1. Murtuza. N. Shihorwala.
Contact: 8898844333 / 9930990991.
E-Mail: murtuz_shihorwala@hotmail.com
Objective :
To be a part of an esteemed organization, to work sincerely in a challenging atmosphere.
To gain more knowledge and make a bright career.
Profile Summary :
• A competent professional with experience in Office Administration.
• Proficient in handling the activities in coordination with the internal departments for smooth
business operations.
• Capable of adopting new measures and understanding the changed circumstances for fast
adaptability & ensuring implementation in the organization for its benefit.
• Proven abilities in providing comprehensive support for executive-level staff including
scheduling meetings and managing all essential tasks.
Core Competence :
• Ensuring smooth operations at all times and maintaining proper decorum & discipline by
implementing & modifying the policies & procedures.
• Working closely with the departments to achieve a harmonious working environment and
greater operational efficiency.
• Monitoring/coordinating activities as appropriate and preparing internal reports for
management.
Orrganisation Experience :
19 May 2014 to 27th May 2016 with Ocwen Financial Solution Private Limited as
Associate in Collateral Based Solution, Department Deed-In-Lieu.
Responsibilities:
• Helping homeowners who voluntarily transfer the ownership of their property to the owner of
the mortgage in exchange for a release from their mortgage loan and payments.
• Reviewing all the documents receive from borrower & check whether he is eligible for Deed in
Lieu or not.

2. • Performing daily follow-up with attorneys on DIL documents for purposes of tracking and
finalization.
• Preparation of process manual to simplify the process & provide training to new joiners.
• Initiative in process change to ensure that all team members understand and follows process
properly.
• Resolving process queries & other issues in absence of Team Leader.
Additional Responsibilities :
• Training and floor walked for various process and assisting new joiners within the team. I was
also responsible for addressing any process related queries to the team members.
• Providing assistance to the Call Queue team on highly escalated matters.
• Assisting supervisors in various reporting’s, escalated emails and assisting in ensuring that the
work is completed as a team on timely manner with complete effectiveness.
IT Skills :
• Conversant with MS Office (Word, Excel & PowerPoint) and Internet Applications.
Academic Details :
• T.Y. B.Com from Mumbai University in march 2013.
• H.S.C from Maharashtra State Board in february 2010.
• S.S.C from Maharashtra State Board in march 2008.
Personel Details :
• Date of Birth: 16th May 1991.
• Nationality: Indian.
• Marital Status: Unmarried.
• Languages Known: English, Hindi & Gujarati.
• Address: 2 / 63, Kun Faya Kun CHS Ltd, Behind Municipal Hospital,
Govind Nagar, Haji Bapu Road, Malad (East), Mumbai: 400 097.
I certify that the foregoing information is correct and complete to the best of my knowledge
and nothing has been concealed or distorted.
Murtuza. N. Shihorwala.