Preliminary Report on Assessment of Cleanliness Standards at Major Railway Stations - Highlights (Source: http://www.pib.nic.in/newsite/erelease.aspx?relid=0)

1. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Swachh Rail, Swachh Bharat Abhiyaan
Assessment of Cleanliness at
Major Railway Stations based on the
Survey of Passengers
Commissioned By
Ministry of Railways, Govt of India,
New Delhi 110001
Conducted by
Indian Railway Catering & Tourism Corporation
Through TNS India Pvt. Ltd.

2. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Rail Budget Feb’ 2016
Taking forward the momentum on ‘Swachh Rail, Swachh
Bharat’, we intend taking a string of measures to improve
cleanliness at stations and trains…….
“Ranking of A1 and A Classes of Stations based
on a regular periodic third party audit and
feedback from the passengers.”
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3. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Background
Ministry of Railways decided to capture the perception of
Passengers on cleanliness Standards at major Railway
stations through a Professional Agency
Objective - to identify the focus areas for improving
cleanliness & develop a monitoring mechanism.
 47 parameters on cleanliness were identified :
− 22 on infrastructure & enabling provisions
− 10 on processes & methodology
− 15 on outcomes connected with cleanliness
Task entrusted to IRCTC, who engaged M/s TNS India Pvt
Ltd for conducting the Survey and Analysis.
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4. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Scope of the Survey
Coverage
407 major stations across 16 Railway Zones
A1 Category – 75 Stations
A Category - 332 Stations
Target
Respondents
Sample size
Passengers waiting to board any train holding
a ticket with PNR or UTS number
400 per A1 Station and 300 per A station
(In all 1,34,564 passengers responded )
Add-on
Responses
Non-Railway service providers at stations
Railway officials who are part of the Service
Improvement Group (SIG) of stations
Survey done from Jan.16 to Feb.5, 2016

5. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Methodology & Significance
 Passenger was asked to rate the station’s cleanliness on 40
different cleanliness parameters
 Weightage was derived for each parameter by regression
analysis and scores calculated accordingly.
 This Preliminary Report is purely based on the passenger
perception on cleanliness of the stations.
 Final report will factor in the existing infrastructure, responses
from Rly staff and non-railway service providers.

6. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Swachh Rail, Swachh Bharat Abhiyaan
Assessment of Cleanliness Standards of
Major Railway Stations based on the
Survey of Passengers
Results Based on Preliminary Report
Survey Conducted by
Indian Railway Catering & Tourism Corporation
Through TNS India Pvt. Ltd.
Commissioned By
Railway Board, Ministry of Railways,
New Delhi 110001
March, 2016
Preliminary Report
Survey on Cleanliness at
Major Railway Stations
e-Release of results

7. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Swachh Rail, Swachh Bharat Abhiyaan
Assessment of Cleanliness Standards of
Major Railway Stations based on the
Survey of Passengers
Results Based on Preliminary Report
Survey Conducted by
Indian Railway Catering & Tourism Corporation
Through TNS India Pvt. Ltd.
Commissioned By
Railway Board, Ministry of Railways,
New Delhi 110001
March, 2016

8. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Ranking Order adopted for Cleanliness Levels
Cleanliness Levels Score range Color Code
Level 1 750 and above Dark Green
Level 2 600 to 749 Light Green
Level 3 500 to 599 Yellow
Level 4 400 to 499 Orange
Level 5 Below 400 Red
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9. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Summary of Cleanliness Levels at Rly. stations
Cleanliness
Levels
A1 Category
Nos. %
A Category
Nos. %
Level 1 3 4 % 10 3 %
Level 2 23 31 % 69 21 %
Level 3 30 40 % 136 41 %
Level 4 18 24 % 90 27 %
Level 5 1 1 % 27 8 %
TOTAL 75 332
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10. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Cleanliness Ranking Order
A1 Category (Top 10 Stations)
1 SURAT Western Railway
2 RAJKOT Western Railway
3 BILASPUR South East Central Railway
4 SOLAPUR Central Railway
5 MUMBAI CENTRAL Western Railway
6 CHANDIGARH Northern Railway
7 BHUBANESWAR East Coast Railway
8 VADODARA Western Railway
9 MADURAI Southern Railway
10 NEW JALPAIGURI North East Front. Railway

11. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Cleanliness Ranking Order
A Category (Top 20 Stations)
1 BEAS Northern Railway
2 GANDHIDHAM Western Railway
3 VASCO-DA-GAMA South West Railway
4 JAMNAGAR Western Railway
5 KUMBAKONAM Southern Railway
6 NASIK ROAD Central Railway
7 SALEM Southern Railway
8 ANKLESHWAR Western Railway
9 KATHGODAM North East Railway
10 KOVILPATTI Southern Railway

12. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Cleanliness Ranking Order …Contd
A Category (Top 20 Stations)
11 ERODE Southern Railway
12 TIRUCHCHIRAPPALLI Southern Railway
13 BANGARPET South West Railway
14 SAINAGAR SHIRDI Central Railway
15 KOTA West Central Railway
16 HABIBGANJ West Central Railway
17 VIRUDHNAGAR Southern Railway
18 METTUPALAYAM Southern Railway
19 THANJAVUR Southern Railway
20 BURHANPUR Central Railway

13. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
Scope of Final Report
Further analysis is underway to give reports on,
 The cleanliness levels vis-à-vis passenger density
(footfall) at stations.
 The outcomes in relation to infrastructure
inadequacies,
 Performance, region-wise.
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14. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016
The Way Forward
 Develop daily / periodical monitoring parameters
for prompt corrections & sustained improvement.
 Prioritize deployment of resources and corrective
actions to focus areas / locations.
 Identify focus areas for campaigns on behavioral
changes.
 Similar surveys to be undertaken periodically to
assess the results of inputs given.
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15. Swachh Rail, Swachh Bharat
Abhiyaan
© TNS 11 Feb 2016 2415
To march towards institutional mechanism
for cleanliness at stations by appropriate
enabling infrastructure and processes.
……….Thank You