Ignite Technologies' Platinum Support, the next generation in defined support for customers needing enhanced, always on support.

1. Ignite’s Platinum Solution
Next Generation Support for Ignite Solutions

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Ignite Platinum.
Preventive, Personal, and
Always On.
 Ignite Platinum Support is
designed for customers who
are looking to get the most
mileage out of their Ignite
Solution
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 Customers who require support and
assistance outside of normal
business hours choose PLATINUM level
of support
Ignite Platinum.
Preventive, Personal,
and Always On.
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 24/7/365 technical assistance is exclusive
to our PLATINUM level customers ONLY
 Ensuring the intense focus they require
Ignite Platinum.
Preventive, Personal,
and Always On.
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Always On Means Always On
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VIP Treatment with highest level priority on all feature
and support requests including local Platinum Hotline
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Benefits
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Quick Response Time
The security in knowing that we’ll get back to you within 4 hours
for severity 1 issues
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Unlimited Web-based Ticketing
There’s no limit per year to the number of tickets that can be
submitted
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Case Priority Weighting
For Non-Critical Issues (4x)
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Client Escalation Managers
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• Ensures support works well for you
• Provides periodic status reports
• Manages escalations
• Proactively alerts you to expected issues
around which support plans can be
implemented
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Designated Client Escalation Managers
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Your CEM team ensures that our
support fully meets your needs

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Managed Upgrades
(Saves Money & Time)
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Our rigorous process takes you
from the current version to the
latest release.
• New version for a fraction of the
cost normally incurred in an
upgrade
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Managed Upgrades
(Save Time & Money)
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Hosted or on premise software
customers save countless hours
in testing and troubleshooting
• By allowing our team of experts
to upgrade your most complex
instance 1x per year
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Solution Health Check
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Maximize your investment
• Analyze the quality and effectiveness of your software
implementation customized for each of our products
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Solution Health Check
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Optimization
• Ensure your software is optimized with best practices
provided through a process review that concludes
with expert recommendations
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On-Demand Training
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• Just-in-time (JIT) training to help maximize your
overall impact
• Easily induct new hires which means they spend less
time training and more time producing
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Benefit

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On-Demand Training
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• Get unlimited access to our on-demand training
videos - and prioritization of future training topics
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Benefit

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Reduced Professional Services Fee
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Enjoy a minimum of 15% off all Professional Services
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Benefit

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Serious Savings for the Long Haul
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Unique ability to lock in your maintenance and
support pricing with no annual price increase for one,
three, or five years
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Benefit