMeena Mahil to All Participants:
@theedgenhs
fromBev Waterhouse toAll Participants:
Thankseveryone!
fromSam McIntyre to All Participants:
Thanksso much to Helen,Jodi andall of youin the chat box!
fromNicolaThirkettle toAll Participants:
Thanksso much.This ismy firstwebinarwithyouandmostdefinitelyNOTmylast!!

15. fromGill PhillipstoAll Participants:
Thank youHelenandteam - brilliant- byeee!x
fromDuncan SellerstoAll Participants:
#Thx
fromDerekSherwoodtoAll Participants:
@Derek_Sherwood
Thanksfor a great webinar
fromBrenda Hall to All Participants:
thankyou- fabulous
fromJodi Brown to All Participants:
Great participationeveryone,thankyou!